Hotel Los Arcos

“Lovely sunshine holiday”

Stayed here for 10 days in June 25. We had superior room 112 and it was lovely. An amazing large terrace with direct access via steps to the pool. Generally quiet around the pool especially when we first arrived. We requested some better cushions for our terrace sun beds and they sorted this. A 20… more

Stayed here for 10 days in June 25. We had superior room 112 and it was lovely. An amazing large terrace with direct access via steps to the pool. Generally quiet around the pool especially when we first arrived. We requested some better cushions for our terrace sun beds and they sorted this. A 20 minute walk to beach 30 to the town. Easy to get taxi back for about 6 euros especially in the heat. Lots of lovely reasonably priced restaurants. As many people have said the breakfast is poor but don't let that put you off as you don't have to eat it. Going to return again requesting room 112.

less

“Great hotel - awful "service".”

We visited the Los Arcos in 2019 & loved it so decided to return this year. Although the rooms (great bed & housekeeping) & pool area are still lovely, sadly the customer service is appalling/non- existent. We arrived at mid day & when the sullen girl at reception finally looked up her first words… more

We visited the Los Arcos in 2019 & loved it so decided to return this year. Although the rooms (great bed & housekeeping) & pool area are still lovely, sadly the customer service is appalling/non- existent. We arrived at mid day & when the sullen girl at reception finally looked up her first words were not "hello" or "welcome", no smile just "No check in 'til 2pm". I tried to ask a couple of questions but all I got back - twice - was "No check in 'til 2pm". We gave up &, after putting our own luggage behind the desk, wandered off to get a drink at a nearby bar to await the magic 2pm. We were eventually given our keycards, without a word, & we found our own way to the room. No directions or offer of help. We stayed a week, rarely any staff around during the day, anyone off the street could easily access the whole hotel including rooms. The only other staff member we spoke to was the lovely English lady behind the bar in the evenings. Breakfast was poor. The very cheapest processed meat & cheese, blister packs of margarine & tasteless jam. Rock hard bread rolls & cheap sliced bread. Frozen pastries which hadn't been reheated properly & were soggy & raw inside. Fruit squash not juice. The coffee machine was gravity fed by a grubby plastic hose from a water bottle which kept running out. Random scrambled or hard boiled eggs, bacon & awful hotdogs were the hot option. We bought our own butter, jam, bread, pastries & cheese from the excellent supermarket next door. Also, coffee as the "coffee & tea making facilities" in the room consisted of a small travel kettle, 2 tea bags, 2 sachets of sugar & 2 tiny creamers plus wooden lolly sticks. Not even teaspoons! And no coffee at all. All very depressing. The pool was meant to open on the 15th after maintenence but we left on the 26th & it was still closed. Also be aware there is building work behind the hotel which may block the current lovely views across the town to the sea. Only managed to park in the hotel carpark a few times as it was always full. We found street parking a 10 minute walk away. Also be aware no one responds to emails, texts or even FB messages. I did worry before we arrived that the hotel was actually closed!

less