Iberostar Waves Alcudia Park

“Speechless”

We had such a lovely stay at Iberostar Alcudia Park and honestly didn’t want to leave! The hotel was wonderful, but what really made our holiday special was the staff, especially the pool bar team. Eric was incredibly helpful and friendly, and Issan was so kind and sweet every time we saw him. They… more

We had such a lovely stay at Iberostar Alcudia Park and honestly didn’t want to leave! The hotel was wonderful, but what really made our holiday special was the staff, especially the pool bar team. Eric was incredibly helpful and friendly, and Issan was so kind and sweet every time we saw him. They both made us feel so welcome and really helped make our holiday memorable. A huge thank you to the whole pool bar team for making our holiday so enjoyable. We’re already hoping to come back again soon — and hopefully my Spanish will be much better next time! 😂🇪🇸 Thank you, Iberostar Alcudia Park, for such a lovely holiday. We’ll definitely be back! ❤️

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“Great holiday but needs tweaking!”

As a family of 6 4 Adults and 2 children age 3 and 6 we had overall a lovely holiday. The food, entertainment and location to the beach and port were excellent. There was a large pool and a small shallow pool for little ones, some slides which were great. A lovely little park with 2 small trampolin… more

As a family of 6 4 Adults and 2 children age 3 and 6 we had overall a lovely holiday. The food, entertainment and location to the beach and port were excellent. There was a large pool and a small shallow pool for little ones, some slides which were great. A lovely little park with 2 small trampolines a little slide and various other play equipment. The staff were all very friendly and the entertainment team fantastic! My daughter and family were put into a small bedroom with a small balcony which they didnt feel was big enough and asked to move to another room which the hotel did. My husband and myself paid extra for Prestige Services and paid for a sea view room. We were on the 1st floor not much of a sea view as lots of trees, and the air conditioning was very very poor. The telephone we could hardly hear when it was rung. We asked to move but couldn't do for 4 days. When I complained about the air conditioning the receptionist blamed it on me saying I had the doors open too long! The man came to look at the air conditioning said it was working! After my daughter complained to management on our behalf a fan was delivered. Also with Prestige there was a room which you could get sandwiches, drinks, cakes etc through the day! The fridge wasn't working so all drinks were warm! This fridge was like this all week, again we complained but nothing was done. You also had your own check in with Prestige, the receptionist not once spoke to us or acknowledged us the whole week. Remember we paid above and beyond for these services. Small things to be put right would have made our stay more enjoyable. Management did give us free massage, a bottle of sparkling wine, some fruit and a Iberostar star bag as a goodwill gesture but it's not what we wanted. A few things put right would have made our holiday great. The grandkids had a lovely time, and it is a family hotel not for couples.

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