Caresse, A Luxury Collection Resort & Spa

“Deniz is amazing”

Amazing service in the private cabana by Deniz and his team. However, the receptionist was extremely rude and h professional, regarding a problem of her own making.

“Nice Resort but not up to 5 stars standard”

The resort is attractive and enjoys a beautiful setting. The beach has crystal-clear water, the swimming pool is large and pleasant, and there are lovely views of the sea. Our sea-facing room was comfortable and well appointed. The Bulgari bathroom amenities were a nice touch, and the evening turn… more

The resort is attractive and enjoys a beautiful setting. The beach has crystal-clear water, the swimming pool is large and pleasant, and there are lovely views of the sea. Our sea-facing room was comfortable and well appointed. The Bulgari bathroom amenities were a nice touch, and the evening turndown service was appreciated. The main issue during our stay was the air conditioning. Even on the lowest setting, it blew very forcefully directly onto the bed. My partner woke up with a sore throat after sleeping under the airflow all night. We tried switching the air conditioning off, but the room quickly became too hot to sleep comfortably. Unfortunately, we were unable to find a satisfactory compromise. There is only one operating restaurant in the hotel, the Buddha-Bar restaurant. The menu is almost entirely Asian, which may appeal to many guests but offered very little variety for those who prefer other types of cuisine. We also found several dishes to be excessively salty. Apart from room service, there are no alternative dining options within the hotel. Another downside was the persistent smell of cooking drifting from the kitchen into the corridors, particularly on the fourth floor near the elevators. The staff are young, friendly and polite, but service is sometimes inconsistent. It can be difficult to attract someone’s attention at the restaurant or on the beach, and communication is occasionally complicated by limited English proficiency. On several occasions our orders were misunderstood. It was also surprisingly difficult for my partner and me to be served at the same time, with one meal often arriving 10 to 15 minutes after the other. The Wi-Fi was another weak point. The connection frequently dropped, requiring repeated reconnections. On the balconies, at the restaurant and on the beach, the signal was particularly weak, making it difficult to upload photos, use social media or stream content reliably. The hotel also allows a significant number of outside visitors to access its relatively small beach. As a result, especially at weekends, hotel guests may struggle to find available sun loungers either on the beach or around the pool deck. Finally, music is played continuously on the beach and in the restaurant. At times it creates a pleasant atmosphere, but at other times it can become intrusive for guests looking for peace and relaxation. The spa facilities are pleasant, although only female massage therapists are available, which may be a consideration for some guests.

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