Axel Hotel Berlin - Adults Only

“Fantastic location, good value for the location, wheelchair accessible (ish)! Why the bad reviews?”

First of all, this hotel is a NEAR PERFECT location - right between the end of Tauentzienstraße and the edge of Berlin's gay village. Walk one block north, U-Bahnhof (underground station) Wittenbergplatz is in front of you (which is on line U2, which is one stop from Zoologischer Garten, where the… more

First of all, this hotel is a NEAR PERFECT location - right between the end of Tauentzienstraße and the edge of Berlin's gay village. Walk one block north, U-Bahnhof (underground station) Wittenbergplatz is in front of you (which is on line U2, which is one stop from Zoologischer Garten, where the S-Bahn trains from the airport go), and Berlin's biggest department store, KaDeWe, is to your left. Walk one block south, one of Berlin's most popular gay bars (Prinzknecht) is on your right. If visiting anything else in Berlin, there's a nice little café/bakery where you can grab your lunch to go and then go get the U-Bahn... The hotel is linked to a nice Georgian restaurant ([Madloba] unusual - to me, that's a plus point). Pretty deserted, but can't see why - the food's delicious, reasonably priced, and the service is good. In the same room, in the mornings, the hotel has breakfast. Breakfast is OK, though the spread is rather limited, but more than enough for a decent breakfast. They also offer à la carte cooked items (though I didn't partake, so can't comment on how good they are, if they're cost extra, or what). The hotel seemed clean and everywhere was well-kept. The rooms are accessible, to a point. There's grab rails by the toilet and a wheel-under sink. That makes it good enough for a short break, as far as I'm concerned. There is TECHNICALLY a roll-in shower, but no grab-rails by the shower, no fixed seat (there's a moveable shower stool, which, someone partially-ambulant or someone travelling with an able-bodied companion might be able to make use of), nor any shower curtain to put around a wheelchair to shield it from getting wet whilst you showered (though, again, if you're travelling with an able-bodied companion, not an issue, as they could take it out the bathroom for you). To make it an ideal accessible wet-room would be an expensive investment for the hotel, and would require an ENTIRE rebuilding and re-plumbing of the room (swapping the toilet and the shower around so they could fix a fold-down seat by the shower and have a fixed grab rail by it to enable an easy transfer). However, like I said, for a break of a few days, the shower is not really an issue... Housekeeping was also good - your room was always immaculate when you got back after being out. So, weighing up the great location, good restaurant, decent breakfast, excellent cleanliness, OK wheelchair adaptions, with the reasonable price, I would say the Axel Hotel in Berlin is a great option.

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“Enjoyable stay”

I have just checked out after spending three nights at Axel Berlin Hotel, and overall I had a very pleasant stay. As with all Axel Hotels I've visited, the staff were warm, welcoming, and genuinely friendly. One of the highlights of my stay was seeing Nereida again. I first met her at Axel in Gran … more

I have just checked out after spending three nights at Axel Berlin Hotel, and overall I had a very pleasant stay. As with all Axel Hotels I've visited, the staff were warm, welcoming, and genuinely friendly. One of the highlights of my stay was seeing Nereida again. I first met her at Axel in Gran Canaria, and after not seeing her for the last couple of years, I'd often wondered what had happened to her. It was such a lovely surprise to find her doing well and still working for the Axel brand. She really is a credit to the team. I was required to pay a €150 refundable security deposit on arrival which was explained in my booking confirmation but I would have preferred the option of simply leaving my credit card details instead. I also wasn't aware that the Berlin city tax wasn't included in the price I paid through Booking.com, although that's probably on me for not checking the booking details more carefully beforehand. My previous stay at Axel Berlin was in 2018, and while the décor hasn't changed much and is beginning to look a little tired in places, the hotel is spotlessly clean and most importantly, I had a comfortable night's sleep every night. If I visit Berlin again, I would happily stay here. It's a hotel brand I know and trust, and the warmth and professionalism of the staff make it a place worth returning to.

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“Incredible service at a mid hotel”

I wanted to write this review to praise the incredible staff at the Axel Berlin. As others have mentioned, the hotel itself is a bit tired and could use some updating. It was also disappointing to find that the sauna was closed, which falls a bit short of the expectations set by the website and ma… more

I wanted to write this review to praise the incredible staff at the Axel Berlin. As others have mentioned, the hotel itself is a bit tired and could use some updating. It was also disappointing to find that the sauna was closed, which falls a bit short of the expectations set by the website and marketing. That said, those shortcomings were more than outweighed by the outstanding service. A special thank you to Kevin, the front desk manager, who very graciously offered to move me to a different room when I wasn’t happy with my original one. He took the time to listen to my concerns and did everything he could to make sure I felt taken care of, which I really appreciated. He, along with the rest of the team, went above and beyond to ensure I had a genuinely enjoyable stay despite the hotel’s shortcomings, and I can’t thank them enough for their kindness, professionalism, and exceptional hospitality.

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“Lost its Glamour”

No way in the world can this hotel, which has its Special uniqueness for gay men, CAN KEEP A GRADE OF 4 STARS. The place is archaic, rooms are run down and NOT suitable for a stay. No closets, nothing in the room set-up is for a stay, Unless one's only purpose is the mingeling and interact with oth… more

No way in the world can this hotel, which has its Special uniqueness for gay men, CAN KEEP A GRADE OF 4 STARS. The place is archaic, rooms are run down and NOT suitable for a stay. No closets, nothing in the room set-up is for a stay, Unless one's only purpose is the mingeling and interact with other guests ... ie: a Drop Down soap and condoms are amoung the amenities. Some of the hotel facilities are under renuvation for ages - Not reasonable! They offer a special deal for breakfast for 14.5 euros and they even dare to call it a queens' feast. It is embarrassingly poor and doesn't worth it. Primitive Elevator! All to all this place is a sleep over Boardel. I stayed there a few time over the years... It is not what it had used to be. Far from it... Great location is (for Gays).

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“Clean and comfortable but in need of a refresh and too dark”

I think we had higher expectations. Firstly, the staff are all great. Every member of reception was super friendly and chatty, they are awesome. The hotel has a great location in Berlin with most things being accessible either on the U Bahn trains or by walking. Noise was never an issue for us. W… more

I think we had higher expectations. Firstly, the staff are all great. Every member of reception was super friendly and chatty, they are awesome. The hotel has a great location in Berlin with most things being accessible either on the U Bahn trains or by walking. Noise was never an issue for us. We were disappointed that the hotel spa facilities were closed, we weren't told in advance of this. The room was spacious with some nice touches, but it did feel a little tired in places. The hotel overall felt a little tired at times, a little dingy. I think it would benefit from a refresh or redesign to make it a little less dark.

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