Hotel Esra And Family Suites

“Great hotel with room for improvement”

What can I say this is yet another year we have stayed at Esra Hotel. If you look at other reviews you will see that people regularly complain about the food & I would support some of these complaints to a degree. This is the first time in many years of going to Esra that I would say that most of t… more

What can I say this is yet another year we have stayed at Esra Hotel. If you look at other reviews you will see that people regularly complain about the food & I would support some of these complaints to a degree. This is the first time in many years of going to Esra that I would say that most of the food on offer was way too hot/spicy(too much chilli type products used) even for me & I can eat hot food. My husband on the other hand struggles with all this spice as it does not agree with him, only suggestion I would like to make is cut back on the chillies otherwise choices would be better. On a positive note we were always able to find something to eat & to be honest if we were looking for British food we would have eaten out or stayed in the UK. Can’t really comment on alcoholic drinks as we don’t drink but there is plenty of choice of soft drinks & hot drinks. Some people say that the hotel is dated but in our opinion it is definitely fit for purpose. The hotel is very clean both in public areas and the rooms, bedding, towels are changed regular the hotel also gives each of the rooms a bottle of water daily(we did not always use it). Our room was always clean and we could not thank our cleaner enough for the effort she made. The staff as always were brilliant and attentive, very willing to help where they could. Some people complained that around the pool was slippy but what would you expect people coming in & out of the pool soaking wet, we regularly saw the pool side staff doing their best to keep things dry( in my opinion an impossible task) Have to truly comment that on this visit it was great to see that the team had made efforts to ensure the music was not too loud, my husband has problems with his hearing and he found for the first time here it was pleasant to sit around the pool, where we could actually hear each talk. When we had a bit of an incident the team at the hotel were absolutely brilliant they came to our aid and arranged all the necessary help required(thank you so much for this) We will definitely try to return to hotel Esra in the future and would definitely recommend giving it a try. We do acknowledge that although not perfect Esra is a great place to stay where you can be guaranteed a clean room with comfortable beds and very warm welcome from Ali & his team. Be assured we have seen much worse places in the UK.

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