Description
Facilities: 315 rooms, including 36 single rooms and 268 double rooms, are located on 4 storeys and can be reached by 4 lifts. Multilingual staff (English, German, French) at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service, a safe and a drinks machine. Wireless internet access (no extra charge) is provided in public … more
Meals: Dining facilities include a breakfast room, a café and a lobby bar. Guests can indulge their palates at the restaurant (non-smoking, a buffet and high chairs). The hotel offers a wide range of catering options. Bed and breakfast, half board and full board can be booked. A generous breakfast buffet guarantees a great start to the day.
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- Other
- Air conditioning
- Additional services
- Laundry Service
- Lift
- Reception
- Multilingual staff
- Reception
- Entertainment
- Live music
- Parking
- Nearby parking
- Smoking
- Smoking not allowed
- Wi-Fi
- Wi-Fi
- Services
- Balcony
- Banquet and event room
- Breakfast in bed
- Car rental
- Conference centre
- Garden
- Hair dryer
- Rooftop pool
- Safe
- Sale of tours
- Sun terrace
- Terrace
- Tile / marble flooring
- Wake-up call service
- Wedding service
- Children
- Cot
- Bars
- Bar
- Coffee/tea in public areas
- Pool bar
- Swimming pools
- Children’s pool
- Outdoor pool
- Gym and SPA
- Spa
- Activities
- Mini golf
- Table tennis
- Accessibility
- Wheelchair access
- Check-in/Check-out
- Deposit:
- #{ depositAmount } #{ depositCurrency } #{ depositType }
- Payment method: #{ paymentMethods }
- Payment date: #{ depositTime }
- General
- Number of people: #{numberOfPersons}
- Floor: #{floorNumber}
- Tourism register number:
- #{ registryNumber }
- Our rentals include:
- Utilities
- Cleaning
- Admin fees and taxes
Good to know
About the deposit
Deposit:
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Payment method:
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Payment date:
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Some accommodation providers may require a deposit, which is not included in the price. This deposit will be payable upon arrival and refunded in full upon departure, provided that no damage has been caused.
Additional information
Key pick-up
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Tourism register number:
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National Identification Code
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Taxes included in the final price
Any local tourist tax/resort fee has to be paid on spot directly by clients, if applicable Yes No
This property has additional information that you can
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Very good
Based on 1777 reviews
Quiet in the room
Location
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for its good cleaning service
Showing 4 featured reviews out of 1777 TripAdvisor reviews
E
Emma R
14/06/2026
“Great!”
A pleasant 4 night stay at Puerto Palace to visit family. The hotel was clean, the staff very friendly and helpful (shout out to Nicole the manager). We were half board and dinner and breakfast were buffet style and very good with a wide range of choices. Several swimming pools, two outside jacuzzi… more
S
suziemidlands
midlands
20/03/2026
“Lots to do in Puerto de la Cruz plenty of restaurants”
Perfect location within walking distance if centre
M
melandpault
20/03/2026
“Amazing”
We have been here 3 times, it is an amazing hotel, friendly staff ,great food, and amazing entertainment, Juan Carlos Morales, he was outstanding, we see him everytime, really lovely man, takes time to speak to you, great voice. Facilities are great, so clean We will be going back again next m… more
L
Louise S
England, United Kingdom
16/05/2026
“Quiet hotel in early season”
Hotel is lovely pool area clean and large, it was really quiet and no fighting for sun beds, hotel decor lovely and modern, food was good we only had breakfast lots of variety, bar food not so good, frozen produce, great variety in drinks, rooms comfortable but I wouldn’t say they are 4* as no tea … more
The reviews shown have not been verified. Viajes El Corte Inglés, S.A. does not guarantee that they correspond to real users of the service nor does it assume responsibility for their content. More Info
8
Very good
Based on 206 reviews
Service: 9
Cleanliness: 9
Room: 9
Facilities: 9
Location: 8
Breakfast: 8
Lunch/Dinner: 7
Quality/Price: 9
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More Info Less Info
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