Elaya Hotel Vienna City Center

“Excellent”

Very good, clean and well located hotel. The staff is very attentious, the room is good and the breakfast is also very good, although I gues hotels would serve freshly squeezed oranje juice.

“Warm Welcome, Central Location and Thoughtful Service”

From the moment we arrived, we were greeted with a warm and genuine welcome from Franck, whose professionalism and attentiveness made an immediate impression. He handled our check-in efficiently, clearly explained the breakfast arrangements and hotel amenities, and then pointed us in the direction… more

From the moment we arrived, we were greeted with a warm and genuine welcome from Franck, whose professionalism and attentiveness made an immediate impression. He handled our check-in efficiently, clearly explained the breakfast arrangements and hotel amenities, and then pointed us in the direction of our rooms. We were pleased to find that the hotel had arranged for our rooms to be located side by side—a thoughtful detail that didn’t go unnoticed. The rooms had clearly been refreshed since some of the older photos online, with a more modern design and updated features. While the overall look was contemporary, a few elements could benefit from further improvement—for instance, the curtains didn’t fully block out the light and in one room didn’t cover the entire window, and the wardrobes retained a slightly rustic feel. That said, everything was clean, and the bedding was fresh. We did find the mattresses quite firm and the pillows softer than preferred, but this may come down to personal comfort. Each room included complimentary WiFi, a coffee machine, and an optional kettle for other hot drinks, which added a nice touch of convenience. The hotel is tucked away on a side street, yet remains very central—less than a five-minute walk to the heart of Vienna, with plenty of shops, restaurants, and attractions nearby. Franck was incredibly helpful in recommending a variety of local dining options on our first evening, catering to different tastes and preferences. His local insight made exploring the area even more enjoyable. Breakfast was generous and varied, with a selection of hot dishes, fresh pastries, breads, cereals, yoghurts, juices, cold meats, cheeses, and cakes—truly something for everyone. Hot drinks were served at the table by friendly and attentive staff. On our final morning, breakfast was kindly prepared early to accommodate our flight schedule, which we greatly appreciated. A highlight of our stay was when a member of our group celebrated a special birthday. Thanks to Franck and the team, the occasion was made memorable with a surprise arrangement in the room including chocolates, fruit, cake, and champagne—a truly thoughtful and personal touch that meant a lot to us. Overall, we had a fantastic experience and would gladly return. Franck’s outstanding service and attention to detail made our stay feel special and well cared for—he is a true credit to the hotel.

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“Decent room very centrally located.”

The main plus for this “hotel” is its great location. The rooms are good sizes and well kept with very comfy beds. However I’m not really sure that it is a hotel. It has rooms plus a tiny breakfast room with a very limited range of food options. You seem to be able to order drinks from a ten item m… more

The main plus for this “hotel” is its great location. The rooms are good sizes and well kept with very comfy beds. However I’m not really sure that it is a hotel. It has rooms plus a tiny breakfast room with a very limited range of food options. You seem to be able to order drinks from a ten item menu but there is no lounge or any other public area. There is one basic very shared toilet in the basement. Staff are pleasant and helpful. If you’re looking for a decent room well located at a decent price then this might work for you. Expect no more.

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