Barceló Royal Beach – All Inclusive

“Good Family Stay, but Not Quite a 5-Star Experience”

The room size was very good for a family with one child. The bathroom was spacious as well, and the balcony was large and comfortable. We stayed on an all-inclusive basis, and the food in the main restaurant was at the level we expected from a hotel of this category, with a good enough variety and… more

The room size was very good for a family with one child. The bathroom was spacious as well, and the balcony was large and comfortable. We stayed on an all-inclusive basis, and the food in the main restaurant was at the level we expected from a hotel of this category, with a good enough variety and quality. However, there are several areas that need improvement. The food at the pool bar was quite mediocre, and the cocktails tasted noticeably watered down. We also expected much more from the entertainment and animation program. The biggest disappointment was the pool towel policy. Towels are apparently only provided until 12:00 noon. If you prefer to sleep a little longer during your holiday, as we sometimes do, you can end up without a towel for the pool for the entire day. Considering that the hotel does not have its own private beach, this policy is very difficult to understand and, in our opinion, not acceptable for a 5-star resort. Overall, we had a good stay and there are many positives, particularly the spacious accommodation and the main restaurant, but some aspects of the service simply do not meet 5-star expectations.

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“Good family holiday”

We arrived late at night. Receptionist was pleasant and check in was easy and they handed us bags which had a sandwich, water bottle and fruits. The night porter helped with taking the luggage to our room. Some of the reception staff are very young and English is not spoken. I can understand langu… more

We arrived late at night. Receptionist was pleasant and check in was easy and they handed us bags which had a sandwich, water bottle and fruits. The night porter helped with taking the luggage to our room. Some of the reception staff are very young and English is not spoken. I can understand language barriers for sure. The cleaning ladies who tidyied and cleaned our room daily were fantastic. For a 5 star hotel the variety of food offered was very limited and food was repeated couple of times but we always found something to eat. We preferred the lunch snacks daily served at the pool bar in the afternoon. Dinner service is stopped at 9.00pm which was quite early. We enjoyed walking down to the beach daily for a evening swim but had to rush back as we didn't want to miss dinner service. Drinks stopped serving at bars at 11.00pm and sometimes the staff are hassled for drink service after 11.00pm. The staff work very hard but they get paid very little so try to tip them when possible. The common areas are always cleaned and kept tidy. The coffee at the restaurants are not very good. Coffee served at the lobby bar is very good. The hotel is connected to a mall which was great to walk around and buy things if required. The hotel is situated in a good location. 3 minute walk to the beach and 6 minutes to flower road. Thankfully not too noisy to sleep through the night. We had to check out at 11.00am. We requested a courtesy room to shower and get ready for evening pick up for our flight. The courtesy room even though was free to use. It smelled very bad and not maintained well. I hope they improve the quality of the room. Overall we had a very comfortable holiday with the family.

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“Allergies second review”

2nd review of this hotel, 1st was explaining how difficult it has been trying to navigate the allergy cards (celiac). Despite speaking to 2 members of staff and a jet2 rep. Today however I have spoken to guest relations and a manager. The manager (Pavel) was indeed very helpful, he has suggested be… more

2nd review of this hotel, 1st was explaining how difficult it has been trying to navigate the allergy cards (celiac). Despite speaking to 2 members of staff and a jet2 rep. Today however I have spoken to guest relations and a manager. The manager (Pavel) was indeed very helpful, he has suggested before meals to ask what i can eat. I know this is what allergy cards are for but the ingredients have changed. I am hoping for an easier more enjoyable 2nd week stay. On a more positive note the lady who cleans our room is fantastic. Best cleaner we've ever had at any hotel. I will of course update as I believe truthful reviews help plan for great holidays!

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