Wisemans Retreat

“Very 'tired' but well located”

This place is very well located on the river but very 'tired' and in need of TLC. We booked on-line late in the day, shortly before arriving. On arrival at around 5pm, we called the after hours number. We were told no-one was available to assist till around 6.30 and were directed to a master key i… more

This place is very well located on the river but very 'tired' and in need of TLC. We booked on-line late in the day, shortly before arriving. On arrival at around 5pm, we called the after hours number. We were told no-one was available to assist till around 6.30 and were directed to a master key in a service room. We were told a room number, and when we opened the room it was clearly the wrong one as it was unmade. We were then redirected to another room. (we could have opened any room door!!...security??). The manager still hadn't arrived to deliver our room key by 7pm, so we couldn't turn lights /power on and it was getting dark. The room price was advertised as including a bottle of wine. When the manager finally arrived, around 7.15 , with a key, she had forgotten the wine and had to return again. A 'bottle' of wine was only a 375mm half bottle...false advertising. The lock in our screen door was broken so we couldn't leave the sliding door open. The sliding window was broken and had to be propped to stay open. The pool looks in need of repairs. Great spot, lots of potential, we had a nice time ..... but service and maintenance pretty lacking.

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“Holiday getaway with average room quality”

Recently stayed at this motel for 10 nights in Room 501. When we arrived, I first noticed that the desk with the television was covered with dust and obviously hadn’t been cleaned recently. Only 3 drawers and one side of cupboard to store clothes, as bar fridge takes up the other part of cupboard… more

Recently stayed at this motel for 10 nights in Room 501. When we arrived, I first noticed that the desk with the television was covered with dust and obviously hadn’t been cleaned recently. Only 3 drawers and one side of cupboard to store clothes, as bar fridge takes up the other part of cupboard. Insufficient storage space for clothes when we had 3 suitcases full of clothes. The shower recess door was covered with black mould. We couldn’t leave the bathroom window open to air the bathroom as it had a big hole in it and mosquitos are a problem in this area. The air conditioner in the room started rattling loudly in the middle of the night one night, so we couldn’t leave it running at night whilst sleeping. The swimming pool isn’t heated, so we could only swim a few times as was too cold. The roller blinds in the room don’t block out the sun very well on the sides and you get woken up really early from the light coming into the room. The swimming pool was clean, but needs repairing, with missing tiles and badly worn paint on the bottom of the pool. The gardens are well maintained. There are two tennis courts, a pool table and a table tennis table in the conference centre. Not much to do otherwise as this retreat.

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“Wisemans Retreat disappointing weekend escape”

To start out let’s just call this motel and I’ll comment accordingly. The staff were fantastic 👍 despite super busy. The rooms defo could do with some TLC. - TV’s a little small - fridges were a little small - fittings and fixtures need improvement - beds were hard and two singles of different h… more

To start out let’s just call this motel and I’ll comment accordingly. The staff were fantastic 👍 despite super busy. The rooms defo could do with some TLC. - TV’s a little small - fridges were a little small - fittings and fixtures need improvement - beds were hard and two singles of different heights combined. - aircon struggled a little however it was very hot outside It was a very tranquil and peaceful spot. A pool, beach volley court and tennis. Right on the river. A fabulous location to get away from it all and very close to the shops and the pub without feeling like it. If you are going to stay make sure you get a upper level room away from the road overlooking the pool and river. These had more light and were passable. Suggestions for the owners; - Pool could be cleaner, open longer and more lounges (I got a rash, maybe not from the water though) -Some type of on-site food & coffee offering -The rooms really need updating -The utility sheds could be moved or clean up - More use of the area near the river - Rip off maps of the ‘resort’ layout - many guests struggled to find their rooms -Reduce your rates until the above has been done well at least some of it Your team deserve a lot of praise and reward they were flexible, friendly and great in general

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