Tigotan Lovers & Friends Playa de las Americas - Adults Only (+18)

“Could be better”

Arrived late evening -- entertainment inside so could hardly hear the lady checking us in ! Swopped room for us and when we got there - no milk - half the fridge drinks missing -- but re stocked the next morning This was the romance room - with jacuzzi bath -- took a hour to fill it up -- and the… more

Arrived late evening -- entertainment inside so could hardly hear the lady checking us in ! Swopped room for us and when we got there - no milk - half the fridge drinks missing -- but re stocked the next morning This was the romance room - with jacuzzi bath -- took a hour to fill it up -- and the jets was usless -- not worth the money we paid :( First 2 nights -- shouting and arguments in the corridors!! And the smell of weed on the balcony- disgusting-- ! When we was there there was a music festival in the resort so I assumed the hotel sold empty rooms cheap -- seeing a family turn up openly admit they had been chucked off the plane so had to go to another airport to get there come up to the rooftop bar as drunk as skunk at 10am walking around the pool sides and shouting to us sunbathing they had been told off by staff as it was a quiet relaxing area -- and her comming up to us shushing us was intimidating- i felt sorry for the staff up there -- then to carry his 18 year old daughter to bed drunk and weeing herself at 11 am ! We did see a few escorted out the hotel by police - On a positive note the staff was so lovely - room spotless -- entertainment brilliant-- loved the pool party (we are in our 50s ) The executive area wasn't worth paying extra for -- crackers - no cheese or butter and the staff had faces like they didn't want to be there @ and things need to be labeled--- in have a intolerance to almond- good job I could see they was in the cake because the man putting them out had no idea what I was saying ! We spoke to customers that had been going for years and they said it had gone down hill especially the food One thing I would like to point out There is no band system- people we met was bed and breakfast-- yet still got on for evening meal ! Would we come again -- yes because we loved the pool bed system - and entertainment but only b n b --' This could be a amazing hotel with a few bits rectified

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“Average”

Stayed here for a week. Personally I would not say this hotel is a 4 star... The AC, balcony door and lifts are quite old and outdated. Not much shelf storage for clothes. No porters at reception for bags unfortunately. On the positive, staff are friendly. Hotel gym which is decent, is free to use… more

Stayed here for a week. Personally I would not say this hotel is a 4 star... The AC, balcony door and lifts are quite old and outdated. Not much shelf storage for clothes. No porters at reception for bags unfortunately. On the positive, staff are friendly. Hotel gym which is decent, is free to use at no additional cost. We have had no issues with sunbeds. Lactose free milk is available at breakfast but not during the day from the bar…which is a shame and as a 4 star you would think it would be an option. I did ask why but the server had no answer, just soya. We had a deluxe room but the view outside the balcony was awful…a horrible old fashioned hotel that was having work done. I asked if we could upgrade, thankfully there was a room available at the price of €160 extra for pool view, interior rather than an exterior view. Cocktails purchased from the bar tasted premixed unfortunately and again a huge let down with the lactose free milk..

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