Dream World Palace

“First time in turkey”

We had such a lovely stay in antayla with one of a few dream world hotels, the staff are very friendly and look after their guests with caring attention. The hotel was very quiet for this time of year which isn't a bad thing but be aware that most places are closed this time of year now and the sli… more

We had such a lovely stay in antayla with one of a few dream world hotels, the staff are very friendly and look after their guests with caring attention. The hotel was very quiet for this time of year which isn't a bad thing but be aware that most places are closed this time of year now and the slides were unavailable. Was my girls' first holiday abroad and they have begged to return already. The hotel is very well kept and spotlessy clean. My daughter is only disappointed she couldn't bring the cats home with her 🤣 The food was lovely, keep an open mind as its not about chips and burgers and if you struggle to try anything more then you won't like it however we thoroughly enjoyed it and hope to return in the future. The beach is only a 5 min walk from the hotel and there are plenty of buses if you choose to venture out to Side for the day. Thank you to all the team for a great stay. An extra and special thank you to the lovely barman for helping to retrieve my partners phone from the taxi that brought him back from Side, very much appreciated and beyond the call of your normal duty

less

“Very satisfying holiday experience at DreamWorld Palace”

I read up quite a bit before booking this hotel and was beyond satisfied with our experience. We did give a tip of a few euros at the reception but this was after we had already been allocated our pool-view hotel room. We arrived at past 3am and there was a section with some bread, juice selection… more

I read up quite a bit before booking this hotel and was beyond satisfied with our experience. We did give a tip of a few euros at the reception but this was after we had already been allocated our pool-view hotel room. We arrived at past 3am and there was a section with some bread, juice selection, fruits and coffee available. The hotel grounds were quite clean, the staffs were quite welcoming and hardworking. We would have loved to give more tips into their tip boxes lying around. The hotel advertises free spa and Turkish bath but when you get to the spa, you get a brochure with prices for the different spa services with the staff there saying the free services is only if you do it yourself. The sauna is free to use though if you can find the space as only one was turned on when I went. The pool and the loungers were quite clean though the water was a bit cold. You get used to it once you have submerged but expect to be chilly for a bit until the sun heats you up once outside. The slides only came on at certain times of the day but I guess that was because it was April. We went the week after Easter and we had to walk around the pool areas to get a few loungers so I can imagine how packed it would be during summer/peak holiday times. The food was the best part of the experience because they made sure that it was always available. The tried to switch up the menu each day though there were regulars, the lunch, dinner and snacks were constantly refilled. The Ice cream bar was always there for the kids too. The beach area is a 5 minutes walk but they have regular shuttles that takes about 1 minute to get there. They have enough loungers and beach space to spread mats, the water sports shop (quite expensive and not affiliated with the hotel) was blasting loud music that was irritating but you try to ignore it. They also ensured that beach area had the same food and snacks as in the hotel but no alcohol was served. If you are interested in activities outside the hotel, you can get a taxi into Side town for sightseeing and culinary experiences but you could also get a package from the guys that would try talk you into one at the hotel pool area. All in All, it was a great experience for us, our first contact at the reception and particularly our cleaning lady were the stars of the show though we appreciate the work we saw the entire staff put in. Our experience is the reason why spring and autumn holidaying remains the best options for me to avoid the holiday crowd at destinations and coughing up higher amounts.

less

“Lovely hotel but reception let the hotel down.”

Just returned from Dream World Palace and I am split in two about my stay as the hotel it self is a lovely hotel. First will get the negative bits out of the way. 1st: We arrived early hours 02:00hrs to reception to check in and everything seemed to go smoothly as your greeted by a porter that ta… more

Just returned from Dream World Palace and I am split in two about my stay as the hotel it self is a lovely hotel. First will get the negative bits out of the way. 1st: We arrived early hours 02:00hrs to reception to check in and everything seemed to go smoothly as your greeted by a porter that takes your luggage from you and then escorts you to your room and as we where exhausted we decided to just get to bed without unpacking. The room 5512 had one entrance but then had two doors 5512A and 5512B which seemed brilliant as I had asked if we could be put on the same floor as my brother who was arriving the same day however this was short lived as at 0315hrs we where woken by knocking on the door and told we had to change room and could only think that the room had been booked by the two disgruntled couples waiting outside for us to vacate! 2nd: We where then taken to another room 5513 which again was a lovely room but the odour from the bathroom hit you and could see that it looked as though the toilet had not been cleaned as the bowl was full of dirty water however one flush it was clean no issue until a few days in the same thing happened again, we did report it on two occasions ! it was clear there was an issue with other guest waste entering the toilet bowl if left ? 3rd: Communication! The hotel itself is prominently occupied by German and Russian guest so most of the staff will communicate in German or Russian which isn’t a problem , I even started to order my drinks in Germany (not that I speak good German but could order drinks ). Now this only becomes a problem when you have an issue at reception and their English isn’t very good and really struggled to ask/solve problems or understand what your issue is and this came to head when our transfer home did not arrive and I needed to ask for assistance to contact the transfer provider and was told more or less your problem ! nothing I can do ! The telephone number is not Turkish so cannot use their telephone! And then the male receptionist walked away and I was left. I know transfer was not the hotel’s fault or responsibility but I would of thought being a guest that they would of tried to help but it was only when my sister in law (who is German) came to help and got us a taxi arranged. It’s a shame that the reception lets the hotel down and that some of the reception staff could learn from the waiters, waitresses, cleaners on how to treat and respect guests. Now despite the negativity the hotel is really nice, it’s clean and tidy (I know we had the toilet issue but that was not a major issue) and despite reception not being customer friendly I did have a good holiday. Food was excellent and plenty to choose from , even the fussy of eaters would be fine as there was a lot to choose from. The pool areas are excellent and plenty of sun beds and if you have children they have their own pool area which is like a water park from toddlers to bigger children. The main pool area is big but they also have an 18 + pool area on the t first floor over the main pool which we used, and here, you have waiters coming round and you can order drinks again the staff where polite and friendly around the pool and in the restaurant. Towels are available at the spa that you can exchange daily by handing a card over which you get back when taking your towel back. At midnight they open the coffee area where you can get a midnight snack eg bread buns , cheese, ham etc which was fresh. There is entertainment during the day and night and the team aren’t pushing when coming around, there was also live shows but unsure what these were like. There’s a big shop on the complex which can be expensive but if you want to go out shopping if you turn right and a fifteen minute walk you come to shops which most don’t have price o and you need to ask and then you get pulled into the bartering, there was also some where you can have a drink however if you turn left coming out of the hotel an walk up the road again about fifteen minutes walk you’ll find a much bigger, nicer shopping area with bars and restaurants and where most of the shops have a price shown on the clothes, shoes etc and they aren’t really that pushy in getting you to spend your money. The Dream World Palace is nice hotel but the front of house staff eg some reception staff let the hotel down which is disappointing and I know there is always a communication barrier anywhere you go but it’s probably the first time ever where I have experienced that staff are not customer focused.

less