Ibis Styles Sarajevo

“Heart of Sarajevo❤️”

The best hotel in Sarajevo where you always want to comeback! Staff is the biggest credit to this place very friendly and welcoming. Specious lobby with original design where you can relax and enjoy cup of tea or coffee is traditional Bosnian corner. Cosy restaurant serving delicious breakfast. Roo… more

The best hotel in Sarajevo where you always want to comeback! Staff is the biggest credit to this place very friendly and welcoming. Specious lobby with original design where you can relax and enjoy cup of tea or coffee is traditional Bosnian corner. Cosy restaurant serving delicious breakfast. Room is extremely big and comfy only thing is I wish to improve us to have a walk in shower as personally not fun of bathtubs))) Spotless cleaning service and any orders yon asking for coming in a minute what I didn’t see in most of 5 star hotels! Although this property is 4 star the star number 5 working at the reception: Alina will make sure you welcomed warmly and feel there at home! She truly made our stay extra special from the moment we entered hotel! Thank you for another fantastic holiday and see you next time.

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“Close to the Airport, but Lack of Transport to Old Town is a Challenge”

Location: Near the Sarajevo Airport, a shopping centre an other conveniences. Rooms: The rooms are spacious and provide plenty of drawers and hanging space for clothes. The beds are very comfortable. The bathroom is a good size and has all the usual conveniences with a rainfall shower and a hand … more

Location: Near the Sarajevo Airport, a shopping centre an other conveniences. Rooms: The rooms are spacious and provide plenty of drawers and hanging space for clothes. The beds are very comfortable. The bathroom is a good size and has all the usual conveniences with a rainfall shower and a hand held unit. The TV has a number of multi-language channels, including English, for news, sport, business and entertainment. The air conditioning should be variable but it didn’t work for me. There is a small desk and a number of power points but no USB ports. The power points stop working when you remove your card from the slot - this means you can’t charge devices when you go for breakfast, the gym, etc. Amenities: The breakfast is very good with a wide range of selections of eggs, sausages, cereals, cold meats and cheeses, salads, pastries and breads. At times the juice machines were empty of specific juices and the coffee machines could be temperamental but these were small problems. The Wellness Centre is very good. The gym has free weights, cable machines, cardio machines, etc. (it could do with more frequent cleaning, especially the stretching mats). The pool is popular with guests and there are two saunas (traditional and infra-red) although they weren’t switched on when I visited some times - quite cold in the middle of winter!. Massages can be booked for this space. Reception is quite large (although the swing chairs can not only be annoying, they take up a lot of space when the kids are swinging on them). There is an ATM in the foyer. There are two cafes - one on the ground floor which was great and one on the 15th floor which was far from great. The breakfast dining area is located on the ground floor. Services: Checking in and out was easy. Staff dealing with problems was not. When I went to complain of the rude service of the waiter on the 15th floor cafe, the staff knew who I was talking about before I described him, rolled their eyes, gave each other a knowing smile and advised me to make a complaint through a review. I was quite surprised as Accor staff usually deal with problems rather than recommend a criticism be made in a review. Taxis are hard to come by and the most the staff do is repeatedly phone a taxi number. Given the proximity to the airport, I would have thought an arrangement with taxis would be in place. In order to ensure I could get to the airport for my next flight, I booked a premium service independently and had a car and driver arrive on time. I recommend this if you are not driving in the city. Value for Money: It is good value for money, however the lack of transport to and from Old Town make a more expensive yet central hotel a better option for tourists wanting to see the significant history of this city. Overall Comment: While the hotel is good and provides some good services. The rudeness of a waiter on the 15th floor cafe was exceptional. Aggressive answers to questions, rude and sharp questions to the guest, flinging the menu on to the table and walking away - I eventually left when he never returned to take my order (he was prioritising chatting with the girl behind the cafe bar). I complained to the hotel staff but they were reluctant to do anything beyond the recommendation to complain in a review. On the other hand, the young woman on the ground floor cafe (afternoon and evening shift) was excellent. Nothing was too much trouble, she was everywhere all at once, very efficient, friendly and hospitable. She is an asset to the hotel and could teach service skills to some people.

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