Hotel Aqua - All Inclusive

“Another good trip”

This is my6 th visit to this hotel Reception on arrival was treated by a very helpful reception staff much better than previous years quick check in no issues The room was same as always a little dated but very clean our cleaner was excellent kept the room to a high standard the fridge was stocked … more

This is my6 th visit to this hotel Reception on arrival was treated by a very helpful reception staff much better than previous years quick check in no issues The room was same as always a little dated but very clean our cleaner was excellent kept the room to a high standard the fridge was stocked every day. Pool area was as clean as ever George the life guard always made sure of this, he is very helpful the waiter at the pool was very good as well could do with a bit of help as he was very busy. Restaurant and bars Food as improved a lot from last year lots of options the waiters are superb Ali Ege and samei in the restaurant and snack bar Baur in the outside lobby bar was as good as ever. Entertainment After last years entertainment team were very poor | was very impressed with the new team Omar Enzo Rein and Duygu They were genuinely interested in making sure guests had a good time and reminded me of the team in the 2019 coming round talking to guests at the end of the holiday Curley Jem came and sat with us and asked what we thought and what he could do to improve the entertainment he is a very good manager Mustfa in the jewellery shop was excellent did not push and was extremely helpful Aqua supermarket friendly and helpfull as ever Guest relations lady actually listens to people and acts on peoples comments Will I go back Yes will be booking for next year

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“Best hotel ever”

We came to iclemer aqua hotel it is a amazing hotel lots for kids and families to do there is hair dressers tattoo shop in in hotel which is a really nice place staff are all friendly and helpful can’t do enough to help entertainment great entertainment team are brilliant amazing shows every night … more

We came to iclemer aqua hotel it is a amazing hotel lots for kids and families to do there is hair dressers tattoo shop in in hotel which is a really nice place staff are all friendly and helpful can’t do enough to help entertainment great entertainment team are brilliant amazing shows every night enjoyable place to stay highly recommend

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“very satisfied really enjoy our time at this hotel.”

we really love this hotel but over the years the standards have started to slip food choice not as varied and not matched up very well plus getting a sunbed around the pool is very difficult unless you are very paly with the lifeguard (£) same on the beach front ones near the sea always reserved by… more

we really love this hotel but over the years the standards have started to slip food choice not as varied and not matched up very well plus getting a sunbed around the pool is very difficult unless you are very paly with the lifeguard (£) same on the beach front ones near the sea always reserved by lifeguard (£)plus it is not a private beach sometimes they more non guests than paying ones in my opinion these area should be separate another thing entertainment and drinks should be available on the beach as well as the pool,simple tweaks like these would make a big difference in my opinion.The main reason we return to this hotel is the staff who we cannot pra

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“Not as good as before”

This was our third visit to this hotel as the previous two years were excellent as reviewed. However, the reason for posting this review late is because I was really reluctant to do so, but in the end felt that the management at least should know how disappointed we were this time. Firstly, the mat… more

This was our third visit to this hotel as the previous two years were excellent as reviewed. However, the reason for posting this review late is because I was really reluctant to do so, but in the end felt that the management at least should know how disappointed we were this time. Firstly, the mature lady at reception did not extend any sort of welcome, in fact when we mentioned it was our third visit all we got from her was 'I know' nothing more, not even a smile, but we weren't going to let that spoil our holiday. I have given 5 star reviews in the past, but sadly things have changed but not for the better, except for the staff who were at their usual best...brilliant! and the facilities which have earned this hotel it's reputation in the past, also very good. Now the reasons for the 3 stars. Everything is looking tired, with many loungers in need of replacement, torn and shabby. A significant upgrade is urgently needed now before customers begin to feel this is no longer the 5 star hotel that has received many plaudits in the past. The food was average at best, with a lot less variety with a number of stations closed from previous years. Yes, cuts need to be made, but this seemed excessive. The entertainment team was completely new, and it showed sadly. They are following a team which were the best. They had such a wonderful team that were sorely missed by so many returners. The rifle shooting and giant inflatable which have always been extremely popular, both not available during our stay. I made a couple of suggestions to management last year, simple things like food labelling etc, none implemented, so not worth the trouble really. Generally, it's not the hotel of old which is a crying shame, as we had loved it, and sang it's praises at every opportunity, but no more unfortunately. Will we return... unlikely.

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