Iberostar Selection Jardín Del Sol Suites - Adults Only

“Idyllic Great Away”

I can only comment on the ‘Prestige’ booking that we chose. Those little extras made our holiday even more special. A glass of Cava or something on arrival and a discreet Room/card bracelet , and great welcoming reception staff. Our Junior Suite room was fabulous, spacious, balcony with sea view ex… more

I can only comment on the ‘Prestige’ booking that we chose. Those little extras made our holiday even more special. A glass of Cava or something on arrival and a discreet Room/card bracelet , and great welcoming reception staff. Our Junior Suite room was fabulous, spacious, balcony with sea view exceptionally clean . Beautifully soft towels, dressing gowns and slippers , free drinks bar (1st day), hair dryer, straightening tongs, clothes steamer etc. Great food, superb members of staff and exceptional service. Great areas for relaxation, swimming, Spa, Gym and entertainment throughout the day and evening. And So much more ……….

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“Hotel good but Star Prestige Lacking”

My wife and I returned yesterday from this very good hotel 5 star it’s not but it’s a very good 4 star We stayed in Star Prestige junior suite on the 6th floor of block 2 The room was excellent ,spotlessly clean and fantastic views along with a daily re stocked mini bar and huge bed It did have… more

My wife and I returned yesterday from this very good hotel 5 star it’s not but it’s a very good 4 star We stayed in Star Prestige junior suite on the 6th floor of block 2 The room was excellent ,spotlessly clean and fantastic views along with a daily re stocked mini bar and huge bed It did have a whirlpool bath but never used it All staff members are brilliant. From the pool man, bar staff. Reception and cleaners and waiters who always made you smile. The food is excellent and very good quality as is the wine spirits and beer. Pools in Star Prestige are brilliant and so are the two bars there and run with serious commitment to making your stay trouble and hassle free Those are the positives The negatives. Being Star Prestige and all inclusive I did not expect to pay for food in the Prestige bar when we were too late for lunch in the main and only restaurant Star Prestige gives you two additional bars to the main one and two pools. That’s really it. Everyone eats in the one main restaurant Club and Star prestige level in other hotels gives you much more and if we would return to this hotel I would not pay for Star Prestige again. Sun bed wars. Yes this hotel is no different to any other. In fact I would say it’s worse. The management need to stop people putting towels hats etc on beds to reserve them The night before and stop people putting towels etc on beds at 0700 and not returning for hours Especially in the Star prestige pools it’s . Crazy No background music even by the top pools. Apparently people complain that music is being played. Why. There’s no atmosphere there at all Entertainment. The hotel tries its best but it’s not good apart from the Rock Group and the Fire Show. The others were awful Lastly. A 5 minute walk down a slight slope from the hotel takes you to the little square with a really good supermarket which sells everything, a couple of bars and restaurants however it is very run down and scruffy, of course the hotel cannot help that but it’s just for information. We met some really good people especially Julie and her husband and Rob and Rose Would we stay here again. Honestly yes everything mentioned above are not complaints but constructive criticism. but they would have to provide better entertainment and stop or try to prevent Sun bed wars and improve Star Prestige not just offer two pools and all inclusive should mean all inclusive like other 5 star hotels By the way Palma airport. Absolute nightmare along with Cardiff.

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“Disappointed”

First time to this hotel, we went all incl Star Prestige Plus, but the other part of the hotel was lesser albeit all the amenities were in that part. Loved all that this brought but the sun terrace was awful, being on a slope - felt like you were going to slide down it. Fabulous views over the bay… more

First time to this hotel, we went all incl Star Prestige Plus, but the other part of the hotel was lesser albeit all the amenities were in that part. Loved all that this brought but the sun terrace was awful, being on a slope - felt like you were going to slide down it. Fabulous views over the bay. Restaurant was excellent as was the food. However all incl isn’t strictly correct. You had to pay to eat in the bar areas (apart from snacks) and the Japanese restaurant. Staff were excellent apart from a female lifeguard who was very aggressive (more on that in a minute). There were lots of activities if you wished to join in, both in the sea, in the pool and in the animation area. The main Sun terrace by the pool - not all sunbeds were out. Iberostar brand has a policy of removing towels after 45 minutes if not used - this is advertised on some parasols. I get this if people are just putting towels out for when they return from shopping or a trip BUT if, as we and lots of others did, all your beach stuff is on or near your sunbed, then it is obvious that you are on site in the hotel. Dud this stop towels and personal belongings being removed? No! Lifeguard (mentioned earlier) was aggressively policing this - there were lots of unhappy people. I asked if this 45 mins was applied to the mealtime periods and was told it was! I was also told that I would have to find another sunbed and all PERSONAL belongings would be removed. No one should be touching other people’s stuff. Consequently, my husband and I had our meals separately so that we weren’t kicked off our sunbeds - which we only left to eat or swim! Hence my 3 star rating due to the above. This spoilt our holiday which is a shame as a really great location with good staff and good food.

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“Too many rules!!!”

We received a nice welcome, first thing we saw from reception was the stunning location overlooking bay. On arrival we were told we could not use pool until 10am which seemed very late and that towels would be moved if we did!! Next day 7.30am we saw that most beds were taken and after speaking … more

We received a nice welcome, first thing we saw from reception was the stunning location overlooking bay. On arrival we were told we could not use pool until 10am which seemed very late and that towels would be moved if we did!! Next day 7.30am we saw that most beds were taken and after speaking with others we’re told this was the norm There are Not enough sunbeds available for visitiors and 3 days after our arrival hotel staff did remove towels etc if beds were left for longer than 45mins. Pool was warm but still welcome in the heat You can swim in the sea via uneven steps and a rope but ok with care and There is a Ladder down into the sea but it was difficult to pull up from when getting out. Staff do not like you going to the bar for a drink, they ask you to sit down then come to take order, so the wait times can be quite long and we did have some translation issues with them. Restaurant has good variety of food however hot food containers when opened released very hot steam which is unsafe. Not the most relaxing holiday I m afraid due to the above issues would not return.

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