Ifa Altamarena By Lopesan Hotels

“Excellent location and entertainment team for children”

We recently stayed at the IFA Altamarena Hotel as a family with a toddler and overall had a really enjoyable holiday. The biggest positive is definitely the location. The hotel is only a couple of minutes’ walk from the beach, which is absolutely beautiful with soft sand and plenty of space. It ma… more

We recently stayed at the IFA Altamarena Hotel as a family with a toddler and overall had a really enjoyable holiday. The biggest positive is definitely the location. The hotel is only a couple of minutes’ walk from the beach, which is absolutely beautiful with soft sand and plenty of space. It made it really easy going back and forth during the day with a young child. The heated pool was another highlight for us, especially in the mornings before the day fully warmed up. Our son really enjoyed the pools that were open during our stay, and the entertainment staff were brilliant with children. The mini disco in the evenings became one of the highlights of the holiday for him and created a lovely family atmosphere around the hotel. The hotel itself was generally clean and comfortable, and we found it to be a relaxed base for exploring Jandía. There are also shops, bars and places to walk nearby which made the area feel convenient without being too busy. The only real downside for us was the food. While there was always something to eat, we found the buffet quite repetitive over the course of the week and not as varied or flavourful as other all-inclusive hotels we’ve stayed in previously. Also, the deepest pool was closed for renovation during our stay, which was a bit disappointing, although it didn’t affect our son’s enjoyment as the other pools remained open. Overall, we would still recommend the hotel, particularly for families with young children or anyone wanting a great beach location and friendly entertainment team. If the food offering was improved slightly, we would happily return.

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“bad surprise with the chosen room”

The worst experience was right after arrival: instead of the selected extra-paid room with a garden view, we were given an almost underground room with a view of the wall (from the door), without windows. Dark dungeon. It was possible to solve this only next day by changing the room and paying anot… more

The worst experience was right after arrival: instead of the selected extra-paid room with a garden view, we were given an almost underground room with a view of the wall (from the door), without windows. Dark dungeon. It was possible to solve this only next day by changing the room and paying another extra fee. The reception was unable to find a potty and a high chair for the children. Hotel was clean. The main meals were excellent, the snacks could have been better. For children only overly sweetened drinks, we diluted it with water to make it drinkable. But that's everywhere... Children appreciated the heated pool. Good location. Good staff.

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“Service”

The hotel location was wonderful and the food was very tasty, but Manuel (bald guy with glasses), who worked in the dining area, was a very unpleasant man. Lunch was served until 3:00 PM, and we arrived at 2:40 PM thinking we could quickly eat something in 5 minutes because we were not very hungry.… more

The hotel location was wonderful and the food was very tasty, but Manuel (bald guy with glasses), who worked in the dining area, was a very unpleasant man. Lunch was served until 3:00 PM, and we arrived at 2:40 PM thinking we could quickly eat something in 5 minutes because we were not very hungry. Manuel apparently thought we wouldn’t understand the Spanish expression “¿Ahora?!” and started looking at his watch in an annoyed way because he had already set the tables. We still had 20 minutes to calmly finish our lunch, but we felt rushed because of the way he was looking at us. After that, for the rest of our stay, he behaved very strangely — either being overly fake-friendly or making fun of us. This man should not be working in this hotel if he dislikes his job so much.

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