Nautilus Lanzarote

“Clean well looked after complex with beautiful artwork everywhere.”

Nautilus is a clean well looked after complex and great for anyone who loves artwork, it is also perfect for anyone with mobility issues. All the staff were very helpful and friendly but we would like to thank our lovely maid/ cleaner Raquel for helping us when we soaked with the storm and keeping … more

Nautilus is a clean well looked after complex and great for anyone who loves artwork, it is also perfect for anyone with mobility issues. All the staff were very helpful and friendly but we would like to thank our lovely maid/ cleaner Raquel for helping us when we soaked with the storm and keeping our apartment so clean, we would also like to thank the lovely young man on reception for showing us the beautiful art.

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“Actually 3.5-4.”

Actually 3.5- 4. We were in apt 21. The good bits: Good location. The apartments are actually big and well equipped. The photos don’t do them justice. Bed comfortable. Staff friendly and helpful and the place was clean. Pool area lovely. Pool was chilly but fine once in 😊 Late 12pm checkout. Grea… more

Actually 3.5- 4. We were in apt 21. The good bits: Good location. The apartments are actually big and well equipped. The photos don’t do them justice. Bed comfortable. Staff friendly and helpful and the place was clean. Pool area lovely. Pool was chilly but fine once in 😊 Late 12pm checkout. Great for people with accessibility needs. Interesting art everywhere. WiFi good. Free parking for hire car. The not so good bits: In our room we were plagued by the jangling coming from lots of tall upright metal poles above us blowing in the wind. Disturbed sleep because of this. Breakfast was very basic and probably the worst offering I’ve experienced. Just don’t bother with breakfast. No smart TV and only German channels. Take a laptop/ iPad so you can watch streaming services. Pillows were hard. Would I stay again? Probably. But I would request a room on the right away from the maddening jangling. And avoid breakfast!

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“Great apartments in super location .. excellent if you have mobility issues .”

Stayed 10 days in very good 1 bed apartment . Decent firm beds, nice sheets, accessible bathroom with grab rails ..perfect. No drawers in apartment for clothes , just a wardrobe with shelves but that was fine as I can reach up , may be a problem if you are in wheelchair ? Maybe they have a differen… more

Stayed 10 days in very good 1 bed apartment . Decent firm beds, nice sheets, accessible bathroom with grab rails ..perfect. No drawers in apartment for clothes , just a wardrobe with shelves but that was fine as I can reach up , may be a problem if you are in wheelchair ? Maybe they have a different set up in other apartments. Excellent private patio area with 2 sunbeds and matresses. Some apartments more open patio areas , some had steps up, but still excellent . Ramps to most apartments so ideal for wheelchair or scooter or anyone with mobility issues. Kitchen area had oven, hob , fridge/freezer ..very good . You have to pay extra per day for any heating or air con..rent the remote control. Cleaning staff were lovely but forgot occasionally to replace towels they had taken. Reception staff were curt and abrupt and a horrible experience upon leaving . Which resulted in us being both upset and angry with reception service or should I say lack of it ! I went in the pool once , however it was chilly. Weather was cold though too ..so didn’t help . We really liked the apartments , location was easy walk / scooter ride to fabulous promenade along ramps and path. Pity reception team were not particularly friendly as we would like to stay again but may think twice . You pay a lot of money to come on holiday and you are their guests ! You should not be made to feel an inconvenience .

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“Some reception staff let this place down”

We are well travelled and stayed in lots of 5 star hotels along with 2/3 star apts. So an informed fair review we feel .. We are sat waiting to leave after 10 lovely days in a one bed apt . The apartments are what we expected , comfy firm beds, nice sheets . Great patio area and sunbeds with matt… more

We are well travelled and stayed in lots of 5 star hotels along with 2/3 star apts. So an informed fair review we feel .. We are sat waiting to leave after 10 lovely days in a one bed apt . The apartments are what we expected , comfy firm beds, nice sheets . Great patio area and sunbeds with mattresses ! Cleaning team are efficient and friendly , however on 2 occasions they did not leave clean towels . ( they are not changed every day which is fine ) they just forgot to replace them . Kitchen area is fine and served its purpose . Bathroom good as grab rails for my husband safety . It was cold for a few days when we arrived so be prepared you have to pay for any heating or cooling as you rent the remote control . Think around 8 50 euros a day ? Check out is 12 which is good. Scooter access to room was superb . Ramps all over Would we come back ? We did say yes …however upon checking out we had to wait for a while for our airport pick up . There is one table and one chair outside in shade ( in fact at all ) I asked reception if I could take a chair from inside to sit in fresh air instead of reception area . They said no ! Said they would get one . I went back after 15 mins as none turned up .. he said he’d asked . After another 10 mins I asked again , no show , so I hunted round and got one from outside myself .. I actually felt really annoyed that they couldn’t be bothered to come tell me no chairs available to sit and wait around pool area . Well 1 ! That’s it . Unbelievable attitude and lack of caring for their guests . My husband said he felt like guests are an inconvenience ..( to reception staff ) I am very disappointed with the way the manager? (Whoever was sat in the office and couldn’t be bothered to come out when I went back twice to complain..) And point blank refused to allow us to get a chair . My husband is disabled , his scooter has gone back , we didn’t want to sit inside the dark reception area . The 2 sofas they have are soft and low and he would struggle to get on and off . Pity that the attitude of the hotel staff made us feel like this as I would recommend the place . As long as you don’t expect any warm welcome or goodbye . We stayed last year at las gaviotas which was not as accessible , not the same standard ( not 4 star ) however the staff couldn’t be more accommodating . Got a ramp so we could get the scooter inside . Annoying end to a great holiday .

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