Alcudia Garden Aparthotel

“constantly the feeling of being very welcome, a strong commitment of the employees for the guests!! !”

Dear ....... We recently spent a holiday in Mallorca from 25 to 1 June at Aparthotel Alcudia Garden. Based on our experiences there, I would like to write and post a review on Tripadviser.+ • Situation: o My wife has a complicated diet o My wife can walk extremely limited with a walker as a… more

Dear ....... We recently spent a holiday in Mallorca from 25 to 1 June at Aparthotel Alcudia Garden. Based on our experiences there, I would like to write and post a review on Tripadviser.+ • Situation: o My wife has a complicated diet o My wife can walk extremely limited with a walker as a result of an accident, • Challenges: o Distance hotel to beach, great location, with many breaks achievable o Moving within buildings complicated, including in a restaurant or on a terrace o climbing stairs is impossible so stay on the ground floor or elevator available for other ground floors • Appreciation of holiday accommodation for us, the distinctiveness of the aparthotel: o not whether every door of every cupboard closes perfectly, all necessary things are present in the apartment, etc. That is well arranged in any decent aparthotel o how and how well does the staff make us feel very welcome and that they arrange and take care of everything for us. To give us the feeling that the most important thing is that we feel at home in a beautiful ambiance with a very strong involvement of the employee especially for me as a guest!! • Appreciation, how experienced, in the light of caring for a guest who is truly welcome. Employee involvement with us. I will explain our appreciation in more detail on the basis of two examples related to our complicated situation: 1. Difficult walking, no stairs: o The manager, Uriquez Pomar, I hope I wrote the name correctly, who received us indicated that he had looked carefully at our situation. He had reserved an apartment for that, right next to the elevator, so no problems with stairs and minimum walking distance. Super! o This also meant a view at the front of the aparthotel instead of the garden with swimming pools, etc. Since we were hardly mobile, we had to spend the necessary time on our balcony and so a view of the garden and swimming pools was more attractive than a view of the street. o I approached the manager with the cheeky question whether it was possible to immediately exchange his carefully reserved apartment for an apartment at a minimum distance from the elevator but on the other side of the corridor with the desired view. That would be difficult because they were actually fully booked. o The manager immediately put a colleague to work with the assignment to try to realize a reshuffling of apartments in that part of the complex on that floor. After a complicated puzzle, it worked. A perfect location thanks to the will and all understanding for our situation despite the hassle that was caused. Then you feel very welcome!! Super!! Everything for the guest 2. Complicated diet: o As soon as we arrived at the entrance of the restaurant, for breakfast, lunch or dinner, a signal was passed on to the kitchen and Carli, I think the 2nd cook of the restaurant, immediately appeared o This cook walked with me at every breakfast, lunch and dinner, to all the buffets to explain what was and what was not suitable for my wife. o In addition, he always offered dishes that could be made especially for her o This gave her a luxurious, appropriate, varied choice at every meal, so three times a day. o In addition, Carli regularly came in the morning with the question, proposal, if he could cook (adapted) especially for her that evening. Then you feel very welcome!! Super!! Everything for the guest!! In short: Aparthotel Alcudia Garden is a great aparthotel where we were constantly given the feeling that we were very welcome with a strong commitment of the employees for the guests! Sincerely, Alice and Peter Zacht

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