Courtyard By Marriott San Juan Miramar

“Fuggeaboudit”

Check in time is 4 pm. We arrived shortly before, to a crowded lobby filled with guests waiting for their rooms to be ready. We were told we’d get a phone call when our room was available. We sat down in the lobby and waited and waited. Finally, at 4:45 I approached the desk and asked when our room… more

Check in time is 4 pm. We arrived shortly before, to a crowded lobby filled with guests waiting for their rooms to be ready. We were told we’d get a phone call when our room was available. We sat down in the lobby and waited and waited. Finally, at 4:45 I approached the desk and asked when our room was going to be ready and was told that they had called us a half hour before. Nope. No phone call was received a Note that there is a $17 resort fee. Also note, that if they don’t tell you, you can use that amount to buy drinks and snacks in their little market on the day that you check in. You can’t do it check out day. We learned about this from another guest who had been told. We weren’t informed. Room review: it’s a small room, but for one night it works. The bathroom has minimal counter space and is not big enough to hold toiletries for two people . Speaking of toiletries, don’t expect anything more than a bar of soap and a bottle of lotion. A/C: if you like a freezing cold room, this is the place for you. It was so cold we had to turn our A/C off when we initially walked into the room. We left it off the entire night. The hotel does allow you to store your luggage in the lobby if your room isn’t ready and you want to explore We found that to be very helpful the following morning. There are many restaurants within walking distance, as well as a supermarket and pharmacy.

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“Room not ready for check-in until 8:30pm”

I understand you get what you pay for. Hotel was basically what we were looking for: a quiet place where we could spend one night after a long flight. Rooms were small and not updated but that didn't matter to us. However, it was a bad sign at 7pm check-in when several people were waiting in the lo… more

I understand you get what you pay for. Hotel was basically what we were looking for: a quiet place where we could spend one night after a long flight. Rooms were small and not updated but that didn't matter to us. However, it was a bad sign at 7pm check-in when several people were waiting in the lobby with no rooms available yet! We finally got a room at 8:30pm. After a full day of travel with a kid, tired and hungry, we were desperate for our room to be ready. We are also Marriott Bonvoy Platinum members and this is pretty unacceptable. We tried contacting Marriott to give them feedback but they basically just said sorry it happened and didn't offer us any kind of points compensation or anything. If you are looking for a cheaper place with a good location to the airport and old San Juan this hotel is fine but you might not be able to check in until the evening.

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