Arte Hotel Kufstein

“Comfortable rooms, excellent location”

Overall this is a really good choice for Kufstein and we will return to the hotel on future trips. Located right in the city center, the hotel is a short walk away from attractions, dining, shopping, etc and easy to walk to from the train station as well. It is attached to a public parking garage a… more

Overall this is a really good choice for Kufstein and we will return to the hotel on future trips. Located right in the city center, the hotel is a short walk away from attractions, dining, shopping, etc and easy to walk to from the train station as well. It is attached to a public parking garage and not difficult to drive to. One issue we had on our stay was that we paid for the parking at checkout but the card was not properly validated, which meant we had to go back inside and to the front desk to have it validated as it should have been. This annoyed the car behind us leavving the garage (who had to reverse to allow us to reverse out of the exit and pull over to send someone in) and cost us about 10 minutes on an already busy morning. Not a huge problem, but less than ideal--hopefully this was a one off. The rooms are very comfortable with good bedding and laid out well to provide space to work, eat, etc. Wifi works well and is fast. One issue we ran into which is not likely to apply to many people but seems worth noting: My husband had booked a double room (as he always does, even travelling solo, he is tall and needs the larger bed). I joined him only for the last night. The per person added supplment for that one night for me was MUCH higher than it had been in the past, than emails indicated and that is normal for hotels in Europe in our experience---an adidtional 80% above the cost of the same double room for one--this is without breakfast--just for sleeping/showering there! 25% is much more normal (above a double room for single occuancy rate, if there is a differene at all when a double is booked) When we were taken aback by the pricing being THAT high (well beyond the normal added second person rates we've seen. even at this hotel in the past) and tried to ask about it the manager came out and assumed, based on our American accents, that we simply did not understand that European hotels are priced per person, rather than as double occupancy. OK. They probably get that a lot. No problem that she started there. However, no matter how many times we tried to explain the actual problem, or that we live in Europe and travel here 150-200 nights per year, etc--she interupted before we could get even one sentence out of our mouths and kept going back to "You don't understand because you're American." Over and over. I haven't even lived in the USA for well over a decade and checked in with my German ID, this conversation was in German---but the manager continually made assumptions about my experience and refused to listenn to me based on her perceptions of my accent. I found this very frustrating and hope that management will reflect on this and learn from my review and not jump to conclusions in the future (for our part, we'll get the exact total cost very explicity in writing before making a resevration with a second person in future, and if the rate continues to increase by so muh stay elsewhere--but I assume it was a one off as, again, we have staeyed at the Arte in the past wihout issue and generally find it the best hotel in the area for our needs).

less

“Could Use Some Improvment ”

The Arte Hotel Kufsein was a decent and comfortable business hotel, which has some pretty big flaws. While my room was clean and spacious (and had air conditioning!! a big plus during the heat wave that occurred during my stay) I found the housekeeping to be absent. I only received clean towels on… more

The Arte Hotel Kufsein was a decent and comfortable business hotel, which has some pretty big flaws. While my room was clean and spacious (and had air conditioning!! a big plus during the heat wave that occurred during my stay) I found the housekeeping to be absent. I only received clean towels once during my stay and my room was not made up the entire time. I did observe housekeeping working while I was there, so I know it existed. I don't even mind that much, but I was told to not expect it and for that I think it was a bit strange. I also found the breakfast to be lacking in many respects. Not only was it messy, but the quality was pretty subpar as well. I would stay here again, but would expect the quality of the hotel to move up because it could use some improvement.

less

“New mode of business but def wrong”

this is amazing hotel but lack basic essence of an hotel, first of all after evening no one is at reception or any other office so in cased of any emergency and specially if you are not local you are in serious trouble. i had serious fever and in the middle of night no one was available to give me… more

this is amazing hotel but lack basic essence of an hotel, first of all after evening no one is at reception or any other office so in cased of any emergency and specially if you are not local you are in serious trouble. i had serious fever and in the middle of night no one was available to give me hlep or guide me to go to hospital or pharmacy. secondly before i depart (from Manchester, UK) i rang them and ask if they have laundry service as well were attending dinner and need our suits to be iron and they confirm that they have , but upon inquiring we found they have no such service. although staff is great very helpful , only if they are available. the buffet breakfast was out of tea bags and i was told it will be there next day ?? i need tea and i need to wait 24 hours. rooms are very nice, comfy beds, shower room although tiny but good enough. very clean and tidy . perfect location.

less

“Enjoyed my stay here”

Went on a ski trip and this was the hotel for our group. Found the rooms pretty modern and clean. I appreciated the shower, while not enclosed, had enough barriers so that I didn't have to clean up the floor afterwards. The hotel bar, which also serves as the breakfast area, is also pretty moder… more

Went on a ski trip and this was the hotel for our group. Found the rooms pretty modern and clean. I appreciated the shower, while not enclosed, had enough barriers so that I didn't have to clean up the floor afterwards. The hotel bar, which also serves as the breakfast area, is also pretty modern. The breakfast bar was pretty impressive and had a wide array of items that I got to enjoy. I was able to use the steam room and sauna upstairs, which is open to all, so be prepared in case you aren't comfortable with nudity in a co-ed setting.

less