Description
Facilities: The hotel has 4 lifts and features 465 rooms. English-speaking staff at the reception desk in the lobby are happy to answer any questions. A baggage storage service, safe, currency exchange service and cash machine are available. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various … more
Location: This hotel is located in the heart of Melbourne's vibrant Southbank entertainment precinct and directly linked to the exciting Crown Entertainment Complex by an air bridge. It also lies close to the Central Business District, the Melbourne Exhibition Centre and the city's most famous arts and sports facilities.
Meals: Dining facilities include a restaurant, a dining room, a caf and a bar. Breakfast, a lunch la carte and a comprehensive dinner buffet offer plenty of delicious variety. Staff are also happy to provide children's meals.
- Other
- Air conditioning
- Heating (free of charge)
- Additional services
- Dry cleaning service
- Laundry Service
- Lift
- Reception
- 24-hour reception
- Concierge service
- Multilingual staff
- Entertainment
- Casino
- Entertainment
- Shops in hotel
- Parking
- Nearby parking
- Paid parking
- Parking
- Valet parking
- Smoking
- Smoke detector
- Smoking not allowed
- Wi-Fi
- Pay-per-use WiFi
- Services
- Banquet and event room
- Café
- Cash machine at the hotel
- Conference centre
- Currency exchange
- Fax/photocopier
- Hair dryer
- Hair salon / beauty centre
- Heated pool
- Indoor pool
- Ironing equipment
- Meeting room
- Public bathroom
- Room service
- Safe
- Security
- Serviced office
- Terrace
- Children
- Babysitting service
- Children´s entertainment
- Bars
- Bar
- Coffee/tea in public areas
- Restaurants
- Breakfast buffet
- Buffet restaurant
- À la carte restaurant
- Swimming pools
- Children’s pool
- Gym and SPA
- Gym
- Hot tub
- Massages
- Sauna
- Spa
- Activities
- Golf course
- Mini golf
- Tennis court
- Accessibility
- Facilities for people with disabilities
- Wheelchair access
- Wheelchair-accessible room
- Deposit:
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- General
- Number of people: #{numberOfPersons}
- Floor: #{floorNumber}
- Tourism register number:
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- Our rentals include:
- Utilities
- Cleaning
- Admin fees and taxes
Good to know
About the deposit
Deposit:
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Some accommodation providers may require a deposit, which is not included in the price. This deposit will be payable upon arrival and refunded in full upon departure, provided that no damage has been caused.
Additional information
Key pick-up
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Tourism register number:
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National Identification Code
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Taxes included in the final price
Any local tourist tax/resort fee has to be paid on spot directly by clients, if applicable Yes No
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Very good
Based on 3992 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for being in the heart of Southbank
Showing 3 featured reviews out of 3992 TripAdvisor reviews
G
GlobalRoamer345
Australia
30/04/2026
“Very satisfied with our stay”
We have stayed previously at Crown Towers and Crown Metropol but had never stayed at the Crown Promenade. However, they offered a deal that felt too good to pass up, so we decided to try them out. Based on the price paid, we found the room to be more than satisfactory. The access to the casino t… more
A
ajs4travel
Ottawa, Canada
28/03/2026
“For conference attendees only, not for holidayers (unless you love a casino)”
Hotel co-located with a conference, otherwise we would have stayed elsewhere. Rooms are very good, although we found getting service difficult on one occasion, where we requested room made up between 10:30 and 17:00 and had to call several more times to get it done after we arrived back to find it … more
P
pyronical
Auckland Central, New Zealand
26/02/2026
“Overall not worth the price, lots to improve.”
Arrived to a 45min+ queue to check in, madness. Reception then tells me they’re out of kings and I have to have a twin. Go to the gym, most of the machines are out of order. Come back and my rooms power is out. Internet disconnects twice a day and requires manual intervention. TV is very old and do… more
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