Playazimbali Soul Collection By Senator

“Good for families and pet lovers”

We’ve just come back from a 1 week all inclusive stay and we really enjoyed our time. There are a few things you need to be aware of before staying here though. It’s very much a Spanish resort. This isn’t a negative for us but some people may want to take kids to get involved with the kids club etc… more

We’ve just come back from a 1 week all inclusive stay and we really enjoyed our time. There are a few things you need to be aware of before staying here though. It’s very much a Spanish resort. This isn’t a negative for us but some people may want to take kids to get involved with the kids club etc but we were told from the outset that it’s all Spanish so our son might struggle. The staffs English is far better than my very basic Spanish but every now and then we struggled to communicate. It’s also a pet friendly hotel, so if you done like dogs, I’d avoid but for the most part it wasn’t a negative for us, apart from the occasional bark from a dog in the next room. The hotel itself is a little dated, but it ads character and it’s kept very clean, with the rooms cleaned every day. One tip for the hotel might would be to put a few class drop points around the pool and bar areas. A lot of guests just randomly left glasses lying around and this might encourage them to clean up after themselves. The pool area was great, large pool, separate pool for 3 slides and a jacuzzi. All fresh water for those who don’t like salt water pools (like us). They also have a swim up bar, which is a nice bonus. There’s plenty of sun beds but you need to get out early to get a good spot as they go quickly. The food isn’t too bad, they have some regular things on the menu and rotate others. Some of the deserts were great and they have a crepe station which is always a winner with kids. The all inclusive package could have been better when it came to drinks. The beer was great and the sangria, however, you had to pay extra for cocktails (which weren’t great) and it would have been good to have a selection that were included with the all inclusive package. The staff were always friendly, great on arrival as we got there around 10pm where they invited us to go and eat whilst there was still time. They also provide rooms to showers and change in if you have a late pick up on leaving as you have to check out at 12. Overall we really enjoyed our stay but the odd thing mentioned above would have made it even better.

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“Disappointing Stay – Not What We Hoped For!”

We recently stayed at the Playzimbali Hotel. The hotel itself is beautiful, with spacious grounds that are very well maintained. Our room was large, clean and comfortable, although located at the very far end of the complex, which was a real struggle for myself and my elderly father (88, blind, wit… more

We recently stayed at the Playzimbali Hotel. The hotel itself is beautiful, with spacious grounds that are very well maintained. Our room was large, clean and comfortable, although located at the very far end of the complex, which was a real struggle for myself and my elderly father (88, blind, with severe back issues). Unfortunately, despite the lovely setting, the holiday was let down by several serious issues: Facilities: The pool was extremely cold, and the standard sunbeds were both uncomfortable and rather grubby. We discovered too late that there was a “premium” all-inclusive option with better sunbeds and snacks – but we were not informed of this when booking. We even offered to pay to upgrade, but were told this wasn’t possible unless we changed rooms, which were not available. This left us with no choice but to use the poor sunbeds, or in the end, sit on plastic chairs we found. Food & Drink: The all-inclusive food was by far the worst we’ve experienced in many years of travel. Most dishes tasted strongly of rancid oil, making even simple vegetables, meat and fish unpleasant. I ended up surviving on bread and cheese most evenings. Around the pool the drinks were limited and all contained aspartame; alternative options were only available at the inside bar. Snacks such as crisps were also restricted to “premium” guests. Food often ran out and was not replenished. Accessibility: As two disabled travellers, we faced unexpected difficulties. One evening we sat at the designated disabled table in the restaurant (the only one near the entrance, which we relied on due to mobility issues). A waitress named Anita abruptly told us we could not sit there because we didn’t have a wheelchair with us. Disabilities are not always visible, but she was extremely rude, even snatching my husband’s plate away mid-meal. I told her I would be putting her on Trip Advisor at which point she brought the manager over, then got very heated in discussion and actually elbowed the manager (who was very conciliatory) out of the way. The manager later apologised and confirmed she was wrong, but the incident left us upset and spoiled our holiday. Atmosphere: For the first few days the hotel was peaceful, but from Friday onwards large groups of Spanish families arrived and the atmosphere completely changed. Children ran wild, damaging hotel property, throwing drinks into the fountain and attempting to break the revolving door, with little or no parental supervision. It felt chaotic, and we avoided the hotel by going out each day and evening. On the positive side, most staff (reception, cleaners, and many of the waiting team) were pleasant, helpful and friendly, and the hotel grounds are undeniably attractive. However, the combination of poor food, inaccessible facilities, rude treatment by one staff member, and a lack of information about “premium” versus standard all-inclusive left us very disappointed. Sadly, this was not the relaxing holiday we had hoped for, and I cannot recommend the Playzimbali Hotel to English visitors – especially those with accessibility needs.

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