Hotel Fasano Sao Paulo

“Amazing hotel in São Paulo!”

WHAT AN AMAZING HOTEL! I always stay in FASANO JARDINS when I travel to São Paulo. Near Shopping Jardins (with amazing restaurants!). The staff is amazing, cleaning is amazing, they always offer some kind of "gift" to the guests, breakfast is really good and both restaurants inside serve EXCELLENT … more

WHAT AN AMAZING HOTEL! I always stay in FASANO JARDINS when I travel to São Paulo. Near Shopping Jardins (with amazing restaurants!). The staff is amazing, cleaning is amazing, they always offer some kind of "gift" to the guests, breakfast is really good and both restaurants inside serve EXCELLENT FOOD.

less

“Understated elegance”

Really liked the place - from the lobby to the rooms, all oozed understated elegance. The hotel is *tiny* with only 4 rooms on each floor, but it also means you get well looked after. Room service was top notch Italian fare. I had arrived early before check-in and they were very generous with the … more

Really liked the place - from the lobby to the rooms, all oozed understated elegance. The hotel is *tiny* with only 4 rooms on each floor, but it also means you get well looked after. Room service was top notch Italian fare. I had arrived early before check-in and they were very generous with the shower facilities in their spa. Security was tight, so not a problem there. Again, lovely little place.

less

“Resting the senses”

Wonderful location. One of the highlights is: the breakfast room and balcony are as quiet as a library. Thank you Fasano! Truly truly elegant. No piped in music anywhere, the epitome of elegance.

“Surprisingly average service for a luxury hotel”

The Fasano in Jardins is a beautiful hotel with spacious, well-appointed rooms. Just don’t expect 5-star service. The good: The hotel is in Jardins, a very beautiful, lush, fancy part of town, with excellent restaurants and high-end shopping. The hotel rooms were very spacious, clean, and quiet. … more

The Fasano in Jardins is a beautiful hotel with spacious, well-appointed rooms. Just don’t expect 5-star service. The good: The hotel is in Jardins, a very beautiful, lush, fancy part of town, with excellent restaurants and high-end shopping. The hotel rooms were very spacious, clean, and quiet. The beds were fairly comfortable although they could have used a heavier comforter as the room was quite cold, even with the A/C off. Snacks awaited our arrival; however they disappeared the next day and were replaced with different snacks, which were delicious, but they should have left the original snacks which we had planned on eating. The bedside tables had USB ports which were convenient for charging a mobile phone. The room had automated blackout shades with two settings: completely closed or completely open. That was a big fail in design as it did not allow for just a bit of light to come into the room, which some might find preferable for sleeping. The room had the other usual amenities such as a desk, safe, closet, Nespresso machine, and well-stocked minibar. The Nespresso machine was not performing optimally, though, as the coffees it produced were barely warm. The bathroom was spacious enough and well-lit. The towel rack was heated. The room’s best feature was the shower. It was a top 5 shower, in our experience. It allows the user to turn on and adjust the temperature without getting soaked and splashing outside the shower. It had good water pressure and stream, a handheld shower head, and excellent temperature control. The only thing missing in this shower was a hook or rack for the towel inside the shower, for drying off before stepping out into the cold. The common areas were classically beautiful and comfortable. The elevators had excellent safety features, allowing guests to only go to their floor or the common areas like the restaurant and spa. The indoor pool and hot tub overlooking the city were a wonderful place to unwind. The steam room was excellent. The continental style breakfast was impressive. It included fresh fruit, juices, yogurts, granola, charcuterie, cheeses, and an assortment of breads. We had intended to book the breakfast-included rate, but in our haste to reserve during the drive into the city (São Paulo was not originally on the itinerary but our plans for Ilha Grande were foiled by cancelled transportation due to poor weather), we unintentionally didn’t; however they did not charge us for the breakfast. The bad: Impeccable service should be the feature that sets a hotel of this caliber apart and above all the others. While the staff were generally friendly and professional, the concierge service at the Fasano left much to be desired. Having arrived hungry, we asked for a lunch recommendation while we waited for our rooms to be ready. They directed us to a restaurant that was closed. We asked for help getting tickets and a VIP experience to a soccer match the next day. Hours later, there was no response so we called and reminded them. Their response was to send a link to the website where we could buy the tickets ourselves. At 6p, we asked for dinner reservations at any of a handful of restaurants. They told us they would let us know when they confirmed a reservation. After waiting two hours, we called and they told us they couldn’t get a reservation anywhere. They told us that we should have requested reservations before 7p, despite the fact that we asked for their help at 6. We ended up making our own reservations. Later that evening, we had drinks and dessert at the Baretto jazz club, which is part of the hotel. They had a promotion that offered free dessert for Amex Platinum members; however, I noticed later that dessert had been charged. This is, unfortunately, not an uncommon experience in Latin America, where partnerships with Amex are advertised and then not honored, or the merchant requests the customer use an alternate credit card to close out the bill. The service at a hotel of this caliber should be exceptional. Unfortunately, the Fasano was been overpriced disappointment. It was, at best, an average experience for a 5-star luxury hotel.

less