Gf Gran Costa Adeje

“Fantastic stay”

We stayed here for a week from the 19th July. I cannot fault the hotel at all. Check in was quick and easy, the room was lovely and spacious, the staff were friendly and helpful. I am a really fussy eater but can honest say there was something for me at every meal. There are plenty of sun beds and … more

We stayed here for a week from the 19th July. I cannot fault the hotel at all. Check in was quick and easy, the room was lovely and spacious, the staff were friendly and helpful. I am a really fussy eater but can honest say there was something for me at every meal. There are plenty of sun beds and are usually full by 10/10.30am, you will always get people getting up at the crack of dawn to reserve beds and a ridiculous amount of umbrellas but the hotel can’t be blamed for that. We’ve already booked for next year. Thank you for a fantastic stay🩷

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“Another Wonderful Stay at the GF Gran Costa Adeje ❤️”

We have just returned from another fantastic stay at the GF Gran Costa Adeje, and once again, the hotel did not disappoint. This was our 7th visit, with our first stay dating back to 2007. This was a particularly special trip for our family, as we have stayed at the hotel several times over the ye… more

We have just returned from another fantastic stay at the GF Gran Costa Adeje, and once again, the hotel did not disappoint. This was our 7th visit, with our first stay dating back to 2007. This was a particularly special trip for our family, as we have stayed at the hotel several times over the years, including for our honeymoon, my husband's 40th and 50th birthdays and, most recently, my 50th birthday. We had to celebrate this year's birthday a little later than planned due to school commitments, but it was wonderful to return and make even more special family memories. Before arriving, my husband contacted Guest Relations to explain that we were travelling with my sister, who has mobility difficulties following treatment for a brain tumour, and my 83-year-old mum. He also asked if they could consider a convenient room location for them, ideally close to a lift, and requested a quiet, higher-floor room with a pool and side sea view for our family room. I usually deal with all the arrangements myself, but as this was a special belated celebration for my 50th birthday, my husband wanted to arrange a lovely room for us as a little surprise. He also mentioned my 50th birthday in his email, which made the welcome bottle of cava we received on arrival an especially lovely gesture. I honestly couldn't have been happier with the rooms we were given. Both rooms were lovely, spacious and beautifully maintained. Our room had a lovely pool view as well as views of the sea. My mum and sister's room was on a lower floor, right beside the lift, which was perfect for them and made such a difference to our holiday. The rooms were cleaned every day, with towels replenished daily, and towels were also changed again in the evening if we wanted them. The housekeeping team work incredibly hard and did a fantastic job throughout our stay. The reception team also deserve a special mention. During our stay, the air conditioning in my mum's room wasn't working properly, and when we reported it, they arranged for it to be looked at straight away and got it sorted very quickly. My sister also had some difficulty with the shower and couldn't turn it off, and again, someone was sent to help her immediately. Throughout our stay, we found all the staff to be incredibly kind, patient and understanding towards both my mum and my sister. My sister has physical disabilities and can sometimes find things difficult, while my mum can occasionally become confused. The staff always treated them with such kindness, patience and dignity, never making them feel uncomfortable or like they were a bother. This meant an enormous amount to us as a family and made us feel that they were genuinely looked after and cared for during our holiday. ❤️ We stayed all inclusive, and overall we thought the food was very good, with plenty of choice and different themes on the buffet each evening, which kept things varied. We particularly enjoyed the convenience of the pool bar and the hotel's facilities. One small point regarding the all-inclusive package is that not all cocktails are included, and it would have been lovely to have had a little more variety of cocktails included within the package. That said, all-inclusive guests do receive a discount on drinks that aren't included, which is a nice benefit. As a vegetarian, I was also a little surprised that the vegetarian burger wasn't included in the all-inclusive package, while the standard burger was. I'm not sure why this is the case 🤔, particularly as the vegetarian sandwich at the pool bar is included, so perhaps this is something the hotel could look at in the future. I would also like to mention the sunbeds, as I know this can sometimes be a contentious subject. You absolutely do not need to reserve a sunbed at this hotel. There are plenty available after 9am, so if you're happy to choose a bed when you arrive at the pool, you really don't need to get up early. For our family, however, I did reserve four sunbeds at around 7:45am each morning. This was not about trying to claim the best spot around the pool or taking more beds than we needed. My sister has mobility difficulties and my mum is 83 and can be forgetful, so having the same four sunbeds in the same convenient location, close to their room, the lift, toilets, pool bar and restaurant, meant they knew exactly where they were and didn't have to walk unnecessarily far or navigate around the large hotel looking for us. Our youngest son spends most of his time in the pool and simply shares my sunbed, while our older son tends to do his own thing and often uses the rooftop pool. So four sunbeds were more than enough for our family of six. For us, having that familiar routine and convenient location made a huge difference and allowed everyone to enjoy the holiday comfortably. It is one of the reasons the GF Gran works so well for our family. Our youngest son, who is 13 and already around 5ft 8, also really enjoys the hotel and the activities. The Teen Room, however, didn't really feel aimed at teenagers during our stay. He went in a few times, but there were generally more younger children, mostly under 10, using the space. It would be lovely to see a little more focus on activities and entertainment specifically for teenagers, particularly in the evenings. That said, the daytime entertainment was fantastic. Our son particularly enjoyed the water basket, there was also water volley, mini golf, water carpet and Gladiators. The entertainment team were absolutely brilliant — so friendly, approachable and helpful with a special mention to Alexander!! There was also an inflatable activity on a Friday, although this was aimed at children aged 12 and under, so perhaps having some activities specifically for older teenagers would be a great addition. The hotel itself is fantastic. The service is excellent, the rooms are kept beautifully clean and the staff are always friendly and helpful. I also want to give a special mention to all the staff who work so hard throughout the hotel — the bar staff, restaurant staff, pool bar team and hygiene staff. They work incredibly hard and often have very long shifts, so understandably, in temperatures of around 30 degrees, they can't be expected to be working at 100% every single second. Despite this, we found everyone to be friendly, helpful and hardworking, and we really appreciate everything they do to keep the hotel running so well. A very special mention must go to the Hall Bar staff, who were so kind and patient with our son. We encouraged him to go to the bar himself to order his favourite San Francisco, Copa de Leche Fría or Fanta Naranja, as we're keen to encourage his independence, and he's also learning Spanish at school. The staff were always so lovely with him, especially Jose (Jose Carlos) which really meant a lot to us. These little moments make such a difference and are memories he will take away from the holiday. ❤️ We were also very touched to receive a welcome bottle of cava on arrival, which was a lovely gesture. My husband had mentioned my belated 50th birthday celebration in his email before we arrived, so it would have been nice if this had been acknowledged personally during our stay, but this was only a very small disappointment in what was otherwise another wonderful holiday. We have now stayed at the GF Gran many times, and I think that says everything. It has become a very special place for our family, and we are already considering returning again next year. Thank you to all the team at GF Gran Costa Adeje for another memorable stay. We hope to see you again very soon! ❤️ Would I recommend it? Absolutely. 💯 And would we return? Without a doubt. ❤️🌴☀️

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“Nice holiday, could have been better!”

We have just returned from a stay at GF Gran Costa Adeje. Overall, we had a lovely holiday, but unfortunately we don’t feel this hotel lives up to its advertised 5-star standard. Having stayed in other 5-star all-inclusive hotels, particularly in Majorca, we found this experience was much closer to… more

We have just returned from a stay at GF Gran Costa Adeje. Overall, we had a lovely holiday, but unfortunately we don’t feel this hotel lives up to its advertised 5-star standard. Having stayed in other 5-star all-inclusive hotels, particularly in Majorca, we found this experience was much closer to a good 4-star hotel. Check-in was pleasant enough. We arrived before 2pm and were told we would receive a call when our room was ready. Unfortunately, no call ever came, so we returned to reception at 2pm ourselves, only to be told the room still wasn’t ready. During this time, we watched several guests who had arrived after us check in without issue. Perhaps the hotel could prioritise preparing rooms for guests who arrive first. The refurbished rooms are modern and very nice. However, the tiled floors still looked dirty because of stained grout, which spoilt the overall impression. Housekeeping cleaned the room daily, but we were surprised there was no complimentary bottled water on arrival and the minibar was never stocked as part of the all-inclusive package. In our experience, this isn’t what we’d expect from a 5-star all-inclusive hotel. The food was probably the biggest disappointment. Breakfast was generally good, and we often chose to eat lunch at the pool bar. However, the all-inclusive menu there was quite limited, with much of the menu requiring an additional charge. It also seemed odd that there was a freezer full of ice creams, yet all-inclusive guests were limited to small tubs. Dinner was very hit and miss. The fresh pasta station was excellent, and the English and Mexican themed evenings were the highlights, but overall the quality of the meat wasn’t what we expected from a hotel of this rating. We also found vegetables and lettuce on more than one occasion that hadn’t been cleaned thoroughly enough, with insects still present. It was also disappointing that there were no included à la carte dining options for all-inclusive guests. As expected during the summer holidays, the hotel was extremely busy. This made the restaurant feel chaotic at times, and finding a sunbed was a daily challenge. Beds were reserved from early morning, often with one family member remaining behind, so although staff did monitor towels, it didn’t make much difference. We saw families with young children unable to find beds, and one couple tried to use the rooftop area without realising it was adults only because nowhere else was available. Even with the newer sunbathing area, there still doesn’t seem to be enough space for the number of guests. Service could also be quite slow, although this was clearly due to staffing levels rather than effort. Juan Carlos and the bar team were fantastic—friendly, hardworking and always doing their best. However, with only two people taking drink orders during busy periods, there were often long waits. By the time you considered going to the bar yourself, someone would eventually come to take your order. During peak season, the hotel really needs to increase staffing to match demand. Overall, we still had a very enjoyable holiday, and there are certainly positives, particularly the refurbished rooms and the hardworking staff. However, we don’t feel the hotel currently offers the service or all-inclusive experience expected of a 5-star property. It also feels as though little has changed or improved over the years to keep up with guest numbers. Sadly, while we enjoyed our stay, we’re not sure this hotel is the right choice for us anymore.

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“Disappointing”

Our 5th time at this hotel and first since its refurbishment. The refurbished rooms are very nice although we were surprised that cracked floor tiles in both the rooms and corridors had been left untouched. In general though we were disappointed. Whilst breakfast was great, evening meals were gene… more

Our 5th time at this hotel and first since its refurbishment. The refurbished rooms are very nice although we were surprised that cracked floor tiles in both the rooms and corridors had been left untouched. In general though we were disappointed. Whilst breakfast was great, evening meals were generally greasy and no where near as nice or as good quality as our previous visits, and the food has always been one of our main reasons for returning to this hotel. Restaurant staff were often too fast to whip the plate away from you, sometimes before your last mouthful was finished. When you are eating as a couple it's best to wait until both have finished. Stopping the reserving of sunbeds is not performed, however there were enough so that this didn't become an issue, however the sun brollies are placed out one per pair of beds but they are small and are moved to the reserved beds on a one brolly per bed basis leaving many beds without brollies. There are water aerobics every morning in the main pool but the music for this is played so loud (even though we were using our own ear buds). Why do they consider it necessary to annoy hundreds of people around the pool just for the sake of a dozen aerobic participants? There is a smaller pool area at the rear of the hotel with childrens' slides and is part of the refurbishment. This was hardly used and so plenty of sun beds and brollies to choose from, and away from the loud music. What really summed up how disappointing this hotel has become was check out. Instead of asking us if everything had been OK, or had we enjoyed our stay, all we got was told to wait whilst they checked our bar bill.

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