Zafiro Palace Palmanova

“Brilliant time at Zafiro Palace Palma Nova”

We had a fantastic holiday. The hotel facilities are great and the staff are ALL so accommodating and just want you to enjoy yourselves. I asked for a room with easy access to the restaurants due to my wife’s mobility beforehand and they put us in a lovely room not too far with easy access to a lif… more

We had a fantastic holiday. The hotel facilities are great and the staff are ALL so accommodating and just want you to enjoy yourselves. I asked for a room with easy access to the restaurants due to my wife’s mobility beforehand and they put us in a lovely room not too far with easy access to a lift which was much appreciated. Food was lovely and access to all restaurants was easy. Would definitely return for a third time 👍

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“Amazing stay!!”

We loved our stay at Zafiro! This was our groups first experience doing a European All Inclusive and our comparison were only from Mexico. The Facilities are beautiful and the grounds are extremely well kept. We had a Pool View room (which I believe all are Pool View). We had a beautiful view of … more

We loved our stay at Zafiro! This was our groups first experience doing a European All Inclusive and our comparison were only from Mexico. The Facilities are beautiful and the grounds are extremely well kept. We had a Pool View room (which I believe all are Pool View). We had a beautiful view of of the main pools and lobby. There are 4 bars (one in the pool). There are two main pools both which are cleaned every night. There was a race to pool chairs each morning, but we were out by 8-9 each day and could get three together, just not always in the best shade spot. By 4PM the pools clear out. We did not have kids, but I can tell you that this hotel is EXTREMELY kid friendly. There were a lot of kids activities each night. A kids play area, a special pool, and a kids club (obviously we did not test them). We did choose the All Inclusive package because that is what we are used to. If you are someone who likes beach side more than pool side, I definitely think you could go without the All Inclusive since the beach is public and there are bars and restaurants super close to the beach. We would have loved if they did a walk around service to deliver drinks, but we couldn't complain! Overall I think we still thought the all inclusive was worth it. The only thing that we were annoyed with was that you only get a select amount of nights of reservations in their a le carte restaurants. We were there for 5 nights and only got 2 guaranteed reservations. After that they said that you could try but not for sure. We did end up getting into one more night.

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“Family friendly hotel”

A good place for families travelling with kids and a good selection of restaurants . The location is also very convenient - close to the beach and other shops . Aitana and Paula who worked in one of the restaurants were very friendly , attentive and made excellent suggestions for food and drink - m… more

A good place for families travelling with kids and a good selection of restaurants . The location is also very convenient - close to the beach and other shops . Aitana and Paula who worked in one of the restaurants were very friendly , attentive and made excellent suggestions for food and drink - made the evening lovely and made us feel very welcome and created a good atmosphere .

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“Good with some issues.”

Overall we had a nice week and a good holiday, but there are a few things that let the hotel down for what is supposed to be a 5-star. Things I thought should be better The biggest issue is the pool area. Around both the kids' pool and the main pool they've used some sort of poured concrete finis… more

Overall we had a nice week and a good holiday, but there are a few things that let the hotel down for what is supposed to be a 5-star. Things I thought should be better The biggest issue is the pool area. Around both the kids' pool and the main pool they've used some sort of poured concrete finish instead of tiles. It's crumbled away and leaves small sharp stones everywhere. It looks awful and isn't nice to walk on barefoot. This isn't a few broken tiles that need replaced, it's a rip-it-up-and-start-again type job. I genuinely think management or the directors should walk around the pools barefoot and tell me they think it's acceptable for a 5-star hotel. It's a bit of an eyesore and footsore. See pics The pool bars don't open until 11am for drinks and ice cream. For a family hotel this is the latest we've ever experienced. We're early birds with young kids so it wasn't ideal. Food was a bit mixed. I'd expect smoked salmon every day and decent quality red meat in a 5-star. They only had fairly low-grade smoked salmon every second day, and the beef on a few occasions was incredibly tough, borderline inedible. It was actually a struggle some days to find a decent tender protein source. They definitely cut corners here. The gym is a nice space but lacking in equipment. Dumbbells only go to 25kg, one adjustable bench which was broken (although still usable), cable stack, lat pulldown/row, leg curl and some cardio. There was loads of room for more equipment. It felt like the person who designed it wasn't a gym person, and neither was the person who signed it off. It's not the worst hotel gym I've seen but it could be so much better with very little effort. The mini disco was only about 15 minutes long and mostly songs the kids didn't know. It lacked all the classic mini disco songs that kids love and look forward to every night. Things we liked We paid for a one-bedroom Jacuzzi terrace room and absolutely loved it. The extra space was brilliant with two young kids who nap during the day, and we got plenty use out of the terrace. The hotel is very clean and really well presented throughout. The fruit and vegetables were as good as, if not better than, anywhere we've been. Really fresh and full of flavour. The a la carte restaurants were excellent, especially the Mediterranean. Having steak included was a nice touch and it felt like a proper à la carte experience. We never had any issues getting booked a day or two in advance. The drinks were excellent too. Great cocktail menu and everything we had was first class. The grounds are beautiful and really well looked after. You always saw staff gardening and maintaining the place. The entertainment staff were very good. Our 3 and 7-year-old loved the evening area. It's not huge but it works well and feels very family friendly, giving the kids space to run around. The location is excellent. The beach, shops and bars are all just a short walk away and there's a really nice atmosphere around the area. Overall We had a nice week and enjoyed the holiday. There are plenty of positives and we certainly didn't have a bad time. That said, we probably wouldn't return, mainly because we spend most of our holidays around the pool and the condition of the pool surrounds really lets the whole hotel down. It's not what I'd expect to see, or walk on, at a hotel calling itself 5-star.

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