Khaolak Laguna Resort

“Peaceful authentic Thai style hotel”

We have just returned from a wonderful 2 week stay in the Khao Lak Laguna Resort. The hotel is perfectly located on a glorious beach and just minutes away from the bars and restaurants of Khao Lak. We went on a bed & breakfast basis as we prefer to eat out each evening but most days had our lunch... more

We have just returned from a wonderful 2 week stay in the Khao Lak Laguna Resort. The hotel is perfectly located on a glorious beach and just minutes away from the bars and restaurants of Khao Lak. We went on a bed & breakfast basis as we prefer to eat out each evening but most days had our lunch at the lovely beachside sundowners restaurant at the hotel which provided us with a welcome bit of shade. The temperatures generally were around 33 degrees and still really warm at night. We were there from 8th March to 22nd March. As the name suggests, the hotel has a small lagune running through the grounds which attracts wildlife such as monitor lizards, geckos, chameleons, a variety of fish, beautiful little swifts and birds with amazing birdsong. All the rooms are authentically styled in an oriental/Thai manner which suits us, and provided everything you need for your holiday; plenty of beds, umbrella's, gorgeous pools, no loud unnecessary thumping music, fantastic food, great beach, warm sea, and last but not least, the most wonderful, happy & helpful staff. As the hotel was completely full while we were there, we were unable to have a late check out on our final day, so to while away the time we had a beautiful aromatherapy massage at the hotel and then made use of the shower facilities. Perfect end to a perfect holiday.

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“Great hotel, maybe more situated for couples than a family with teenagers”

We are a family of 4, with 2 children ages 13 and 11, the room was a bit small for us with 3 single beds and a hard mattress on the floor (part of the sofa bed). Other than that, the hotel was great. We hired a paddle board and surf board which was great fun. The Buffett breakfast was lovely. The... more

We are a family of 4, with 2 children ages 13 and 11, the room was a bit small for us with 3 single beds and a hard mattress on the floor (part of the sofa bed). Other than that, the hotel was great. We hired a paddle board and surf board which was great fun. The Buffett breakfast was lovely. The location is ideal, just a 10 minute walk in to town. Lovely hotel, but probably more suitable for couple than a family with teenagers.

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“Doubt we will be back”

Firstly the positives, location was good, rooms, gardens, pool area and beach were lovely but that's where it ends for me. Negatives were poor check in, unhelpful staff on reception who despite me emailing them a couple of days before requesting room set ups as we had 5 rooms and some needed to ... more

Firstly the positives, location was good, rooms, gardens, pool area and beach were lovely but that's where it ends for me. Negatives were poor check in, unhelpful staff on reception who despite me emailing them a couple of days before requesting room set ups as we had 5 rooms and some needed to be twin beds and some king size. Eventually managed to sort it out but then wanted to charge an extra 1000bht a night for a bed sheet and duvet for the sofa which is in every room anyway. Wouldn't pay it so they took the linen away, never had this at any hotel before. Had dinner at the Sundowner restaurant on site and would say that the food was good although expensive but as it was included for 1 night of our stay we ate there. We had lunch most days there but every time we would either get the wrong food or the bill would be wrong. Breakfast was at the Oriental restaurant and was mostly OK but one day we arrived at 10.15 and they had already started closing despite it being until 10.30. Had to again find a manager to sort it out. At check out the lady at the desk totally ignored us, no greeting or acknowledgement that we were there and after a few minutes put our bill on the desk still without speaking, took the credit card, did what she needed and gave it back again without any conversation. The general fell of the hotel is that the staff aren't happy with the exception of the great guy who showed us to the room and a couple of the waitresses in the sundowner restaurant. Would I stay again, probably not, despite it being a lovely place the staff really need some hospitality training. Also avoid the red tuktuk who is often outside the hotel, always only paid between 100 and 200 baht to go into Khaolak depending on how many people, he tried to charge 400baht, totally refused to pay him that, he threatened to get the police but called his bluff.

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