Best Tenerife

“Family Friendly Hotel”

My wife and I went with our two small children and we had a really lovely time at the Best Tenerife. The food was lovely, the staff were so friendly, the entertainment was cheesy but the kids loved it. The location was perfect, bang in the middle of everything with a bus stop outside to all the pop… more

My wife and I went with our two small children and we had a really lovely time at the Best Tenerife. The food was lovely, the staff were so friendly, the entertainment was cheesy but the kids loved it. The location was perfect, bang in the middle of everything with a bus stop outside to all the popular attractions. All I would say is the hotel is very tired. One of the three lifts was out of use the whole time, the room looked like it had some water damage, and the air con was very very slow (although did keep the rooms cool).

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“Good Location”

Return visit after a 3 years and was lovely to see that there had been refurbishments and a few familiar faces. Excellent location especially if you have mobility issues reasonably flat area.

“Holiday break”

There is no way the hotel is a 4 star as advertised it's more like a 3 at a stretch. The hotel staff are very friendly and helpful. We had bed and breakfast which suited us as we like to go out in the day and evening to explore. I am a veggie there was plenty of veggie options but nothing is labell… more

There is no way the hotel is a 4 star as advertised it's more like a 3 at a stretch. The hotel staff are very friendly and helpful. We had bed and breakfast which suited us as we like to go out in the day and evening to explore. I am a veggie there was plenty of veggie options but nothing is labelled and no meat alternatives ie veggie sausages etc. The ham omelette and veg omelette are made on the same grill. I found to bits of ham in my veggie omelette. But the restaurant and hotel are spotlessly clean. The pool area is great we stayed in the kids summer holidays so you would expect it to be busy. There was 5 in our party. If you wanted 4 sunbeds in a row you would have to get your towels down at 7.30am so not ideal. But there is a great beach 5 min walk away. I would describe the inside of hotel as very tired especially the rooms and corridors. And definitely would not expect from a 4 star. There is a kettle in the room but no tea or coffee. Thereare only 3 lifts to service the 6 floors with one out of action on our visit so we got loads of steps in.Overall we enjoyed our stay apart from the points mentioned.

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“Cast of benefit Britain”

Overall, we had a really enjoyable stay and would happily return. The hotel is clean, well maintained, and the majority of the staff work incredibly hard to make your holiday enjoyable. The adults-only rooftop terrace is definitely worth paying the extra €10. It was much quieter than the main pool … more

Overall, we had a really enjoyable stay and would happily return. The hotel is clean, well maintained, and the majority of the staff work incredibly hard to make your holiday enjoyable. The adults-only rooftop terrace is definitely worth paying the extra €10. It was much quieter than the main pool and provided a far more relaxing atmosphere, making it one of the highlights of our stay. The price also includes unlimited fizzy drinks, which makes it excellent value considering the hotel charges €12 for the fizzy drinks in your room’s minibar. Our advice would be to pay for the rooftop access and stock up there instead. The food was good with plenty of choice, although it is mainly geared towards British tastes. We always found something to eat and never went hungry, but those looking for more authentic local cuisine may find the selection a little limited. One area that really needs improving is the sunbed situation. By 8:07am, there wasn’t a single sunbed available around the main pool. Almost every lounger had a towel placed on it, yet very few people were actually using them. It was frustrating to see so many beds being reserved for hours while other guests had nowhere to sit. The hotel really needs to enforce a fairer policy on reserving sunbeds, as it noticeably affected our enjoyment of the pool area. If you enjoy counting football shirts, you’ll be in heaven. There were more football kits draped over sunbeds than you’d see in most stadiums. Combined with the towel reserving from the early hours, the pool area felt less like a holiday resort and more like match day. The daytime reception team weren’t quite as welcoming as we expected. On several occasions, when we asked for directions or information, we were simply pointed in the general direction rather than being given a proper explanation or friendly assistance, which made the service feel quite dismissive. During our stay, the daytime reception team (who were all female during our visits) consistently provided this level of service. In contrast, the night reception team (who were all male during our stay) were excellent—friendly, approachable, knowledgeable and always happy to answer questions properly. The difference in customer service between the two teams was very noticeable. If you’re hiring a car, be aware that parking is available but costs €12 per day. We can’t comment on the entertainment because we were never at the hotel while it was taking place, so it wouldn’t be fair for us to judge it. Despite the few issues mentioned, we had a lovely holiday and genuinely enjoyed our stay. The hotel has a lot going for it, and with a better system for managing sunbeds and a more welcoming daytime reception team, it would provide an even better experience for guests. We would happily return in the future.

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