Las Terrazas De Abama Suites

“Nice stay with some room for improvement”

We stayed for 10 days in March/April 2026. Room was clean and spacious with two extra beds provided for the children. Very limited on storage however so left keeping children’s clothes in suitcases which is not ideal for an extended stay. Food is delicious but portion sizes sometimes disappoint for… more

We stayed for 10 days in March/April 2026. Room was clean and spacious with two extra beds provided for the children. Very limited on storage however so left keeping children’s clothes in suitcases which is not ideal for an extended stay. Food is delicious but portion sizes sometimes disappoint for the cost and as other reviews state the need to book makes it scramble and it feels like hard work to make sure you have somewhere to eat each night; there should be more capacity. Mirador is really special though so definitely worth booking. I believe kids club is getting an upgrade but at present it isn’t inspiring for children over 4. Would recommend the hotel looks at a Scott Dunn style kids club to attract families with older children. Playground is also aimed at toddlers so apart from swimming there is nothing for older children. At peak times main hotel pool was overrun, pool staff did a great job to try to accommodate everyone with sun beds etc. but it felt very busy and not what you expect at an exclusive hotel. Overall a nice hotel and some really helpful staff but facilities can’t cope with number of rooms at full capacity and needs more for older kids.

less

“Stunning Property Let Down by Inconsistent Service”

The Highlights: Atmosphere & Dining ​The Ritz-Carlton Tenerife, Abama is an incredible property in a breathtaking location. It carries a sophisticated, upscale vibe that immediately sets a high bar. ​Dining: Breakfast and the various on-site restaurants were top-notch. We had to drive out for dinn… more

The Highlights: Atmosphere & Dining ​The Ritz-Carlton Tenerife, Abama is an incredible property in a breathtaking location. It carries a sophisticated, upscale vibe that immediately sets a high bar. ​Dining: Breakfast and the various on-site restaurants were top-notch. We had to drive out for dinner on multiple occasions due to no availability at any onsite restaurants. One aspect they have to improve. ​The Lobby Bar: This was the standout of our stay. The outdoor seating overlooking the pond and pool is serene. More importantly, the service and cocktails here were true 5-star quality, the team at the lobby bar is fantastic. ​The Disappointment: Inconsistent Service Standards ​While our arrival (check-in, valet, and room introduction) was flawless, the quality of service dropped significantly afterward. There is a glaring lack of communication between the front desk and housekeeping that resulted in several frustrating experiences: ​Housekeeping Failures: We were promised a child’s bathrobe upon arrival. Despite requesting it 3–4 times throughout our stay and being told each time it was "on its way" - it never arrived. We eventually stopped asking out of embarrassment. ​Maintenance Issues: After our child accidentally spilled water on the duvet, we requested a replacement before heading to dinner. We returned to find the wet duvet still on the bed. It took two calls to housekeeping and a third call to the lobby late at night to finally get it resolved. ​Departure Friction: At checkout, our bill included charges from the previous occupant. The staff hadn't verified the dates, and we had to spend extra time getting the invoice corrected. Furthermore, upon leaving, no one offered to help load our heavy luggage into the car, despite seeing us with a young child. ​Family Suitability: ​While the Kids' Club is good, there is very little else in the way of play areas or entertainment for children. Apart from light music performances in the evenings, the resort is dead silent. It feels much more suited for adults who prefer their quiet relaxed private evenings; parents with active young kids may struggle to keep them entertained. ​Final Verdict - The housekeeping and administrative service currently feel like a 3-star experience in a 5-star shell. It is clear the resort struggles to maintain standards during high occupancy. It’s a shame, as the property itself is grand and the potential for a world-class stay is there, but the execution is currently too inconsistent to justify the Ritz-Carlton name.

less