Fairmont Rio De Janeiro Copacabana

“Breakfast service”

Marcio was very helpful especially with finding me what I needed

“Amazing Stay & Wonderful Staff! Thank You Bruno & Maurice!”

Stayed at the Fairmont Rio Copacabana for 5 days and it was fantastic from start to end. They help with airport transportation for an additional cost, which made my friends and I feel safer. Bruno and Maurice at the concierge entrance made the whole trip. They greeted us every single day, remembere… more

Stayed at the Fairmont Rio Copacabana for 5 days and it was fantastic from start to end. They help with airport transportation for an additional cost, which made my friends and I feel safer. Bruno and Maurice at the concierge entrance made the whole trip. They greeted us every single day, remembered us, and gave us recommendations tailored to what our group actually liked to do. That kind of genuine hospitality is rare and it made us feel so welcome the entire stay. 10/10 stay and worth the price!

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“Great Hotel!”

Overall a great experience! We had some issues with our room but they were able to get things fixed right away. Everyone was very accommodating and service was outstanding! Kezia, our waitress at the GOLD lounge went above and beyond to accommodate some of my requests. She was attentive, sweet and … more

Overall a great experience! We had some issues with our room but they were able to get things fixed right away. Everyone was very accommodating and service was outstanding! Kezia, our waitress at the GOLD lounge went above and beyond to accommodate some of my requests. She was attentive, sweet and always checked on us, to make sure we had everything we need for our delicious breakfast. The Salon at the property have one of the most knowledgeable hairdressers I ever had, my hair turned out great and I am so happy, Thank you Giselia, you are AMAZING!!! I recommend this hotel, and check out their Beach Club, delicious food, great vibes and of course one of the most beautiful views you will ever see from Copacabana and Forte de Copacabana! Also check out the restaurant inside the hotel, great food and they are a Michelin Star Restaurant

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“Excellent staff and disappointment management”

The hotel is in a fantastic location, the breakfast is excellent, and the vast majority of the employees were friendly, professional, and attentive. I would especially like to recognize Maria da Saúde and Rosângela from Housekeeping. They took exceptional care of our room throughout our stay, and … more

The hotel is in a fantastic location, the breakfast is excellent, and the vast majority of the employees were friendly, professional, and attentive. I would especially like to recognize Maria da Saúde and Rosângela from Housekeeping. They took exceptional care of our room throughout our stay, and their kindness, professionalism, and attention to detail truly made a difference. They deserve to be recognized for the outstanding work they do. I would also like to recognize Renata at the Front Desk. She was extremely professional, courteous, and genuinely helpful throughout our stay. Unfortunately, our experience with Veronica, who appeared to be the Front Desk supervisor, was the opposite. From the moment we arrived, she barely acknowledged us, avoided even basic eye contact, and came across as arrogant and dismissive. Her attitude was completely inconsistent with the level of hospitality expected from a luxury hotel. When we arrived, we were told that breakfast was included in our reservation. Three days later, we were informed that this had been a mistake. As a result, we were embarrassed twice at the entrance to the restaurant over an error that was entirely the hotel’s responsibility. To their credit, the hotel finally acknowledged the mistake and corrected it on our last day, confirming that breakfast was indeed included. However, the unnecessary embarrassment should never have happened. We stayed for nine nights, and because our flight didn’t depart until 10:30 PM, we asked to pay for a half-day late check-out. We were told it could not be confirmed due to availability. To avoid the uncertainty, we paid almost US$600 for an additional night just to keep a room until 6:30 PM. Even after paying for a full extra night, we were informed that we would have to change rooms because our current room was needed for another guest. After nine nights at the hotel and paying for an entire extra day, management still made no effort to let us remain in the same room for just a few more hours. That lack of consideration was extremely disappointing. I would also like to mention that Room 1234 is in need of renovation, especially the bathroom. Although Housekeeping kept it spotless every day, the visible wear, deteriorated grout, gaps between the tiles, and aging finishes are simply not what anyone would expect from a luxury hotel. Luxury hotels are defined not only by beautiful facilities but by exceptional hospitality. While the staff consistently delivered excellent service, the management’s lack of flexibility, communication, and guest care prevented this from being the luxury experience the Fairmont brand promises.

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