Peppers Beach Club

“Lovely place in a loovely location”

We had been travelling up from Brisbane in a campervan for 11 days so walking into the penthouse spa suite was like chalk and cheese. The rooms were lovely and was in fact an apartment with full facilities: washing machine and drier, small spa bath, full barbie on balcony etc. The pool area had a b… more

We had been travelling up from Brisbane in a campervan for 11 days so walking into the penthouse spa suite was like chalk and cheese. The rooms were lovely and was in fact an apartment with full facilities: washing machine and drier, small spa bath, full barbie on balcony etc. The pool area had a beach to it and was , frankly, huge. The restaurant served pretty amazing food, lunch or dinner. Reception and restaurant service was very friendly and felt genuine rather than forced, however (as we've noticed fairly often elsewhere) there was sometimes a lack of staff. But the staff that were there did their absolute best to accommodate your every need. Only a five minute walk to the main shopping/restaurant street too. My only criticism is the gym, if you say you have a gym then have a proper gym and not a room with four aparatus, a few dumbells and no space for more than four or five people. Would definitely stay there again though.

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“Lovely hotel, but bedrooms do not have blockout curtains”

This was our second stay at Peppers Port Douglas in a one bedroom lagoon suite which was lovely. The room was spotlessly clean. The pool is not heated and although the water was too cold for me, plenty of people were still swimming so it was fine for most. The bedroom shutters are the style that ar… more

This was our second stay at Peppers Port Douglas in a one bedroom lagoon suite which was lovely. The room was spotlessly clean. The pool is not heated and although the water was too cold for me, plenty of people were still swimming so it was fine for most. The bedroom shutters are the style that are slightly fixed open, and although private enough when closed, allow the garden lighting outside the windows to shine through and light up the bedroom at night. The room was actually darker during the daytime, so if you like a dark bedroom at night, this would not be the hotel for you. We didn’t have breakfast on this visit, but on the last visit the breakfast was very good. The staff are lovely and helpful, and the grounds are well kept.

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“Missing the finer details of a 5-star hotel”

Our second stay at Peppers, but not the quality we came to know from our first visit Check-in was a little slow and missing some key details. We were told we were in room 15, but not what level, for example. We were also asked to park in our allocated carpark. Once we figured out which floor we we… more

Our second stay at Peppers, but not the quality we came to know from our first visit Check-in was a little slow and missing some key details. We were told we were in room 15, but not what level, for example. We were also asked to park in our allocated carpark. Once we figured out which floor we were on, we went hunting for our allocated carpark, which, as it turns out, didn't actually have an allocated carpark. With no lift or luggage assistance, I lugged our luggage up the 4 flights of stairs to our room. I am a stronger woman for my size, but I feel a luggage service should have been offered at check-in, especially for a five-star resort. On immediate entry to our spa suite, the room appeared clean and tidy, however closer inspection showed rubbish (chocolate wrappers) left behind the cushions of the bench seat, and rendering/tiles on the outside of the spa were cracked and shattered on the ground of the balcony. We also found a number of hairs in our "clean" towels on the first night (this happened on one other instance during our 3-night stay). We also found that, due to the flooding valve on the spa being so low, the spa couldn't actually hold enough water to cover our bodies. (On our last visit, the spa plug didn't seal. I wouldn't bother with a spa suite again). The breakfast was perfect and absolutely worth the additional charge. The staff at KoKo were also very friendly and provided great service. Unfortunately, the limited menu and drinks pricing deterred us from utilising the restaurant further during our stay. Despite being in a dark corner of the resort, the fitness centre, though small, provided enough of the basics to build a good, functional training session. I, personally, just opened up the sliding doors for a bit of airflow and got a great session in. There is a local gym (casual fee $20) close by if you are missing your heavier lifting equipment, though. The pool couldn't be more perfect; deep and long enough if you want to swim laps, a beach entry perfect for families and kids to enjoy the water and sand, and also a number of pool toys to help you chill and truly lap up your surroundings. Though a number of reviews suggest it's too noisy with children, we found a perfect balance between luxury resort ambience, and the innocence of little ones playing (with up to a dozen children in the pool area at any one time during the day). Peppers is the PERFECT location; a short stroll to Four Mile Beach, only a short walk to reach a number of hiking paths in the area, and is the perfect distance to strut into the town centre for a fantastic meal in one of the MANY local restaurants. Is Peppers perfect? Definitely not. Would we stay again? Absolutely!

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“Nice resort, great for families.”

This is a lovely resort but mostly for young families. The pool is a great spot to relax and watch your children. If this is you then it’s a definite. If you are a couple, however, I wouldn’t recommend it, (as the pool area (which most apartment balconies face), can get very noisy with kids from … more

This is a lovely resort but mostly for young families. The pool is a great spot to relax and watch your children. If this is you then it’s a definite. If you are a couple, however, I wouldn’t recommend it, (as the pool area (which most apartment balconies face), can get very noisy with kids from early morning until around dinner time. So time on your balcony is not the most quiet. If that doesn’t bother you then you should be fine. If you feel like watching a movie late at night on Netflix , their SmartTV is very old and you need a long cord and a plug which goes into your phone to watch anything. Ours wouldn’t work and that was frustrating.

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