San Juan Marriott Resort And Stellaris Casino

“Great stay !”

Just finished up a stay here for a birthday weekend. All I have to say is this hotel blew my expectations out of the water. Seemed pretty basic from the pics and wasn’t looking for much anyway just to lay in the sun upon entry the lobby looks to be newly renovated as does the rest of the hotel and … more

Just finished up a stay here for a birthday weekend. All I have to say is this hotel blew my expectations out of the water. Seemed pretty basic from the pics and wasn’t looking for much anyway just to lay in the sun upon entry the lobby looks to be newly renovated as does the rest of the hotel and the staff was very friendly upon greeting. The pool area was great and the swim up bar was nice. Cynthia at the pool bar was awesome and so sweet. We did a day bed rental which ran for $223 with taxes and was worth the separation and comfort. Julio our server was great and attentive to us at the bed and even In the pool area checking on us. The room was fine nothing over the top but not underwhelming. The view from the cabana side of the hotel was spectacular and I’d choose it again. I can’t wait to come back and this hotel will definitely be at the top of my list to stay again.

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“San Juan Marriot Stellaris - Amazing Resort”

My wife and I just came back from an amazing trip at the San Juan Stellaris. We had gone down in November with my family and had a great time then and this trip was even better. They seem to be implementing different things to enhance the guest experience such as cold drinks and snacks available at… more

My wife and I just came back from an amazing trip at the San Juan Stellaris. We had gone down in November with my family and had a great time then and this trip was even better. They seem to be implementing different things to enhance the guest experience such as cold drinks and snacks available at the pool in the afternoon. Every employee and manager/supervisor we interacted with were always so pleasant and made you feel appreciated. Each and everyone of them deserves praises but since we were so busy enjoying ourselves didn’t take all of the names but wanted to publicly recognize the ones I did for helping make this a great trip. To start off Jonathan Cruz a bell hop took us to check out a room before we decided to move to a different one and he couldn’t have been any nicer and personable. Every morning we ate breakfast in the restaurant and everyone who took care of us including the chefs that made the omelettes did a great job and were very helpful with suggestions for San Juan and Rincon which we will be going to later this month. The servers we had Leanne Lara Miguel R, Johanny Callao and Rocio Henriquez were all so personable along with Cristina Parra one of the hostesses and some of them remembered us from my 60th birthday celebration in November. Since I get up early and get chairs and do work on the beach I got to interact with the guys responsible for setting up the beach (sometimes watched them at @530 setting up umbrellas) and they all work so hard and are very helpful to the guests as well as very personable. The ones I recall and also remembered us from November were William and Ivan The hotel is probably the cleanest and most well maintained one I have stayed in and the bathrooms near the pool were impeccable and it’s not easy to do that. It is obvious a priority is placed on that and they take pride in their job. Two of the employees that did a great job were Gilberto Espinosa and Cristine Cortes Myrna segura was the person who was in charge of the complimentary pool drinks and snack set up that I mentioned earlier and kept making sure there was fresh ice and the drinks were full. At the Front desk Jasni Odsaz who I met in November was still on point as well as Nathaniel in guest relations and Roberto the front desk supervisor Had the pleasure of meeting Francis Bestard a manager at en Elite prosceco event and it is evident he takes pride in his job and has the experience necessary to keep the well deserved reputation the hotel has and enhance the experience We are actually heading back for a few days at the end of the month and looking forward to seeing everyone again

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“Disappointing stay”

I recently had the opportunity to travel to Puerto Rico for a week. The lobby of this particular hotel looked as though it had been renovated. It looks very clean, elegant. It was a bit different when we reached our room.we had to switch rooms twice due to the musty odor in the room. There were lar… more

I recently had the opportunity to travel to Puerto Rico for a week. The lobby of this particular hotel looked as though it had been renovated. It looks very clean, elegant. It was a bit different when we reached our room.we had to switch rooms twice due to the musty odor in the room. There were large fans running in the hallway. Not sure if there was a flood of some sort, but the odor was awful. We were switched to a second room that had an odor from some sort of adhesive. Not sure if they had recently replaced the rugs outside of the room, but the odor was awful. My husband has respiratory issues so we requested to be moved a second time since it was affecting his breathing. The third room was acceptable, but not totally up to Marriott standards. The hotel rates are not cheap and the website stated that it had recently gone through renovations. I expected a spotless room, but the room did not live up to my expectations. The room seemed outdated, the bathroom needed updating and the vents in the room were full of dust. The staff was very helpful and accommodating. The restaurant in the hotel was good. The beach was pleasant, but each day that we visited the beach we were told there were not enough beach chairs since most of them were broken. Can Marriott not afford to replace broke chairs? I would think they can given the rates they charge their guests. The gym seemed like an after thought…located in the lower level of the hotel. It was small,cramped and didn’t have much circulating air. Lobby level would have been better.i was very disappointed with my stay and would not recommend this hotel under the current conditions. Hopefully, Marriott will take a serious look at this issues and address them!

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