Universal Hotel Romantica

“First trip to Mallorca”

From first contact with reception staff and throughout my stay,8 nights, every member of staff, Reception,cleaning,dinning hall waiting,kitchen/serving and Manager were welcoming friendly and helpful in any way they could be. My room was exactly what was expected, high floor with great sea view.W... more

From first contact with reception staff and throughout my stay,8 nights, every member of staff, Reception,cleaning,dinning hall waiting,kitchen/serving and Manager were welcoming friendly and helpful in any way they could be. My room was exactly what was expected, high floor with great sea view.Well sized and had very quiet and efficient aircon.Safe provided in room included in cost.Hairdryer and adequate size fridge (enough for cans of drink and bottles if laid on shelf).Fridge also very quiet.No kettle. Slide door onto good sized balcony with table,chairs and also a drying rack affixed to the wall. The bathroom was good size and the bath, well not full size but I, at 5ft 10inches and 113 kilo was able to lay down with leggs up the wall.More comfortable than it sounds.The bath had a couple of Small rust marks on top surface near tap for filling bath or turning on shower,very powerfull one at that. Drinking glasses and pitcher for water,which was provided free in lobby,both chilled and filtered.This was a nod both to saving plastic as you could fill drinks bottles free and to the fact that swimming squads favour staying here as 50 meter ten lane pool is 5 min walk away. This meant that there were LARGE groups of young people.maybe 10 - 18 years old but mostly very well behaved. Well the Danish were the Swiss not so much. However the staff did best to control them via the squad coaches. Entertainment was a welcome surprise and included in cost,especially enjoyed the Spanish dancers. Ice could be obtained free by walking to outside bar. A suggestion would be to put an ice dispenser in lobby next to water dispensers. Pool good size and clean with sun beds arround which at this time of year,October were free. Never saw a single towl on them early morning.There is also a platform on rocks outside Hotel where sunbeds and fixed shades could be rented at 6 euro per bed.Steps provided to acces sea or if like my partner not keen on deep water, a short walk, 1.5 mins and you had a safe shallow lagoon. Whilst speaking of walking, a board walk outside the Hotel provides sea front walks in both directions.North to lovely beaches and left to Lighthouse and Port area and splendid beaches beyond that. A wonderful experience which when and as I re visit Colonia I shall repeat. Thank you EVERYONE at hotel for helping make our first visit to Mallorca so memorable for the right reasons.

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