Shahdag Hotel & Spa

“Should be a 5 star”

Where shall I start..... I booked thsi hotel upon a recommendation by a friend. The rooms are comfortable and have the comfort of a good five star hotel. I do n't think that you need to pay extra for teh Mountain view, both sides have mountain views and are great views. Breakfast is better than a… more

Where shall I start..... I booked thsi hotel upon a recommendation by a friend. The rooms are comfortable and have the comfort of a good five star hotel. I do n't think that you need to pay extra for teh Mountain view, both sides have mountain views and are great views. Breakfast is better than average but can be improved such as honey and cream proved can be local and slightly better quality. Else it was good. The biggest assest for this hotel, got to be it's staff. They all seemed happy and could not do more even if they tried. From the check in staff to reception staff, to waiters in the resturant and particularly the ladies making eggs(sorry I did not get their names so can't mention them by names but they were great). When we checked in , I enquired about the cable car as it was supposed to included in my booking according to the website that I booked through. Information on that website was out of date but he reception staff ( I think his name as Samir) gave us that complimentry. Later on the next day , we asked (I think her name was Kamilla (I am not sure )) who confirmed with Samir and organised that cable car. During this time we had missed our shuttle bus so she got us a taxi that we dd not pay for. Last two days that whole area had internet issues (beyond hotel control) I went to reception and wasn't happy that internet was poor. Sevinc from the recption appologies and even offered me hotspot from her personal mobile phone. This is way over and above expected of the staff. These small but significant gestures showed the staff who are working over and above the job description make this organisation successful. We also ate their restaurants, food portions are smaller but reasonably priced. Good taste. It is better to eat in this hotel or resturants within walking distance rather than the ones that the tourist guides take you. Their health centre and spa is good. Basic but good gym. Great pool, sauna and turkish hamam. Would I come back here? probably (If I come back to Shahdag again in near future)

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“Good experience”

We stayed at the hotel between Christmas and New Year as part of a family skiing trip. If you can accept the fact that this is a busy and working ski hotel and not a 5 star hotel like you might find in Dubai, it has almost everything you need for a good stay. Breakfast is really nice and there’s e… more

We stayed at the hotel between Christmas and New Year as part of a family skiing trip. If you can accept the fact that this is a busy and working ski hotel and not a 5 star hotel like you might find in Dubai, it has almost everything you need for a good stay. Breakfast is really nice and there’s enough space. The gym is small but functional, unfortunately it doesn’t open before 8am which can make it tricky to coordinate your day. The pool is small but very clean and there is a lovely spa. Ski hire and lessons are really easy to set up as are passes and there were a lot of stay on hand to help. I would advise you to book your lessons before you arrive to avoid disappointment. Lockers for ski equipment are also easy to rent and staff are close by to help. The rooms and food were good and staff were very responsive to requests. However, it’s good to research what is on site before you arrive as location is somewhat isolated. I would recommend stopping at a supermarket on the way to stock up on snacks or other small items that might not be available on hand. The staff do work hard at the hotel and are trying hard to get it right, which isn’t something i would add without really seeing it in action every day.

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