Gran Meliá Palacio de Isora

“Thank You, Beatriz, Erika & Javi!”

We would like to express our sincere appreciation to the entire team at Oasis Restaurant for the outstanding service we received during our stay. The quality of the food and the atmosphere were excellent, but what truly made the difference was the professionalism, warmth, and dedication of the staf… more

We would like to express our sincere appreciation to the entire team at Oasis Restaurant for the outstanding service we received during our stay. The quality of the food and the atmosphere were excellent, but what truly made the difference was the professionalism, warmth, and dedication of the staff. A very special mention goes to Beatriz Vega, as well as Erika and Javi, for their kindness, attentiveness, and exceptional customer care. Their friendly attitude and attention to detail made every meal a memorable experience. Thanks to people like them, dining at Oasis became one of the highlights of our stay. We will certainly return and highly recommend this restaurant to others. ⭐⭐⭐⭐⭐

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“Exceptional Service”

We had a great experience at Palacio de Isora. Beyond the beautiful facilities, what we will remember most is the outstanding service. Special thanks to Javi, Beatriz Vega and Erika for their kindness, warmth and professionalism. The food at the main restaurant was also very good. A place we would … more

We had a great experience at Palacio de Isora. Beyond the beautiful facilities, what we will remember most is the outstanding service. Special thanks to Javi, Beatriz Vega and Erika for their kindness, warmth and professionalism. The food at the main restaurant was also very good. A place we would happily return to

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“Just Wow!!”

Just Wow! My wife & I stayed here first week in June for 7 nights & we can honestly say that it was the most amazing hotel, probably the best we ever stayed at, location, setting, facilities, staff, service, food, comfort, I could go on! We upgraded to Red Level which really provided those extra to… more

Just Wow! My wife & I stayed here first week in June for 7 nights & we can honestly say that it was the most amazing hotel, probably the best we ever stayed at, location, setting, facilities, staff, service, food, comfort, I could go on! We upgraded to Red Level which really provided those extra touches from private swimming pool area, breakfast area overlooking the sea, upgraded room with large terrace & jacuzzi bath to priority restaurant bookings and the like. Our room was immaculate and extremely comfortable and whilst we chose ground floor, the terrace was private enough and was sea view which was lovely. The hotel itself was just fantastic, extremely modern, spotlessly clean throughout with beautifully kept gardens & water features. The staff were all so friendly & on hand if you needed them. Whilst we had breakfast at the Red Level area each morning, we did generally have dinner in the main buffet restaurant each night (aside one night when we booked the Asian restaurant which was part of the all inclusive). The main buffet restaurant was absolutely great, with plenty of choice and a themed food night each night of the week from indian, mediterranean, sea food etc, all superbly cooked & presented and never had a bad meal the whole time. We couldn't fault Red Level, from check in to check out, everything was effortless and you were really looked after but not in an over bearing way, just the most relaxed & enjoyable stay we've had & totally befitting of its 5 stars in every single way. Will most definetly be going back again!

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“Not the luxury experience expected”

We have just returned from this hotel. We usually choose luxury hotels, especially those recommended through Jet2, so we had high expectations. Unfortunately, there were several things that left us disappointed. We stayed in a suite as a family of four (2 adults and 2 children). One of the rooms w… more

We have just returned from this hotel. We usually choose luxury hotels, especially those recommended through Jet2, so we had high expectations. Unfortunately, there were several things that left us disappointed. We stayed in a suite as a family of four (2 adults and 2 children). One of the rooms was not prepared with bedding, and we had to request extra beds and sheets. This is something you would expect to be ready upon arrival. Food The food was actually very good, and I cannot say anything negative about it. As food lovers, we really appreciated the variety and quality on offer. Pools The pools are beautiful, especially the infinity pool. We never had any issues finding sunbeds, although that may have been because the hotel was not at full capacity. The most unpleasant part of our stay was the service around the pool. There was very little table service. Occasionally, a waiter would pass by very slowly, and it almost felt uncomfortable ordering, as if serving guests was an inconvenience. For families with children, constantly having to go to the bar is not very practical, especially when one adult is away. And now the icing on the cake: at the infinity pool bar, whenever I ordered an Aperol Spritz or a Piña Colada, I was repeatedly asked if I wanted it with alcohol. The first time, fine. The second time, okay. But after several occasions, combined with certain facial expressions, it felt as though they were trying to convince me to order a non-alcoholic version instead. I was even told that alcohol was “not good for my health.” Staff at the infinity pool should focus on providing the service guests request rather than sharing personal opinions. A holiday should feel relaxing, not as though staff are doing you a favour. To be fair, not all staff were unfriendly. Some were excellent. However, if you don’t feel relaxed during your holiday, then something is not quite right. All Inclusive The all-inclusive package includes drinks only until 11:00 PM, after which you have to pay. I found this quite surprising and have never experienced this before at an all-inclusive resort. Another thing that became frustrating was being constantly asked for our room number despite wearing all-inclusive wristbands. If guests are already identified by wristbands, it would make more sense to use a chip or another system rather than repeatedly asking for room details. Our children went to the bar several times to get ice cream or soft drinks and were refused service unless an adult was present, even though they knew the room number. Really? Overall, the hotel is beautiful, and the infinity pool is stunning. However, I would not return because there was a constant feeling of tension rather than relaxation. The adults-only pool was also very disappointing. There wasn’t even a bar, and the atmosphere was extremely dull. We have stayed at other hotels where adults-only pools had DJs, music, and activities throughout the day, creating a much better experience. Otherwise, I don’t really see the point of having it. Overall, a beautiful hotel with great food and lovely pools, but the service and atmosphere did not meet the standards we expected from a luxury all-inclusive resort. The hotel’s app was another disappointment. It was quite complicated to register unless you were already enrolled in the hotel’s loyalty program. Wouldn’t it be much easier to simply enter your room number, as many other hotels allow? We constantly had to ask staff about entertainment schedules because it was difficult to find information in the app. Even some staff members told us that the app doesn’t work very well and that it’s not always possible to see all the activities. This became especially inconvenient in such a large resort. When you’re travelling with children, it’s important to know what is happening throughout the day, including Kids Club activities, shows, and sports classes for adults. We often felt like we were missing information because there was no clear and reliable way to see what was available. Unfortunately, that was our overall experience. While the hotel itself is beautiful and has many positive aspects, the service, communication, and overall guest experience did not meet the expectations we have for a luxury all-inclusive resort.

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