MS Aparthotel

“Ok but a business center would be helpful.”

This hotel is a bit dated but was clean and comfortable. Our room was large, with comfortable beds, a couple of sofa chairs, a dining table for 2 and a kitchen with a cooktop, oven, microwave, full-sized fridge, and clothes washer. A clothes drying rack was provided on request. The kitchen also inc… more

This hotel is a bit dated but was clean and comfortable. Our room was large, with comfortable beds, a couple of sofa chairs, a dining table for 2 and a kitchen with a cooktop, oven, microwave, full-sized fridge, and clothes washer. A clothes drying rack was provided on request. The kitchen also included basic dishes, cups, glasses, pots, pans and cutlery. A good-sized indoor swimming pool, jacuzzi, sauna and gym are available for use. The hotel also appears to have several meeting rooms and a small auditorium suitable for conventions. One amenity that we feel is lacking is a computer and printer for guests to use. This became a major issue when one of us discovered their passport was missing and likely stolen. Although the front desk offered to print the emergency replacement passport forms if we emailed them, they did not have a computer available for our use and we were unable to properly format the forms on our mobile phones. When we inquired about a library or internet cafe nearby that might have the necessary equipment, the front desk staff were very unhelpful and recommended another hotel, which was quite a distance away. It wasn’t until we expressed our disbelief that there wasn’t a computer available for us to use in this situation, and asked to speak to the manager that they finally offered to help us complete the forms on their own computers. The process of obtaining an emergency replacement passport after having it stolen while in a foreign country is complicated, time-consuming and incredibly stressful. Although we were very grateful to finally get the forms printed, we were frustrated and distressed at the apparent lack of sympathy and unhelpful information initially provided by the front desk personal. Our 3 night stay was pleasant enough but our experience was tainted by the lack of basic amenities present in most hotels and the reluctance of staff to assist us in our time of need.

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“get better furniture”

Had a two-bedroom suite which was nice view. The bedding/mattress was okay but the furniture otherwise was atrocious - really old and banged up. The couch cushion had completely lost its give and was painful to sit on more than an hour. The dining table was tiny (a 3 seater) in a 2-bed apt and … more

Had a two-bedroom suite which was nice view. The bedding/mattress was okay but the furniture otherwise was atrocious - really old and banged up. The couch cushion had completely lost its give and was painful to sit on more than an hour. The dining table was tiny (a 3 seater) in a 2-bed apt and one chair was so old it fell apart. And what's with no dishwasher but I have clothes washer? makes little sense.

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