Description
Make use of convenient amenities, which include complimentary wireless internet access and concierge services.. Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 4 stars.. Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Self parking (subject to charges) is available onsite..
A stay at Mercure Wien City places you in the heart of Vienna, within a 5-minute walk of Karmeliter Market and Vienna Crime Museum. This hotel is 0.6 mi (1 km) from Schwedenplatz and 0.7 mi (1.1 km) from St. Ruprecht's Church.. Distances are displayed to the nearest 0.1 mile and kilometer. Danube River - 0.1 km / 0.1 mi Karmeliter Market - 0.3 km / 0.2 mi Circus and Clown Museum - 0.4 km / 0.2 mi Vienna Crime Museum - 0.4 km / 0.3 mi Schwedenplatz - 0.4 km / 0.3 mi St. Ruprecht's Church - 0.5 km / 0.3 mi Vienna Ring Tram - 0.6 km / 0.4 mi St. Peter's Church - 0.8 km / 0.5 mi St. Stephen's Cathedral - 0.9 km / 0.6 mi Stephansplatz - 0.9 km / 0.6 mi Urania - 1 km / 0.6 mi Kohlmarkt Street - 1 km / 0.6 mi Mozarthaus Vienna - 1 km / 0.6 mi Graben - 1 km / 0.6 mi Kärntner Straße - 1.1 km / 0.7 mi The preferred airport for Mercure Wien City is Vienna International Airport (VIE) - 18.8 km / 11.7 mi . Near St. Stephen's Cathedral.
Grab a bite from the snack bar/deli, or stay in and take advantage of the hotel's room service (during limited hours). Buffet breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM for a fee. Children aged 11 and younger eat free breakfast..
- Other
- Air conditioning
- Heating (free of charge)
- Additional services
- Dry cleaning service
- Laundry
- Laundry Service
- Lift
- Maid
- Reception
- 24-hour reception
- Concierge service
- Multilingual staff
- Porter service
- Safety deposit box in reception
- Entertainment
- Casino
- Disco / DJ
- Games room
- Shops in hotel
- TV lounge
- Parking
- Covered parking
- Nearby parking
- Parking
- Shuttle transfer
- Airport transfer
- Shuttle
- Pets
- Pets allowed
- Smoking
- Smoke detector
- Smoking not allowed
- Wi-Fi
- Complimentary Wi-Fi
- Services
- Banquet and event room
- Bike rental
- Breakfast in bed
- Café
- Car rental
- Cloakroom facilities
- Coffee machine
- Conference centre
- Currency exchange
- Doctor
- Fax/photocopier
- Fireplace
- Garden
- Hair dryer
- Hair salon / beauty centre
- Housekeeping
- Indoor pool
- Ironing equipment
- Library
- Luggage storage
- Medical service
- Meeting room
- Newspapers
- Public bathroom
- Room service
- Safe
- Sale of tickets
- Sale of tours
- Security
- Serviced office
- Shoe shiner
- Sun terrace
- Sun terrace
- Sun terrace
- Terrace
- Trouser press
- Wake-up call service
- Children
- Babysitting service
- Childcare
- Children´s entertainment
- Cot
- Bars
- Bar
- Coffee shop
- Coffee/tea in public areas
- Piano bar
- Snack bar
- Restaurants
- Breakfast buffet
- Kids buffet
- Rooms for events / banquets
- Gym and SPA
- Gym
- Hot tub
- Jacuzzi
- Massages
- Sauna
- Spa
- Activities
- Bike rental
- Golf course
- Skiing
- Snorkelling
- Accessibility
- Disabled access
- Facilities for people with disabilities
- Wheelchair access
- Wheelchair-accessible room
- Check-in/Check-out
- Deposit:
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- General
- Number of people: #{numberOfPersons}
- Floor: #{floorNumber}
- Tourism register number:
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- Our rentals include:
- Utilities
- Cleaning
- Admin fees and taxes
Good to know
About the deposit
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Some accommodation providers may require a deposit, which is not included in the price. This deposit will be payable upon arrival and refunded in full upon departure, provided that no damage has been caused.
Additional information
Key pick-up
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Taxes included in the final price
Any local tourist tax/resort fee has to be paid on spot directly by clients, if applicable Yes No
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Very good
Based on 1470 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for being in the heart of Vienna
Showing 5 featured reviews out of 1470 TripAdvisor reviews
R
Richard E
Glasgow, United Kingdom
14/05/2026
“Quiet, quiet, quiet !”
Very clean, bright quiet modern hotel with very easy access to the city centre. I cannot fault it. Rooms are a decent size with good facilities and very quiet.
A
Alla1403
Leeds, United Kingdom
07/05/2026
“Great stay”
Perfect stay for my friend and her family — thank you so much to Katharina Deyerizadeh and the team for looking after them so well! The beautiful surprise in the room with balloons and prosecco for my friend’s birthday was such a thoughtful and kind touch. I’ve also been told the breakfast choices … more
B
Barbara C
19/06/2026
“Nice hotel with an amazing location , close to all! 😀”
Nice and new hotel, amazing location and close to all. Very happy to find a surprise for our anniversary 🙂 Just for suggestion, it is better to find the fridge with at least 1 bottle of water, not empty. Price for breakfast too much high. For the rest all amazing and nice 😀
K
Kianoush H
26/07/2026
“Nice city”
Location is good. Rooms toward street is not sound isolated. Standard room are not price valued. Good food and shopping places.
Z
Zoe E
Mount Ommaney, Australia
26/06/2026
“Bed like concrete”
The most hard uncomfortable bed i have ever slept on and that’s from 61 years of experience. Easy solution would be to provide some mattress toppers. The pillows are also awful. Grim dated decor desperately needs an upgrade including a more modern TV Not really what i expected from the Mercure chai… more
The reviews shown have not been verified. Viajes El Corte Inglés, S.A. does not guarantee that they correspond to real users of the service nor does it assume responsibility for their content. More Info
9
Excellent
Based on 21 reviews
Service: 9
Cleanliness: 9
Room: 8
Facilities: 8
Location: 9
Breakfast: 9
Quality/Price: 8
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