The Condado Plaza Hilton

“Marvelous place for a scenic and relaxing vacation stay”

Don't listen to the negative reviews! Just back from a five nights stay at this lovely hotel and have so many positive things to say. Rooms and beds were incredibly comfortable and always very clean. View from the room was spectacular… Definitely get an ocean view room Between the third and eight... more

Don't listen to the negative reviews! Just back from a five nights stay at this lovely hotel and have so many positive things to say. Rooms and beds were incredibly comfortable and always very clean. View from the room was spectacular… Definitely get an ocean view room Between the third and eighth floors. Staff, from front desk, to bartenders, to pool staff, to concierge, were always very friendly and helpful. The pools and Jacuzzi as well as the little beach were just marvelous. Great location between old San Juan and some beaches to the south. Peaceful, quiet, great atmosphere, many other friendly visitors. Some of the outside furniture could be upgraded a bit, and we would've loved more in hotel dining options, but would stay here again in a heartbeat. By the way, we did find that the closet and dresser in the bathroom was useful with friends sharing a hotel room, can keep your stuff in the bathroom and get dressed in some privacy. Stay here! You won't be disappointed.

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“Great stay in Condado”

My family stayed one night here at the beginning of spring break, so we could tour San Juan. It's a very nice hotel in a lively area. The lobby is gorgeous and the rooms were huge. Parking our rental car was easy. Many restaurants within walking distance.

“Was not my typical Hilton experience”

Well, I had read some disturbing information before I arrived but I experienced some for myself. I was there from 3-13 thru 3-18-24. The hotel was a beauty in its day, but Hilton needs to give it some care. The rooms are dated, I hade an oceanfront balcony room. View was fantastic. My sofa lovese... more

Well, I had read some disturbing information before I arrived but I experienced some for myself. I was there from 3-13 thru 3-18-24. The hotel was a beauty in its day, but Hilton needs to give it some care. The rooms are dated, I hade an oceanfront balcony room. View was fantastic. My sofa loveseat was torn. there was only one other chair in the room, the computer chair. Luckily I was in a room on the side that was closet to the pool area and it worked well. However, of the three elevators on two actually worked. The cafe sold great food but was pricey. The shower was great every day and my room was serviced except Sunday when there was no water to be used. The shower water was brown, as was all the other faucets in the room. So I had to wait until I returned home to shower since Saturday. The seating areas are all rundown and need updating. The Carpet is worn and needs to be updated as well. Not sure why the rates are so high. Loved Puerto Rico.

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“Not a bad place but not the greatest”

We stayed for a week and let me start with the best part. The pool, staff at the Aqua bar and grill were all incredible, can’t say enough good about this portion of the property! The rest of the hotel was good but the issues I had was 2 of the 3 elevators were not operating half of our stay. Thi... more

We stayed for a week and let me start with the best part. The pool, staff at the Aqua bar and grill were all incredible, can’t say enough good about this portion of the property! The rest of the hotel was good but the issues I had was 2 of the 3 elevators were not operating half of our stay. This made is frustrating because that one elevator was pretty busy, several times we would go from the lobby to the 9th floor and almost every floor except the one we were on. The hotel staff through the hotel was all very helpful and courteous whenever I talk to them. Now for the less than stellar part of the stay. The Caribe Cafe food was good but the service was incredibly slow, not sure what was going on but breakfast for 4 took over an hour. We ordered what I thought were simple meals off the menu with no special orders or anything so I don’t know what took so long. Another day my family ordered breakfast and the restaurant closed without finishing the food they ordered. After some discussions between my wife and the staff my daughter at least was able to get some food so she could take her medication almost 90 minutes after the order was placed. Then they didn’t want to comp the food which I thought would’ve been a good gesture after all of this. Lastly, the room. One day the staff quit doing the tool half way through it. One bed was made but they left the old bedding & towels on the floor for us to deal with and clean sheets to make the torn up bed. The lay out was not what I was expecting, not really bad but just different because the mini fridge and clothes storage was all in the bathroom instead of being in the main part of the room. For the price we paid to have an ocean view I would expect the rooms to have been kept up better on a daily basis.

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