Globales Torrenova

“Pleasantly surprised! Great holiday in a lovely part of Magaluf”

Was a bit wary as some reviews were a bit negative but will give you an honest opinion. Booked with On the Beach operator and was pleasantly surprised with the area itself as it’s absolutely stunning! Maybe as it was end of September there was no rowdy crowd or uni students but more of an older c... more

Was a bit wary as some reviews were a bit negative but will give you an honest opinion. Booked with On the Beach operator and was pleasantly surprised with the area itself as it’s absolutely stunning! Maybe as it was end of September there was no rowdy crowd or uni students but more of an older crowd which was fine. Every day it would be beach, lunches and dinner outside as hotel is only breakfast The hotel itself is pretty basic, but very clean but twin beds travelling as a couple was pretty annoying but not a problem. The hotel is situated in a great location not too far from 2 local beaches Calvia and Magaluf beach. one is more quiet and picturesque with a great cocktail bar which served the best pina coladas in town for €5! Pros of hotel: Perfect location, walking distance from bars, food places, 6 mins walk to beach about 40 minutes taxi journey from the Palma airport Hotel room was okay, if you wanted tv you had to put a deposit for the remote of €10 which you get back on leaving. Good spread and choice of breakfast. if not included in package deal it’s only €10 but lots of cheap eateries nearby. Pool looked nice but never used it as beach is just beautiful with the clearest water and close by less than 5 mins for beach on the left and 10 mins for the other more busy beach. reception staff were friendly, especially Chanel who always was so helpful and smiling, giving great advice on the town and where to go! Allowed us to leave luggage which was great on last day Cons: we didn’t have to pay €50 pp deposit as some reviews stated- but maybe depends on your travel operator €32 for the safe if you need to use it breakfast staff a bit unfriendly, could do with some music during breakfast to liven up the place bed sheets or towels weren’t changed, only tidied ( we were there 4 days) although main hotel lobby was clean, there was hair on bathroom door from previous visitors twin-beds lack of entertainment

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“Nice hotel- Air con problems need to be dealt with.”

Overall a tidy stay at this hotel. Me and my friends stayed at this hotel between 17th-24th august 2023. The pool area was great with plenty of sun loungers and a big pool. We were impressed by breakfast and the variety and food from the bar was quite nice and good prices. However the staff ... more

Overall a tidy stay at this hotel. Me and my friends stayed at this hotel between 17th-24th august 2023. The pool area was great with plenty of sun loungers and a big pool. We were impressed by breakfast and the variety and food from the bar was quite nice and good prices. However the staff could sometimes be quite short and blunt even if you are polite and after speaking to other guests they said the same. But it didn’t take away from the experience of the hotel and the atmosphere which was nice and surprisingly calm for magaluf 😂. The room…. So we had a quadruple room as you can imagine it is a little small but we found it ok because we were barely in the room and it was bearable. I would recommend, if you need space then booking two rooms if you are a group of four for example. The room we stayed in which was the first floor had rubbish air con. We ensured that of course the doors and terrace doors were closed and put the fan on during the night but it was still boiling. We did report the problem the first night we noticed the air con wasn’t working properly, the reception staff told us they’ll have someone to look at it the next day. Someone did look at it the next day but the feedback was that it was a low functioning air con…. We weren’t offered a fan for the room or any alternative to help us with cooling the room which was a shame because the experience had been quite positive with the room being modern and clean. I would have expected someone to either fix it if that was possible or move us to a different room. So In the end we were sleeping wet tissue on our heads to cool us down…. But being that we were in magaluf, we were so tired from such a busy day and night we were outers but situations such as in the nights coming in and waking up in the morning was very sticky and uncomfortable. Overall, the stay was good but it would be great to see the hotel take better action for their guests, I would love to stay again as long as problems like these are dealt with effectively.

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“Good enough for the price but can be noisy”

The staff are the most interesting thing about this hotel as they are roughly split into two groups. One group are absolutely fantastic and can't do enough for you and the other are average and not particularly bothered. I encountered both types and I have to say that the nice ones are really nic... more

The staff are the most interesting thing about this hotel as they are roughly split into two groups. One group are absolutely fantastic and can't do enough for you and the other are average and not particularly bothered. I encountered both types and I have to say that the nice ones are really nice! It can be noisy as it attracts groups of children that don't know how to behave when on holiday but I think that's par for the course with a 3 star in such an area. Other than that, the rooms are average (note that there is no fridge but you can rent one) and the breakfast buffet is adequate.

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