YWCA Hotel

“Excellent hotel service”

⭐⭐⭐⭐⭐ I had a wonderful stay at hotel Willo and was impressed by every aspect of my experience. The location was excellent, and one of the highlights was the incredible view overlooking the stadium for FIFA world cup 2026. Staying on the 10th floor gave me a spectacular vantage point, especially … more

⭐⭐⭐⭐⭐ I had a wonderful stay at hotel Willo and was impressed by every aspect of my experience. The location was excellent, and one of the highlights was the incredible view overlooking the stadium for FIFA world cup 2026. Staying on the 10th floor gave me a spectacular vantage point, especially in the evenings. The rooms were clean, comfortable, and well-maintained. I particularly appreciated having access to the kitchen facilities, which made my stay even more convenient and enjoyable during my two days. The atmosphere throughout the hotel was welcoming and relaxing. The staff provided excellent service, and the reception team was always friendly and helpful. A special thank you to Onella, who was exceptionally warm, professional, and welcoming from the moment I arrived. Overall, the hotel offered great value, excellent amenities, beautiful views, and outstanding customer service. I would happily stay here again and highly recommend it to anyone visiting the area. Grace Chabuka

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“Could not have been more pleased”

This is a great place to stay; not only does it support a greater cause as a social enterprise but the rooms are always clean, quiet, and comfortable. I wish there was a Hotel Willo in every city and I hope that it remains an affordable option in Vancouver as it is in an increasingly unaffordable c… more

This is a great place to stay; not only does it support a greater cause as a social enterprise but the rooms are always clean, quiet, and comfortable. I wish there was a Hotel Willo in every city and I hope that it remains an affordable option in Vancouver as it is in an increasingly unaffordable city!

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“Lots of good Intentions at Willo”

Nice location, friendly helpful staff. Decent room, which was a bit small. Way to expensive.

“Not the best experience unfortunately”

While I love this initiative, my stay at Willo was not great. I booked a room with a private bathroom, and while the bathroom was modern and nice, the room itself was tiny and absolute bare bones. The bed was fine, the curtains reminded me of a dorm room (block out curtains only, no sheer curtains)… more

While I love this initiative, my stay at Willo was not great. I booked a room with a private bathroom, and while the bathroom was modern and nice, the room itself was tiny and absolute bare bones. The bed was fine, the curtains reminded me of a dorm room (block out curtains only, no sheer curtains), the wires from the TV and other electrical equipment were glued to the wall and the glue was peeling off, and there were no tea/coffee making facilities in the room (only downstairs in the lobby). The bathroom sink is located outside the bathroom (it's next to the fridge in the room itself), which doesn't make sense to me. There is no restaurant onsite which meant no breakfast or room service (which is honestly not that big if a deal to me, but might be important for others). The hotel lobby seating area was gross. There are cream coloured couches that were so dirty and stained and felt sticky in some areas, it was just a bit yuck. Then to top it all off, the smoke alarm in my room went off the first night I was there and the staff couldn't fix it and maintenance had already left for the day. A staff member tried to fix it but couldn't, so I decided to leave and check in to another hotel at 11:30pm, which was stressful and inconvenient. Thankfully, I was given a full refund for my stay as I didn't even end up staying there one night. The reason I gave 3 stars is because the staff are really lovely and helpful, the hotel itself is located on a great area (walking distance to Gastown and Yaletown), and the price was the most budget friendly I found. If you're not into anything fancy and are traveling alone, Willo is ok. The standard rooms are a very tight squeeze for a couple, though I'm not sure if there are bigger rooms available. Sorry to say, but personally, I wouldn't stay at Willo in the future unless I was desperate.

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