Hotel & Spa Diamant Residence - All Inclusive

“Diamant Residence”

Very nice stay on sep24. Hotel very clean at all areas. Nice Staff. Excellent location: shops in close vicinity, bus stop, turist train to Nessebar old town. Walking distance good and clean beach, sunbed rent 10 bgn. Water temperature 23C (hotel pool 19C). Room's sound isolation very good. Variety … more

Very nice stay on sep24. Hotel very clean at all areas. Nice Staff. Excellent location: shops in close vicinity, bus stop, turist train to Nessebar old town. Walking distance good and clean beach, sunbed rent 10 bgn. Water temperature 23C (hotel pool 19C). Room's sound isolation very good. Variety of food medium. Quality of food very good. Nice overall atmosphere.

less

“Superb! Would visit it again for sure! Excellent for kids”

We visited the hotel several times before we had a child, so I didn't pay much attention to the child facilities, but we were very pleased with the hotel. At the end of June, we stayed for a week with our 11-month-old boy. We were accommodated in a two-bedroom apartment with a small living room, a … more

We visited the hotel several times before we had a child, so I didn't pay much attention to the child facilities, but we were very pleased with the hotel. At the end of June, we stayed for a week with our 11-month-old boy. We were accommodated in a two-bedroom apartment with a small living room, a bathroom and a very large terrace. The bedrooms were quite spacious, and the living room was small but sufficient for the baby to play. For our child, they offered a crib, changing table, high chair, bathtub on a stand, step stool for the sink in the bathroom, child seat for the toilet, and a foldable summer stroller. Everything was in a perfect cindition .The apartment was very clean, with nothing worn out or broken, very nice and modern. Often at seaside hotels, I've had issues with hot water or water pressure, but here there were no problems - super strong water pressure and we had our own water heater, which was enough for three adults and one child without any issues. The room also had a brand-new kettle, unlike the rather unpleasant ones I've encountered elsewhere. There was air conditioning and a TV in every room. The food was on an All-Inclusive basis. Breakfast at the restaurant offered quite a variety, very delicious. There was a snack bar in front of the restaurant, making sandwiches and, if I'm not mistaken, waffles/pancakes. Very good lunch. For dinner they offered different themed menus - Italian night, Bulgarian night, seafood night, etc. The food was tasty and plentiful. There was an animation team with various schedule. In the evening, there was a children's disco at 8:30 PM, which my son insisted on attending. The children enjoyed dancing with the animators and they had fun. After that, there were quizzes and games for adults. By the pool, there was a climbing frame with slides where we spent some time, and the little one played. I think there was also a room with PlayStations, but I'm not sure; I heard about it from some children. Overall, I am very satisfied with the hotel, the staff, and the food. I had slight concerns about the distance to the beach, but we got there very quickly, and the concerns quickly disappeared. In conclusion, we really liked it, the conditions for a child are excellent, and we have booked another week for August. One of the best hotels on Bulgarian coast.

less

“Poor communication skills and seeming indifference.”

Diamant Residence is a comfortable and accommodating hotel offering many amenities, such as a spa and a pool. The staff is generally cooperative; however, communication is sometimes difficult due to limited English proficiency among some employees, which occasionally led to awkward situations. Most… more

Diamant Residence is a comfortable and accommodating hotel offering many amenities, such as a spa and a pool. The staff is generally cooperative; however, communication is sometimes difficult due to limited English proficiency among some employees, which occasionally led to awkward situations. Most of the workers were also surprisingly indifferent and seemed like they did not want to be there. The hotel rooms were comfortable, though the air conditioning was ineffective and the toilet had some issues. Aside from that, the rooms were well-maintained and cozy. The food was surprisingly dry and low-quality for a so-called 4-star hotel, although the variety certainly isn't lacking. The entertainment department was exceptional—especially Max—and I enjoyed the activities they hosted. Overall, the main drawback was communication with staff and poor quality of the food; otherwise, it was a good experience

less