Hipotels Hipocampo Palace and Spa

“Fantastic hotel”

The best hotel we have been too definitely worth it’s 5 stars. The staff were all so helpful and couldn’t do enough for you especially Victor in the lobby bar who was so good with my grandchild. The breakfast and dinner was absolutely delicious. The hotel was very clean and the housekeeping staff k… more

The best hotel we have been too definitely worth it’s 5 stars. The staff were all so helpful and couldn’t do enough for you especially Victor in the lobby bar who was so good with my grandchild. The breakfast and dinner was absolutely delicious. The hotel was very clean and the housekeeping staff kept our rooms so clean. The staff in the restaurant were very good too. The pool bar was great for a light lunch which was also delicious. We received a very warm welcome from the reception staff also. We can’t wait to return to this hotel.

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“Perfect balance! Hipocampo Palace saved our holiday!”

Hipotels Hipocampo Palace literally saved our holiday! We had had a week's cruise, followed by a week's stay in Majorca. The hotel we'd booked initially proved to be unsuitable for us, and we asked our travel agent about being able to change (if this hadn't been possible, we'd have come home, … more

Hipotels Hipocampo Palace literally saved our holiday! We had had a week's cruise, followed by a week's stay in Majorca. The hotel we'd booked initially proved to be unsuitable for us, and we asked our travel agent about being able to change (if this hadn't been possible, we'd have come home, the first hotel being so untenable for us). They offered us a suite at Hipocampo Palace. Having never stayed in a 5 star hotel before, we expected that the staff may be a bit haughty, but everyone was so friendly - even before our arrival. I'd read in one review that men had to wear long trousers for the evening meal and I emailed the hotel to confirm this. They did so, and I just mentioned that we'd go shopping to buy my husband some since he hadn't brought any. But the hotel replied that my husband could borrow some trousers from them. Perfect! Then, on actual arrival, reception staff checked us in efficiently and offered us a welcome drink. The concierge, Miguel, (a first for us!) took our luggage and accompanied us to our suite, explaining all things about the hotel and our suite - both in Spanish (so I could practice) and English for my family. On the way to our room, an elderly lady recognised Miguel and blew him a friendly kiss. After settling into our room, we went to the pool bar for lunch. Great range of food and drink on the menu, at reasonable prices. (Of course, outside the hotel would be a little cheaper, but inside the hotel you have the convenience and the assurance of quality). Similarly, the buffet restaurant for the evening meal was great too: lovely food, great service. On our last night at the buffet restaurant, the hotel gave us a drink on the house! The pool and pool area are lovely. The pool is a good size and a really nice temperature. The pool area is grass, with an abundance of sunbeds and parasols which are very well spaced out. The evening entertainment was varied and great quality. The shows we saw were only on for an hour, but this suited us perfectly. We'd moved from our previous hotel because of the noise there... so Hipocampo Palace gave us the perfect balance of peace, relaxation and the right amount of things going on. Some reviews have mentioned that the hotel decor is dated. To us, the decor seemed traditional and opulent, but I can understand how the proposed refurbishments (which you can see on their website) will serve to enhance and modernise the aesthetics. It was our wedding anniversary on the last full day of our stay and the hotel arranged for flowers to be delivered to our room. They asked my husband how much he wanted to spend; he gave them a budget and the flowers that were delivered were excellent value for money. On our departure day, we gave the flowers to the Receptionist and her manageress - and they were very appreciative. I would not hesitate to recommend Hipocampo Palace to anyone looking for a luxury hotel with friendly staff, and my family and I look forward to staying there again some day.

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“Did not meet expectations”

We have stayed at this hotel on a number of occasions but do not think we will return. The pros:- 1. Most of the staff are pleasant, in particular: Miguel (concierge), Victor (bar), and Iago (pool bar). 2. The swimming pool/swimming pool area. The sun loungers are spaced apart from others whic… more

We have stayed at this hotel on a number of occasions but do not think we will return. The pros:- 1. Most of the staff are pleasant, in particular: Miguel (concierge), Victor (bar), and Iago (pool bar). 2. The swimming pool/swimming pool area. The sun loungers are spaced apart from others which is good for privacy. Cons:- 1. Restaurant. I will caveat this by saying that the breakfast was good. The dinner, however, was not. In our experience, the majority of the food from the buffet was lukewarm at best. Moreover, on a number of occasions, our salt shaker either did not work or did not contain any salt. 2. Laundry service. One day, I saw laundry packages being delivered to the hotel at approximately 1pm. I therefore expected that my laundry would be delivered to my room shortly thereafter by the hotel staff. I phoned reception mid-afternoon to request an update as it was not yet in my room. I was told it would be brought to my room in a hour. There was no explanation as to the reason for the delay. Unfortunately, an hour passed and I was still without my laundry. I, again, contacted reception and was told that the parcel was in the other hotel building. I was told that the parcel could not be brought to me at that time. I was advised that it would take a hour or so. I requested a further update just before 6pm in person at reception. I received my package then. There was no apology. 2. Entertainment. Circus acts, magic shows, and acrobatic shows are not what we expect from a 5 star hotel in Spain. We would have appreciated more traditional Spanish music acts. 3. The selection of ice creams at the pool bar within the locked fridge was very limited and not well stocked.

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“Language in the hotel”

The hotel is nice and modern, the food is well done, the swimming pool is also fantastic, but the one thing to notice is that waiters barely speak English. If you ask them something in English they answer you in German.