Alpin Resort Sacher

“5-star in name only”

We were super excited to try the Hotel Alpin Sacher based on the reputation of their Vienna property. Sadly, we were disappointed on many levels. Save your money and go to a friendlier and better serviced 4-star in the area. Reasons? The Good: Very good spa services. Friendly and competent. Spa… more

We were super excited to try the Hotel Alpin Sacher based on the reputation of their Vienna property. Sadly, we were disappointed on many levels. Save your money and go to a friendlier and better serviced 4-star in the area. Reasons? The Good: Very good spa services. Friendly and competent. Spa area good, although the textile-free zone could be larger. Nice heated outdoor lap pool. Very good evening bartender … older guy who was very nice. The Bad: Dinner service was spotty. And, we were never told that there was an ala carte menu from which to order. We only noticed it on our last night when our neighboring table was eating steak and special desserts. Bar prices insane – 21 Euros for one gin and tonic. The Ugly: Tried getting lunch at the bar where a surly young bartender informed us that we could not be served in bathrobes and we would have to call room service (despite the fact that the entire bar area was vacant AND properties like Stanglwirt and Birkenhof have no problem providing lunch to guests so attired). Tried calling room service for 20 minutes. No one picked up the telephone. After walking in our bath robes to the front desk, we were escorted to the bar to order. There, the same surly young bartender seemed recalcitrant to even take our order. Then, when it did come, there was no tray or cart … it was brought up separate dishes and glasses and bottles and set all over the room. Overall, no one appeared welcoming or happy to be where they were (again, a marked difference to a property like Stanglwirt). Sad, because the location is nice.

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“Any piste machines?”

Badly groomed pistes. Not groomed for whole week we were skiing there. Given that Seefeld has a small pisted area, this is poor. First few days were good, but churned up surfaces everywhere after that spoilt enjoyment.

“Mixed Experience”

We recently stayed at Alpin Resort Sacher and had a mixed experience. The positives first: The hotel itself is beautiful, spotlessly clean with fantastic décor throughout. The room was lovely, the bed very comfortable, and the overall standard of housekeeping was excellent. The location is great f… more

We recently stayed at Alpin Resort Sacher and had a mixed experience. The positives first: The hotel itself is beautiful, spotlessly clean with fantastic décor throughout. The room was lovely, the bed very comfortable, and the overall standard of housekeeping was excellent. The location is great for accessing the ski areas and the town. Staff were generally friendly and attentive, and the juice bar at breakfast was a real highlight. However, there were several issues that impacted our stay: Restaurant seating system Guests are allocated a table for the duration of their stay. This works well if you are given a good table, but unfortunately ours was in the furthest dining room at the very back, with little atmosphere and very few other guests seated there. It felt quite odd and isolated. Because of this, we chose not to eat in the restaurant as much as we otherwise would have. Spa organisation When we arrived for our massages, ten minutes early, there was no one at spa reception. No greeting, no guidance on where to go, where to change, or what to do next. We were left unsure if we were even in the right place. When someone eventually did arrive, we said we were there for a massage and the response was simply “okay” with no further direction. We still were not told where to go or what to do, which is not the experience you expect at a hotel of this level. Ski shuttle issues Shuttles were booked the day before, yet there were consistently more people than seats in the van. We managed, but it did not feel well organised. The main problem came on our final day. We were scheduled for a 2:00pm pickup and were at the waiting point from 1:40pm. By 2:15pm, we called the hotel and were told the shuttle had already been and that we were not there. This simply was not true, and the tone of the conversation made it feel as though the blame was being placed on us rather than acknowledging a mistake. We were told someone would return, but by 2:45pm, with a flight to catch, we had to order an Uber. Post-checkout facilities The hotel kindly stored our bags after checkout while we skied. However, when we returned and asked if there was somewhere to shower and change before travelling, we were told our bags were too big to take to the spa and that we should change in the restrooms opposite the bar. This meant no shower, and changing in a toilet cubicle in what is meant to be a 5 star hotel felt very disappointing. Overall It is a very attractive hotel with comfortable rooms and some lovely touches, but the service and organisation in key areas did not match the setting or star rating. We had a pleasant enough stay, but based on this experience, we would not choose to return.

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