Hotel Castell Dels Hams

“Last minute birthday get away”

I booked this hotel last minute for a birthday getaway with my partner — we’re both in our late 30s. The hotel is mostly French-dominated, followed by Spanish guests, with English visitors being the minority. It’s very family-orientated, the animation team work extremely hard and bring a great ene… more

I booked this hotel last minute for a birthday getaway with my partner — we’re both in our late 30s. The hotel is mostly French-dominated, followed by Spanish guests, with English visitors being the minority. It’s very family-orientated, the animation team work extremely hard and bring a great energy from morning till night. There’s always something happening from 10am until midnight: tennis, French bowls, gym, pilates, yoga, board games, darts, and football. There are three outdoor pools — one deep, one medium, and a shallow kids’ pool with a big smiley face and a mini water park & one indoor pool. There’s also a gym, a children’s playroom, and a kids’ club. The jacuzzi was unfortunately switched off, when I enquired about the spa, I was told it hasn’t been open since 2020, which was disappointing as would have been handy during a rainy day Food-wise, there’s plenty of variety and something for everyone, including drinks — we enjoyed the meals overall. The hotel was clean and well-kept, though we did occasionally find cups or plates not properly cleaned during dinner service. Rooms are small but modern and comfortable. Location-wise, it’s quite remote, but the hotel provides a free shuttle bus to the beach (about a 10-minute drive), which is a great touch. Overall, I’d recommend this place. It’s not fancy, but it’s friendly, active, and has a great atmosphere. Perfect if you just want to switch off and be looked after for a few days.

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“Feels stuck in a time warp”

Visited October 2025 with my partner. We are both in our 40s. Just to give you an idea of who is writing this. This is a hotel predominantly booked by French. So most entertainment and staff speak French and Spanish. Pros: Room is basic but clean Bed was comfortable. Air conditioning and a c… more

Visited October 2025 with my partner. We are both in our 40s. Just to give you an idea of who is writing this. This is a hotel predominantly booked by French. So most entertainment and staff speak French and Spanish. Pros: Room is basic but clean Bed was comfortable. Air conditioning and a ceiling fan will keep you cool. Or extra duvets in cupboard if you need a little warmth. Our room was on back of hotel, so balcony quiet. Food was ok, wide variety. Staff friendly and helpful. Free bus to beach provided. Easy to book via a QR code on reception. Coffee is good! Cons: It is like a cross between an old people’s home and a 60s/70s holiday camp. We were definitely one of the youngest here. The hotel is vast, but there were so many areas unused. So it is almost creepy in some areas. It’s outdated. Rooms have small flimsy keys and doors are paper thin. No additional lock inside room door, so does feel quite unprotected. Pool is freezing But that may be seasonal. It is clean and plenty of sun beds. Evening entertainment is cringey. Shame as entertainment team work very hard and do better activities during the day if you’re into it. The bar is crazy. It’s all inclusive but tiny. Often with only one person serving. So queues get long! It’s also the only place you can get a coffee other than at breakfast. Drinks are cheap local spirits. You pay extra for branded. After 11pm you have to pay for all drinks if you want a late one. One restaurant. It’s like a zoo! And I’ll agree with others it’s not the cleanest. Also found a lot of fruit was rotten. It’s also dated and has a vibe of an 80s staff canteen. Advice, sit outside if you can, but there’s not many tables available. Nothing else nearby. So nowhere for a stroll. WiFi is non existent in the room.

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“Not 4* lots of issues.”

Honest review, just returned. Booked 2 rooms for 2 single ladies, one of the rooms allocated was more like a cupboard, hardly room to walk around. Given a different room the following night. Pros: room kept clean daily. Reception staff lovely, in particular EMI, who was very caring and lovely. An… more

Honest review, just returned. Booked 2 rooms for 2 single ladies, one of the rooms allocated was more like a cupboard, hardly room to walk around. Given a different room the following night. Pros: room kept clean daily. Reception staff lovely, in particular EMI, who was very caring and lovely. Animation team work very hard. Cons: Overflow and tap areas in the bathrooms unclean. Quite a lot of black mildew. Restaurant quite dirty, not enough staff, customers clearing their own plates and setting own tables. Spillages not cleaned, plates and cups dirty, coffee is a work up, 3 machines probably own one ever working and very slow, spillages off putting around the machines. Breakfast cereals spilled every where. Food lacking taste and cold. Small black flies around the Italian food area. Outside toilets smelly and dirty. Pool bar queues always very long. Chairs in the public areas covered in bird mess. This hotel has so much potential, it is in huge grounds with some endearing features. It is a lot further from the port/beach than portrayed. There are some lovey indoor areas that are under used. Management need a good shake up, particularly in the restaurant. One buffet restaurant is not enough for the amount of customers. Tables are set like a canteen and quite impersonal. Food is mass produced offering similar foods and standard daily. Food sits around a long time. Impossible some days to even get a coffee. Staff inattentive, it’s every man for himself. Porto Cristo is lovely, had some lovely food at the Port. Wouldn’t go back unless it is drastically improved.

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