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“We can’t wait to come back!”

We’ve returned home from staying at the hotel for our first time in Turkey as well as our first time with our baby here. We cannot recommend this hotel enough. The location, the hotel is a bit of a drive from the airport and from Side centre itself but we didn’t mind, we chose this hotel intending … more

We’ve returned home from staying at the hotel for our first time in Turkey as well as our first time with our baby here. We cannot recommend this hotel enough. The location, the hotel is a bit of a drive from the airport and from Side centre itself but we didn’t mind, we chose this hotel intending to do nothing but eat & relax so we didn’t need anything around us. The atmosphere was lovely, all staff members whether they were house keeping, lifeguards, chefs or entertainers they were all so happy and welcoming especially with our baby boy! The cleanliness is great there wasn’t any point I saw any dirt or spillages/mess. The facilities are amazing there are 3 different pool areas suitable for all ages with slides, the rooms are lovely they also have Netflix which was great, they have a supermarket inside the hotel which has everything we needed, they have a salon which I used for my eyebrows, a spa, kids club, arcades room and 3 à la carte restaurants. The main restaurant served lovely breakfast, lunch and dinner which suited myself, my partner who is a fussy eater and our baby boy! They even provide jars of baby food if needed! There was a coffee bar which did amazing iced lattes & cakes, outside has an unlimited waffle & ice cream stand, there is also a 24/7 place to eat which has pasta, pizza, burger, something for everyone. The value for your money is amazing, I’ve travelled the world as a flight attendant and can honestly say this hotel is one I will remember. I’d also like to add how special the hotel treats their guests. It was my birthday whilst here and we came back to our room to a birthday cake plate, another day we came back and there was a platter of macarons, Turkish delight and fruit. I would say that if you have a baby request to be closer to the front of the hotel, we were placed at the side nearer the icon stage and could hear music from another hotel and well as the hotel’s entertainment and the local mosque none of these things were a major issue the hotel would’ve did what they could to assist if we had asked to move I’m sure but luckily our baby slept through. A very big thankyou to Royal Atlantis Icon you made our holiday very special and memories to last a lifetime for our little boy, he had the best time.

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“Review for the British travellers”

I don't do reviews often but feel this place needs an objective view from a British family's point of view. I will try to be balanced & constructive where I can. The hotel building and facilities: Altogether this hotel has the potential to be an amazing place. The building and pool is a good sp… more

I don't do reviews often but feel this place needs an objective view from a British family's point of view. I will try to be balanced & constructive where I can. The hotel building and facilities: Altogether this hotel has the potential to be an amazing place. The building and pool is a good space. The pool is cleaned well every evening. Outside of the hotel boundary is mainly wasteland. There are other hotels on the strip of road but nothing to write about. The Aria Beach club is very nice. Lots of space and clean facilities. What I would expect from a hotel like this. The beach club is only a 3 minute shuttle from by the main pool area so no real issue with that. The hotel is very close to a mosque and we have been woken most mornings at 5am with the call to prayer. No problem just something to be aware of. The water slides were good, the largest big drop one was out of order for the duration of the stay. Check-in & Room: We booked a family room with 2 rooms. These rooms are at the very end of each block and face directly to the end of the adjacent block. The balcony is looking straight into the adjacent rooms balcony. The room itself is okay and the AC is good. Limited facilities, kettle, mini bar, safe (no alcohol). Good shower and bathroom area. When we arrived at 01:00 we were taken to our room which was not the one we had booked. It was a single room with bunk beds. We were not told this when checking in. We were told to contact reception at 09:00 to move to our booked room. The hotel is overbooked I assume and our booked room was still being slept in until check out the next day. We were contacted in the morning by the room phone by someone we thought worked for the hotel and he assured us he was sorting the room for us and would like to meet us in reception for a meeting and to bring the kids. The wife had a feeling he was trying the hard sell and she was right. He was in fact a tour operator. I assume our room details and name was shared by reception to this person. Food & bars: This hotel is very, very busy. It is peak season so expected but the buffet is crazy. Often no tables available. Many sitting with dirty plates etc and waiting to be dressed for the next user. Self serve coffee from machines and drinks from the bar which has a long queue. The food choices are varied but aimed at the Turkish & Russian customers. There is a good choice of salad items and the standard all inclusive deserts. The kids were not impressed by the beef tongue or lambs liver! Breakfast for us usually consisted of croissants, toast, eggs/omelette and pancakes. A bit repetitive! Lunch was okay, usually a grilled meat kebab style available, pizza and pasta options. Dinner was much of the same. As a Brit be prepared for a different experience. Waiting in turn and politeness does not exist here with the clientele staying at the hotel. Many times all of the plate of meat, fruit, fish are taken by one person who could not possibly eat it all, this is usually still all sat in piles on the table when they vacate. The bars: The drinks are decent enough, draft beer is nice. Cocktails are good. The lobby bar is manned by 1 staff member sometimes 2 so service here can be very slow especially on an evening when the lobby is packed. The pool bar is good and manned by 4 staff. The bar staff are generally nice people and seem happy. The bar at the 24 HR snack is manned by 2 but again busy when the evening entertainment is on. There is an additional pop up cocktail bar each evening at the Ikon arena. The a la carte restaurants. Unlike other all inclusives I have stayed at you can only book one restaurant once if staying over 7 day. If you want to book another you have to pay for the meal. We went to the mexican and left once the mains were served. It was a really poor meal, you could only order one starter, one main each and dessert. Usually at other all inclusive you can try as many as you want within reason. Not good and to think you would pay to go back is crazy! No idea of the standard of the other restaurants but I imagine much the same. The vitamin bar was closed the entire time. The Ikon arena is a good facility. Some of the acts were okay. Most seemed to turn into a Turkish rave halfway through for some reason. Customer service: The hotel staff are to be frank, very unwelcoming. They do not speak English very well. No good morning when passing or general pleasantries. Our room was not tidied for 4 days, only towels. They have a policy of a full clean ever 3 days but they missed our room for some reason. We had to call to arrange the clean the next day. Not much more to say as we had very limited interaction with the staff. The animation team were okay but didn't speak much English. In conclusion: This was our first trip to Turkey and we will not be returning. The hotel like I said has great potential but seems massively understaffed. The customer service is probably okay for Russian and Turkish culture but not what a Brit would be expecting. I hope this helps when deciding to book this hotel or not. It's not aimed at British tourism.

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“My review”

Overall good but not surprised by food and i dont recommend for young people. But the animations team( the girls were very polite and friendly )