Globales Los Delfines

“Lost my PJ's and didn't get refund for cancelling tour”

The hotel is situated close to the small town, handy supermarkets and nicknack shops. The hotel is clean and well kept. The cleaners do a great job. All of the staff were friendly, helpful and pleasant. On our first full day we asked for toppers for the beds as they were quite hard. This was expedi… more

The hotel is situated close to the small town, handy supermarkets and nicknack shops. The hotel is clean and well kept. The cleaners do a great job. All of the staff were friendly, helpful and pleasant. On our first full day we asked for toppers for the beds as they were quite hard. This was expedited quickly but when I went to put on my pyjamas that night they were missing. We reported this to reception and they said they should return if they were taken with the bedding when they put the toppers on. Not sure why they would change the sheets we had only slept in the bed one night. My pyjamas are sadly still missing as I write this after returning home. The pools were delightful but absolutely freezing. Don't know if they warmed up as myself and my companion were ill for most of the week so didn't even lay by the pools. WARNING to other travellers. We had booked a tour in the Monday morning but, on Sunday afternoon decided my companion was to poorly to attend. I got ill on the Monday. Our rep had left at 1pm so we contacted TUI via the app. We were offered a postponement but told CS that the trip was only running on Monday. Advised that as we had not given 24 hrs notice we would not receive a refund and to speak to our rep. We did this the following day and she postponed the trip to Friday. On our list this was not shown. On the Wednesday (2 days before our trip) we were now both poorly so went to see the rep to again cancel as we could not attend due to ill health. We were told that as the trip had been previously postponed, we could not cancel and would lose our €110. I am taking this up with TUI but apparently this is the norm, even though on the TUI app the cancellation policy states 100% full refund if 24hrs notice given. This is all it says, no conditions, no it's buts or maybes. No references to postponed trips. Just that! So be warned! Apart from this and confining ourselves to quarters for the best part, we had a relaxing week sans pyjamas.

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“Good hotel.”

A nice hotel. Spotlessly clean with modern rooms. Staff were pleasant with the exception of some of the bar staff who were grumpy and surly. We went slightly out of season so no problem getting a sunbed.

“Should be everything you need”

Stayed in early-mid September 2025 in block D. Recently refurbished and a nice big room with a huge balcony. Room has a decent sized fridge and a large safety deposit box which you have to pay extra for. Very pleasant staff all through the hotel. If staying Half Board, you have the option of upgrad… more

Stayed in early-mid September 2025 in block D. Recently refurbished and a nice big room with a huge balcony. Room has a decent sized fridge and a large safety deposit box which you have to pay extra for. Very pleasant staff all through the hotel. If staying Half Board, you have the option of upgrading to All Inclusive drinks only package for €10pp per night, so if you have 6 days left, you pay €60 pp at the time of getting it, you cannot pay one day at a time.. The hotel is 4* and has plenty variety of good food, unfortunately with it being an AI option,some of the clientele are barely 2* but you experience that everywhere that AI is an option. Three nice pool of which one is children only, they do suffer from early morning (or late at night) sunbeds towel claimer but these are the 2* people mentioned above. Not everyone does it. Plenty of sunbeds but these people MUST have the same sunbeds every day! The staff should remove all towels on sunbeds before the pool area is actually open, it would take a couple of minutes to do that. Overall, a great hotel and we would stay here again.

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“A lovely week in the sun!”

Spent a week here recently with family and 2 little ones. Hotel room.and apartment were very clean and regularly serviced, we had a room overlooking the pool, which meant it was rather noisy in the evening but it was fine. The rest of our party had an apartment, which was originally on 1st floor bu… more

Spent a week here recently with family and 2 little ones. Hotel room.and apartment were very clean and regularly serviced, we had a room overlooking the pool, which meant it was rather noisy in the evening but it was fine. The rest of our party had an apartment, which was originally on 1st floor but with 2 little ones and a double buggy not easy to access and a room change was offered without a problem. We found all of the staff to be very helpful and friendly and the animation team worked sooo hard day and night. We especially lived the daily stretching classes - thank you Mar! Only downside was that all inclusive didn't include everything, the ice cream was pretty gross and most cocktails were not included, which isn't really ALL inclusive. Also, you had to pay for bottled water! Food was nice and plentiful, not always piping hot but a really good selection. Overall, I would recommend this hotel!

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