The Norm Collection Door'a Bodrum

“Perfect from start to finish”

Everything was perfect! We absolutely loved our stay at The Norm and would recommend it to everyone. We were greeted warmly at reception by Mehmet who very kindly upgraded us to a swim up bungalow suite. The hotel grounds are very large and from reception we were taken to our room by Muhammet in a … more

Everything was perfect! We absolutely loved our stay at The Norm and would recommend it to everyone. We were greeted warmly at reception by Mehmet who very kindly upgraded us to a swim up bungalow suite. The hotel grounds are very large and from reception we were taken to our room by Muhammet in a golf buggy. He was very knowledgable and kind and gave us a tour of the hotel. Our room was beautiful, clean and bright. The food, considering it’s all inclusive was very good (and I have a very fussy toddler!) it was varied and had a decent selection at every meal. The pool areas were clean and there was lots of sunloungers. We loved the beach, the drinks and food menu at the beach bar was great. There was a little patisserie coffee shop that was open from the late afternoon which had delicious pastries, baklava and ice cream. We really were very spoilt! One evening, there was a bad smell coming from the sink. I messaged the WhatsApp number and within 2 minutes, an engineer was at the door and ready to fix it. It was superb service. I honestly cannot fault the hotel one bit and we can’t wait to go there again next year, with our extended family. Thank you to all the staff, especially Mehmet, Muhammet and Arzu ❤️

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“Overall good stay... some down sides”

Overall we had a really fun time at this hotel & loved the look of the place. The entertainment was great with different singers, bands, DJ’s overnight that we were there. There are just a few notable things that we weren’t happy with listed below. Bar staff & service 1 We watched the Bar man hol… more

Overall we had a really fun time at this hotel & loved the look of the place. The entertainment was great with different singers, bands, DJ’s overnight that we were there. There are just a few notable things that we weren’t happy with listed below. Bar staff & service 1 We watched the Bar man hold a glass jug by the brim with his fingers inside, which he proceeded to fill up with water. Which is then put out for guests on arrival to the hotel. Not the best practice of hygene in this instance. 2 Bar service was good overall, I found it hard to get the attention of the bar staff at the reception bar, even with hardly anyone else waiting for service. Room 1 We booked a superior bungalow room. The room that we got when we arrived late at night was not the best. Strange layout with an oddly set up bathroom with the sink area in the main space near to the bed and a sofa that was too large for the room and blocked part of the balcony window/door. We managed to switch rooms after some convincing and were told something along the lines of “Sometimes you don’t get the best room when you arrive late at night” Not a major thing but slightly inconvenient. Food & Restaurant For me the main down side was a particular aspect of the food. In the Pool bar, Reception Restaurant and the A La Carte Fish night. We received the wrong orders as follows: 1. Pool Bar = my partner ordered a chicken wrap. He received a chicken wrap with ingredients that were supposed to be in a completely different wrap. 2. Reception retract = I ordered a meatball wrap and received a steak and onion wrap It seemed as thought menu items were being mixed up. 3. A la carte night = I ordered the salmon with grilled asparagus, potatoes and a lemon sauce. What I received came with a small amount of cold vegetables. When I questioned this I was simply told that I was wrong. When I reiterated that this is how it was stated on the menu I was told no again and that they didn’t have asparagus. I would not usually say that it is a problem however it had happened multiple times and left me confused as to how there were so many mishaps with their menu. For me the A la Carte was the main fault as I chose this dish specifically because of what it was paired with. Room Air-con 1 As it was late October the temperature has not surprisingly been that warm. We had an unlucky time with the weather by it raining on our 2nd day and not stopping. (which can not be helped) Because of this the air-con was switched to basically the “heating” setting. Making it pretty difficult to sleep at night. As we came to find out they have a general Air-con system and temperature can not be changed on a room to room basis. So we had to endure the heat of the room with the the air-con off, and the same temperature if not warmer with it on. I understand that other guests might be cold at this time of year. However, it should be up to the guests to decide what temperature they want their room to be. Construction/building work 1 Lastly, there was construction taking place in the main building while we were there. This is not a bad thing per say but I think that it should be mentioned to guests when you book that something like that is going on. Literally demolishing rooms in the main building For all to see with no warning/caution signs anywhere to be seen. Only a few plant pots in a corridor suggesting you can not go down that way. Where this make-shift blockade was placed, was directly leading from the indoor pool to the sauna room and changing rooms. Meaning that if you wanted to get to the sauna and get changed from the pool, your only option would be to walk up and around to reception and go down the stairs from there.

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