Hotel Orlovetz

“Lovely hotel”

Stayed for a week in Feb for skiing with family. Hotel and room was lovely and clean. Staff were pleasant. Room was very warm but we just opened the door to the balcony. Towels changed each day and beds made. Breakfast was a let down. Hot food was cold unless you had omelette or crepes, but this m… more

Stayed for a week in Feb for skiing with family. Hotel and room was lovely and clean. Staff were pleasant. Room was very warm but we just opened the door to the balcony. Towels changed each day and beds made. Breakfast was a let down. Hot food was cold unless you had omelette or crepes, but this meant you had to wait in line. I did ask if they had a microwave but the girl just pointed to the kitchen and said cooker? Also they need to invest in a bigger toaster. A two slice toaster really isn't big enough. Both my daughter and myself went for a message in the spa, and it was worth it. Pool is small but if you just want to relax after a days skiing its grand. Bus runs every morning to the slopes, we never waited more that 5 min and again in the afternoons. Would I stay again, we probably would.

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“Wonderful hotel with lovely staff, food, spa and views of mountains.”

Myself and my two children staying here for a week of skiing. Everyone of the staff are super helpful and friendly. The hotel is very nicely presented and clean. It deserves its 5 stars. Spa is super also. Had a massage and was very nice. The sunset this morning at breakfast was breathtaking. Food … more

Myself and my two children staying here for a week of skiing. Everyone of the staff are super helpful and friendly. The hotel is very nicely presented and clean. It deserves its 5 stars. Spa is super also. Had a massage and was very nice. The sunset this morning at breakfast was breathtaking. Food is delicious also. We would come back here again for sure.

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“Over priced and not 5 star service”

Having been to Pamporovo many times and stayed in The Orvelets at least 4 times I feel that the standard is dropped . In particular 1. Food in Orvelets , poor selection, cold , staff friendliness not good. As mentioned we complained to management and they let us eat in the Perilik, where the food… more

Having been to Pamporovo many times and stayed in The Orvelets at least 4 times I feel that the standard is dropped . In particular 1. Food in Orvelets , poor selection, cold , staff friendliness not good. As mentioned we complained to management and they let us eat in the Perilik, where the food selection is far more extensive and most warm ( I know Bulgarian food is never hot) . Great salad bar and desert selection. The staff were more attentive and friendly too. 2. Shuttle bus from Orvelets not as good as previous. Often full from Perilik pick up , often waited 30 minutes or more on some days . 3. Rooms had coffee pod machines and came with 2 coffee pods that were replenished each day. On check out they charged 7euro for coffee except for the first two. They said it was mentioned on the mini bar taffif , but that’s not clear. So felt very disappointed considering its 5* hotel. They also provided a complementary bottle of water the first day that was clearly marked as complementary but then nothing on the following days, for a 5* hotel I think it’s below standard not to provide Guests with water. Even at dinner there was not water provided, you had to purchase. Overall I feel Pamporovo has become very expensive and not value for money. I think next year we will be looking for a different resort.

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