Hotel Laguna Park & Aqua Club

“Its just a good hotel”

We have been visiting Sunny Beach for the last 15 years (approx) lol and spent our first couple years at other hotels but Laguna park was the best not just for us but for the kids too, when we first went there was a small slide in the middle of the pool that was it, over the years the hotel has imp… more

We have been visiting Sunny Beach for the last 15 years (approx) lol and spent our first couple years at other hotels but Laguna park was the best not just for us but for the kids too, when we first went there was a small slide in the middle of the pool that was it, over the years the hotel has improved by what i would say 100%, with its aqua slides ect ect. The food is slightly better although I think im beginning to look like chips and onion rings lol. For a person who has visited Laguna park in both the height of the season and the back end I carry on enjoying it, The only let down for Sunny beach is that the shops and restaurants start to close down halfway through September BUT BUT there is still plenty of places to visit. The only complaint I had was The reception staff required a little bit more training in customer service. On arrival we had to remind the girl we was stood at the desk for a reason (to book in) as she kept walking away and talking with someone else, on our second week we complained to the reception that our air condition had turned warm to be told that it had been turn over as customers complained they was cold, ( why didn't the customers turn their air con off in the room ) I explained my husband had been diagnosed with cancer and has had a lot of treatment for this and he uses medication to prevent hot sweats caused by his treatment, The girl shrugged her shoulder and said i could have a fan. the advert for the holiday said air conditioned rooms, But after all of this I would still go back to Laguna Park Please please please Management train your staff ( all staff ) in customer care, you have staff more interested in their mobile phones than serving especially at the bars. People complained this year about reserving their sunbeds before 9am and having their towels removed, all you need to do is stay with your beds till after 9am, People complained about the food not hot enough, mine was OK but if you want there is a microwave next to the toasters you could use, People complained about the lifeguards whistling, well its their job to keep everyone safe, people running , diving, and jumping in the slide pool warrants a whistle, People complained about loud music I only know of the music from the night entertainment that finished at 10pm...not very late is it...What i witnessed in September this year was plenty of children taken out of school to holiday and bear in mind we are 2 hours ahead so 10pm is not that late when realistically it was 8pm....JUST SAYING...lol...all in all Laguna park is one of the best hotels in Sunny beach if you don't think so you want to try Sun Palace...lol now that was an experience. I hope everyone found a good thing about their holiday and I hope going into the Euro coin does not spoil it in January, I hope you all return one day as Laguna is always changing for the best, as for the eye sore of the derelict building opposite, there is no plans as such but if there is I hope it wont become a night club , fair ground or anything that will disturb a stay in Laguna, I hope I haven't upset any one doing this review, but a bit of criticism is good for business and sole, till the next time have a good one Craig

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