The Pearle Hotel & Spa, Autograph Collection

“World class property with unparalleled service, views and dining.”

Our family has travelled to various Marriott and non-Marriott properties around the world. To give this review some context, we have stayed at properties such as the New York City Marriott Marquis, the JW Marriott Desert Springs and Spa in Palm Springs, the Glam Hotel in Via Nazionale (Rome), the G… more

Our family has travelled to various Marriott and non-Marriott properties around the world. To give this review some context, we have stayed at properties such as the New York City Marriott Marquis, the JW Marriott Desert Springs and Spa in Palm Springs, the Glam Hotel in Via Nazionale (Rome), the Grand Wailea in Maui (Hawaii), the Shangri-la (Toronto) etc. This particular property quickly became one of our family’s top 3 world wide properties due to its unparalleled service, its attention to detail both architecturally and with respect to property aesthetics and cleanliness, and finally due to its room size and views. I would first like to highlight our check-in experience and overall service experience. As Marriott Titanium elite members, we expect a high level of service at all Marriott properties. This property, however, went above and beyond our expectations service-wise. The team member who stood out most at this location was Gurpreet, who checked us in, and was a world class hospitality front desk team member. She was warm, kind and efficient during all of our interactions. During our multi-day stay at the Pearle, she addressed all of us several times by name and went above and beyond to ensure we would have a comfortable stay. She also recommended points of interest, addressed our questions about the spa and any other questions we may have had about the restaurants on property and surrounding area. It was actually due to our experience with Gurpreet that we decided to extend our stay at the Pearle and cancel our reso with the St Regis (Toronto) for the last half of our stay in Ontario. Thank you Gurpreet for your professionalism and kindness! In addition, the property is new and its asthetics are modern yet comfortable. We enjoyed the oversized balcony (almost the same size as the room) with views of Lake Ontario. It is truly a luxurious property - both in the common spaces and in room experience - the housekeeping staff kept our room immaculate during our stay. A note- the bedding and the bed were super comfortable. Finally, the manager at “Isabelle”(the restaurant at the hotel) who was named Maeghan, addressed the only oversight at the property - which was due to a service oversight (our table was forgotten for 30mins after we were seated). Maeghan was able to turn around and change what could have left a sour taste in our mouths as soon as we brought up the oversight to her attention. A new server, Sonja, was assigned to our table, and was fantastic! The food and drinks were also on point, and lived up to the restaurant ratings. Thank you again to the entire Pearle team. We look forward to returning to this world class property soon.

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“Lovely, centrally located stay in Burlington”

Stayed for the weekend while visiting friends and family. All of the amenities were 5 star (lovely indoor outdoor restaurant with amazing views and incredible service (thanks Sam!), coffee shop; the fast and delish (try the power cookie), and the front desk very helpful. The rooms were well appoi… more

Stayed for the weekend while visiting friends and family. All of the amenities were 5 star (lovely indoor outdoor restaurant with amazing views and incredible service (thanks Sam!), coffee shop; the fast and delish (try the power cookie), and the front desk very helpful. The rooms were well appointed and beds very comfortable. Will stay again.

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“The Pearle is a gem in Burlington”

I stayed for business for one night at The Pearle which is part of the Autograph Collection. The lobby is quite stunning with its curved white staircase and a myriad of hanging lights atop the reception area. I stayed in the most basic room, the Studio King but still enjoyed it very much. When c… more

I stayed for business for one night at The Pearle which is part of the Autograph Collection. The lobby is quite stunning with its curved white staircase and a myriad of hanging lights atop the reception area. I stayed in the most basic room, the Studio King but still enjoyed it very much. When checking in, I asked reception to find me a room on a high floor with the best view available. I was very lucky that I was put on the top floor in a corner suite, with a partial view of the lake and city. This was thanks to a very pleasant staff at reception named Bianca. I didn't get the opportunity to thank her as I didn't see her again, but I'll thank her here and hopefully she is made aware of her wonderful customer service. The room itself is very modern and you can see that it was designed with much thought and detail. For example, there were two sets of curtains, but each time I wanted to either open or close them, all I had to do was give it a little tug in the direction I wanted it to go and then it did its magic. On each side of the bed, there were motion sensor night lights, which is especially helpful when waking up in the middle of the night to go to the bathroom. The rain shower was very high and the water came down wonderfully like a waterfall. It was a luxurious shower experience. Even the glass cup that was in the bathroom was intricately designed. Overall I was very pleased with the design and functionality of the room. The room also included a little tablet for the guest to use. It had a bunch of iheart radio stations from across North America and the tablet can be used for internet. There was no bottled water in the room or in the fridge but there is an ice & water station in the hallway. I'd definitely come back to The Pearle again to explore the downtown Burlington more and also take some time to enjoy the hotel's amenities. Would love to try out the spa and restaurant!

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