Hotel Cordial Mogán Playa

“Really nice stay, friendly staff and great location”

We have just had a lovely week returning in the early hours of this morning. Both of the pools were clean and not too busy, the entertainment staff are great with the children (including the life guard/s). We were in a room which gave a nice view and a balcony in shade which was lovely after a day… more

We have just had a lovely week returning in the early hours of this morning. Both of the pools were clean and not too busy, the entertainment staff are great with the children (including the life guard/s). We were in a room which gave a nice view and a balcony in shade which was lovely after a day in the sun. The air conditioning was perfect for the room and we slept well. Food was great, again the staff were all very friendly at breakfast and dinner. Drinks were a little pricey but no more than UK prices and we were a short walk from Mogan marina which was nice to visit during the evenings. the market on a Friday is also a nice few hours out. All in all we had a lovely week and would recommend this hotel to family and friends.

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“Beautiful service - thank you!”

We have just returned from our second stay at Cordial (1–18 July), and once again we had a wonderful holiday. While the hotel itself is lovely, it’s the people who make this place so special—and the biggest reason we’ll be returning for a third visit. There are far too many wonderful staff members… more

We have just returned from our second stay at Cordial (1–18 July), and once again we had a wonderful holiday. While the hotel itself is lovely, it’s the people who make this place so special—and the biggest reason we’ll be returning for a third visit. There are far too many wonderful staff members to mention, from housekeeping to reception and everyone behind the scenes, but there are a few people who really stood out. Animation Team A huge thank you to Maria, Senja, Yanis and the rest of the animation team whose names I sadly can’t remember. Maria leads the team beautifully. There is such a relaxed, happy and inclusive atmosphere around the entertainment programme, and that comes from good leadership. Our 7-year-old daughter, Julie, absolutely adored the Kids Club and Mini Disco and attended every single day. Every member of the animation team knew Julie by name and made her feel genuinely welcome. She couldn’t wait to see them every morning. A special thank you to Senja, who is only 18 and will be starting online studies this autumn. She even remembered my name, and on our final evening she asked Maria if Julie could join the Lion King show. Julie became the happiest little giraffe in the world and is still talking about it now that we’re home. Julie also developed her very first childhood crush on Yanis! He was always kind, gentle and playful with her, and she still talks about the day she’ll marry him one day. Thank you for treating her with such warmth and helping create memories she’ll treasure forever. Bars A huge thank you to Angel, Melody and especially Laura. Laura is an absolute asset to the hotel. She remembered us from our stay last year, always made sure we were well looked after and somehow manages to make every guest feel seen. Staff like Laura are a huge part of why guests choose to return. Melody, who is also just 18 and about to start studying administration at college, was another delight—friendly, professional and always smiling. Restaurant A special congratulations to Joel! Last year he was working as a restaurant assistant, and it was such a pleasure to see him promoted to waiter this year. Watching familiar faces grow and progress says a lot about Cordial as an employer, and it genuinely made us smile to see his well-deserved promotion. There is also one lady working in the restaurant—possibly a supervisor or restaurant manager—whose name I unfortunately didn’t catch. She has clearly played a huge role in mentoring Joel, Melody and many of the younger staff members. What struck me wasn’t just how well trained they were, but how they had been mentored. There was something genuinely maternal, patient and caring in the way she quietly guided and encouraged them. It was lovely to watch and says a great deal about the culture at Cordial. She deserves recognition too. Food The only small negative for us was the dinner buffet. The food was perfectly acceptable, but generally a little under-seasoned and fairly average. We completely understand how difficult it is to cater for so many different tastes, so this wasn’t a major issue. The half-board package is such good value that we happily enjoyed eating out in beautiful Puerto de Mogán on several evenings without feeling we’d wasted money. Breakfast, however, was excellent. We stayed in a Suite and had breakfast each morning at the Blue House restaurant. It was peaceful, relaxed and much quieter than the main restaurant. Thank you to the wonderful staff there as well. If you’re considering a Junior Suite or Suite, I highly recommend it for this breakfast experience alone. Atmosphere One thing we appreciated was the relaxed atmosphere throughout our stay. The dinner dress code seemed a little more relaxed than last year—probably because the hotel was so busy. There were a few football shirts at dinner, but most guests still made an effort, and the atmosphere remained friendly and comfortable. Thank You Finally, thank you to every single member of staff—from housekeeping and maintenance to reception, restaurants, bars and the animation team. People like Maria and Laura are the heart of this hotel. They create the kind of experience that guests remember long after they’ve gone home. They, together with all of the wonderful staff around them, are the biggest reason we came back for a second visit—and why we’re already looking forward to our third. Thank you for another unforgettable holiday. See you next year!

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“Excellent hotel, close to 5* with minor reservations.”

My review of the Cordial Mogan Playa Hotel. Overall it is very close to 5*, just a couple of minor niggles which I will come to. We were an extended family of 4 adults and 2 young children staying in 2 rooms. First the positives ; The Hotel is in a good location in Puerto de Mogan, opposite a sma… more

My review of the Cordial Mogan Playa Hotel. Overall it is very close to 5*, just a couple of minor niggles which I will come to. We were an extended family of 4 adults and 2 young children staying in 2 rooms. First the positives ; The Hotel is in a good location in Puerto de Mogan, opposite a small selection of shops, bars and restaurants. The resort itself is beautiful and probably the nicest we have been to in any of the Canary Islands. We arrived about 10pm at night and were soon checked in. The reception we received was very good.. We were offered some cava or orange juice and advised some cold food would be available if we wanted it as it was too late for dinner. A concierge took all our bags to our rooms and gave us a mini guided tour of the hotel on the way. This was very useful as it is a large site with a lot to see. We had emailed the hotel 2 weeks before arrival asking for 2 adjoining rooms on a low floor. This we got, both rooms having a view of the childrens pool. TIP - the hotel is landscaped with a lot of trees and greenery. This means if you do book a pool view room, which are more expensive, you may not get an unobstructed view so bare that in mind and think if the extra expense is worth it. Some people have commented that the rooms are dated. I do not agree with this. They are typical Canarian/Spanish decor with a lot of brown wood. Each of our rooms had twin beds pushed together to make a double and a spare bed made up for a child. There was plenty of tea/coffee/bathroom supplies and a coffee capsule machine as well. We liked the rooms which were cleaned each day to a high standard. I didn't notice any black feet when walking barefoot on the room tiles as you normally get, they were mopped each day. We also had a small terrace with 2 chairs, a table and a clothes airer. Every member of staff from the pool lifeguard to the waiting staff/reception etc were friendly and efficient and all understood English and even my poor attempts at Spanish (with good grace). I would say they were the best I have experienced and it shows commitment by the hotel management to good staff recruitment and training. The hotel grounds are fantastic, being beautifully landscaped and well tended. There is a cactus garden, numerous artificial 'caves' for the children to explore and many trees and plants both inside and outside the buildings. There is an Archaeological park attached to the hotel which was very interesting, they do a guided tour on a Friday at 11am. It's quite hard work walking up the hill in the hot sun but there is a bar near the end to cool off at. Many people used the park to exercise on. I have never seen anything like this anywhere else. All of the pools were very good. We mainly used the childrens pool and the 'noisy' pool where the animation team work hard at entertaining everybody. This pool allows inflatables, ball games and young children generally letting off steam and having fun. All pools have lovely warm water you could walk/swim straight into. The pool bars served a good selection of snacks, drinks and some meals. The breakfast selection was excellent and I was particularly pleased to see smoked salmon and even proper honeycombs on offer along with just about anything else you can think of to eat at breakfast, and some you wouldn't. Everything was kept on hot plates except for omelettes which were cooked to order. The Mini Disco at 8pm was the standard fare but again the enthusiastic animation team kept up the childrens spirits and spoke in several languages. We didn't stay to watch any of the entertainment at 9:30 as the children were in bed by then. Most people in the hotel seemed to be British. The few problems ; The evening meal is held in 2 settings, 6:30 and 8:30, you can choose which you prefer. We had 6:30 as we had young children. You are allocated a table which you keep for your stay. There was plenty of choice of food although anything cooked was very heavily salted and started to taste bland and 'samey'. The queues could be excessive with over 10 people at each station waiting for freshly cooked food. Food that was already cooked and on hot plates was mainly at these stations but randomly spread around, so you ended up queuing to get the main part of the meal, then if you wanted something else (chips/rice/vegetables etc) you could end up having to wait in another line for that. Once I did this 3 times to get the combination I wanted. Of course things are going cold on your plate whilst waiting. You could also find it difficult to see what you were actually queuing up for. You have to pay for any drinks you have, even water, but it is not too expensive. There are no water hydration points anywhere in the hotel so you need to stock up at a local shop and keep it in your room fridge. In a hot country you do need to keep well hydrated. The dinner table we were allocated was fine but strangely on day 6 we arrived to find another family sitting there. When we queried this we were told we had always had the 'new' table, which was untrue. On showing out restaurant card the person in charge apologised and said he would fetch us a new card. Nothing wrong with the new table it was just unnecessary hassle. The new card never arrived then 2 days later we were mysteriously back on the original table. The gentlemans dress code of long trousers was completely ignored by a lot of men and nobody seemed to care. We had a problem with the toilet overflow in our bathroom and rang reception. Nobody came and we had to ask again the next day when it was fixed. Again unnecessary hassle. On the other hand when the room safe battery failed, we again rang reception and that was sorted out within 10 minutes. TIPS Do you really want to pay extra for a pool view room which may be obscured by trees? If you want to be at the Mini Disco choose the early dinner sitting. Buy water and beer for the pool and your room from the local Superdino supermarket. A beer in the hotel (40cl) was €4.70, you can buy 6 for that. In the hotel a very generous glass of Bombay gin was €6.50 with the tonic another €3.40, a cava was €6 and a Sprite €3.10. Choose your swimming pool depending on whether you want a quiet pool or one with more activities and associated noise. If you are interested, I recommend the hotel tours of the Archaeology and Cactus parks and also the 'behind the scenes' tour of the hotel itself. Stick with breakfast only and eat out. There are many reasonably prices places to eat both locally and a 15 minute walk to the sea front and marina. On your last day checkout is at 12. Above the arcade/games room there is a courtesy suite of bedrooms, showers and lockers where you can freshen up if you have a late flight. CONCLUSION Overall an excellent hotel and one I would stay at again on a breakfast only meal plan. Without the few small niggles and the evening meal I would have easily given it a 5* rating.

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“Okay, but ... topless bathing in family/kids pool?!#~”

We've found this place fine, great local town, fun Friday Market, gorgeous little port. Fly and flog at the right peice, no problem. But, rooms are dated, they cannot cook a steak and they allow TOPLESS bathing for ladies in the family/kids pool despite numerous complaints. The lifeguard is amazing… more

We've found this place fine, great local town, fun Friday Market, gorgeous little port. Fly and flog at the right peice, no problem. But, rooms are dated, they cannot cook a steak and they allow TOPLESS bathing for ladies in the family/kids pool despite numerous complaints. The lifeguard is amazing(!), but I worry this job covers too much segregated water and any lifeguard asked to perform in trousers, socks and shoes is always a few seconds behind one properly kitted out

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