Grand Hyatt La Manga Club Golf & Spa

“Wonderful Stay”

We recently stayed at the Grand Hyatt La Manga Club & Resort to celebrate our 20th wedding anniversary, and what a wonderful experience it was from start to finish. The hotel and grounds are beautiful with a lovely spa and peaceful infinity pool. We took advantage of the half board offer which incl… more

We recently stayed at the Grand Hyatt La Manga Club & Resort to celebrate our 20th wedding anniversary, and what a wonderful experience it was from start to finish. The hotel and grounds are beautiful with a lovely spa and peaceful infinity pool. We took advantage of the half board offer which included drinks, and found this very good value-we particularly liked the Asian restaurant where service and food were both excellent. On arrival, we were surprised with an upgrade to a suite to celebrate our anniversary. It was such a lovely gesture and felt like a real luxury. We were so grateful, and it made our stay even more special. I would also like to recognise three members of staff who truly made our visit memorable. Firstly, Jose Ignacio at Reception. He gave us such a warm welcome and was incredibly helpful throughout our stay. Nothing was ever too much trouble, and his professionalism and kindness created a wonderful impression of the hotel. Secondly, Cristina at the Alma Spa. Although there was no availability for treatments on our anniversary, she kindly managed to fit me in for a beautiful massage. It was an exceptional act of customer service and was very much appreciated. Finally, Cati in the breakfast restaurant deserves a special mention. She remembered it was our anniversary and arranged for us to have breakfast on a private balcony. The table was beautifully set with Cava, fresh orange juice, tea and water, creating such a special and memorable start to our day. It was a wonderful surprise and one we will always remember. The service throughout the resort was exceptional, and these three members of staff are a real credit to the Grand Hyatt. They each went above and beyond to make our anniversary truly unforgettable.

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“Fantastic!”

We have just returned from an absolutely wonderful week at the hotel. Spotlessly clean, very comfortable room / beds, wonderful food with breakfast an absolute highlight, and excellent service from the staff for whom nothing was too much trouble. We enjoyed watching the World Cup in the bar, lunch… more

We have just returned from an absolutely wonderful week at the hotel. Spotlessly clean, very comfortable room / beds, wonderful food with breakfast an absolute highlight, and excellent service from the staff for whom nothing was too much trouble. We enjoyed watching the World Cup in the bar, lunch at the pool bar, use of the Spa, pre-dinner drinks in the Grand Club, with a walk up to the excellent Dantes and the supermarket when needed at Las Sabinas because of the hotel's location. We also enjoyed interacting with the football teams around the hotel who were always generous with their time for photos/selfies. We can't recommend the hotel highly enough. Thank you for a really wonderful stay,

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“Beautiful five-star facilities, but the service didn’t consistently match...”

There is a lot to like about Grand Hyatt La Manga - the hotel itself absolutely feels five-star: our room was lovely, the spa and gym facilities are excellent, and the overall setting and standard of the property are very good. Unfortunately, our experience of the service was much less consistent a… more

There is a lot to like about Grand Hyatt La Manga - the hotel itself absolutely feels five-star: our room was lovely, the spa and gym facilities are excellent, and the overall setting and standard of the property are very good. Unfortunately, our experience of the service was much less consistent and, at times, really disappointing. Our stay started with a rather clumsy check-in. We were initially given the wrong room and then had to wait several hours before the correct room was ready. These things happen, but the way it was handled didn’t feel particularly polished for a hotel of this level. The most disappointing experience, however, happened at breakfast. I had family members nearby whose children were attending golf at the hotel, so I specifically asked in advance whether they could join me for breakfast, checked the price and confirmed how it would work. They had also joined me previously and the charge had simply been added to my room bill. After breakfast on another occasion, while I was waiting in the lobby, a member of the waiting staff came after me and very aggressively accused me of leaving without paying for my guests. I calmly explained that I had checked the arrangement beforehand, informed the staff when I arrived that day, and understood that the breakfasts would be charged to my room, as they had been previously. Unfortunately, he remained extremely irate and confrontational, to the point that it felt more like being involved in a public argument than a conversation with a member of staff at a five-star hotel. He eventually stormed off. It was particularly unpleasant - being approached and spoken to in that manner felt both intimidating and embarrassing. A simple, discreet question about whether the breakfasts had been charged to my room would have resolved the situation immediately. That incident rather summed up the disconnect we experienced during our stay: the property and facilities feel five-star, but the service did not always operate at a five-star level. At a hotel in this category, it isn’t about expecting everything to be perfect; it is about expecting issues to be handled calmly, professionally and graciously. We genuinely enjoyed many aspects of Grand Hyatt La Manga and there is a great deal the hotel gets right. With more consistency, training and attention to the way guests are spoken to when something goes wrong, it could be an exceptional resort. Unfortunately, the service experience means I couldn’t rate our stay as highly as the facilities themselves deserve.

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“Nice place. Had a great stay”

Hotel facilities, food, golf, rooms… all very good. My one complaint is the service on reception. You want fast snappy service, but it was always ‘please take a seat’ and took bloody ages! Not 5* service. Just really frustrating and time consuming unfortunately